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  1. #1
    Port 993 Timed out

    Member Since
    Dec 16, 2013
    Location
    Telford, Shropshire
    Posts
    11
    Your Mac's Specs
    27 IMac, 2.7GHz i5, 32GB 1333MHz, OSX 10.13.6
    Rep Power
    6
    Port 993 Timed out
    I'm getting constant issues my email accounts failing to login due to timing out on port 993. Virgin insist the issue lies with my iMac rather than their servers. What's even more confusing, the accounts are shown as offline then suddenly back online, download a few new emails then back offline. Connection Doctor can show them offline even whilst emails are coming in. I'm confused!
    What on the Mac could cause this?

    Steve HB

  2. #2
    Port 993 Timed out
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    12,151
    Rep Power
    24
    Just to get the basics out of the way. What version of macOS? Are you using Mail.app? How long have you had this issue? Do you have other devices that you can use to isolate issues?
    --
    Regards
    ...Ashwin


  3. #3
    Port 993 Timed out

    Member Since
    Dec 16, 2013
    Location
    Telford, Shropshire
    Posts
    11
    Your Mac's Specs
    27 IMac, 2.7GHz i5, 32GB 1333MHz, OSX 10.13.6
    Rep Power
    6
    High Sierra 10.13.6, Mail v 11.5 (3445.9.1) Have iPad 2 and iPhone 5s
    This is the tail end of many days of not being able to send emails. First action to resolve this was to update server settings, many attempts where "Unable to verify password or account" resulted. Virgin helpdesk reset password, deleted then added back in Blueyonder email account, finally working even whilst Server settings 'Save' was still hanging. I have Logs running so can upload if req.

    Cheers

  4. #4
    Port 993 Timed out
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,484
    Your Mac's Specs
    2015 MacBook Pro Retina 13" macOSX 10.15.1
    Rep Power
    14
    Try a different email client eg Thunderbird or Spark and see if the problem persists.


    Sent from my iPad using Mac-Forums
    I used to be conceited but now I'm perfect.

  5. #5
    Port 993 Timed out
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    12,151
    Rep Power
    24
    Have you setup the same IMAP settings on the iPad and iPhone and do those two devices connect, stay connected and receive email without any issues? Are you using the IMAP server (imap.virginmedia.com)? or something similar? If so, can you open up the Terminal and then run the following command
    Code:
    ping -c10 imap.virginmedia.com
    What you should see is something like:
    Code:
    64 bytes from 62.254.26.223: icmp_seq=0 ttl=114 time=109.232 ms
    What will change on each line is the time value.

    If you ever see a "request timed out" message or intermittently, then you might be having issues connecting to the server.
    --
    Regards
    ...Ashwin


  6. #6
    Port 993 Timed out

    Member Since
    Dec 16, 2013
    Location
    Telford, Shropshire
    Posts
    11
    Your Mac's Specs
    27 IMac, 2.7GHz i5, 32GB 1333MHz, OSX 10.13.6
    Rep Power
    6
    Just tried the ping
    64 bytes from 62.254.26.223: icmp_seq=0 ttl=120 time=17.804 ms
    64 bytes from 62.254.26.223: icmp_seq=1 ttl=120 time=16.803 ms
    64 bytes from 62.254.26.223: icmp_seq=2 ttl=120 time=21.138 ms
    64 bytes from 62.254.26.223: icmp_seq=3 ttl=120 time=16.312 ms
    64 bytes from 62.254.26.223: icmp_seq=4 ttl=120 time=15.281 ms
    64 bytes from 62.254.26.223: icmp_seq=5 ttl=120 time=15.259 ms
    64 bytes from 62.254.26.223: icmp_seq=6 ttl=120 time=12.842 ms
    64 bytes from 62.254.26.223: icmp_seq=7 ttl=120 time=13.908 ms
    64 bytes from 62.254.26.223: icmp_seq=8 ttl=120 time=15.144 ms
    64 bytes from 62.254.26.223: icmp_seq=9 ttl=120 time=18.541 ms
    This immediately after an email sent after failing 3 times, each time i click "Try with selected server", same server each time, third time it went!
    Tried loading Thunderbird on my wife's account, used the Virgin server settings, failed to connect to server.

    Cheers

    Steve

  7. #7
    Port 993 Timed out
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,484
    Your Mac's Specs
    2015 MacBook Pro Retina 13" macOSX 10.15.1
    Rep Power
    14
    It really sounds like a server issue to me. That makes it a bit difficult to resolve without changing servers.
    I used to be conceited but now I'm perfect.

  8. #8
    Port 993 Timed out

    Member Since
    Dec 16, 2013
    Location
    Telford, Shropshire
    Posts
    11
    Your Mac's Specs
    27 IMac, 2.7GHz i5, 32GB 1333MHz, OSX 10.13.6
    Rep Power
    6
    After weeks of issues and much reading of the Forum I found reference to the SOCKS Proxy being ticked causing issues, so I found it, unticked it and all the email issues have stopped! I don't understand why but hey ho!

  9. #9
    Port 993 Timed out
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,484
    Your Mac's Specs
    2015 MacBook Pro Retina 13" macOSX 10.15.1
    Rep Power
    14
    That’s great, thanks for getting back. I’ll add that to my tips and tricks file.
    I used to be conceited but now I'm perfect.

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