Please visit the new Mac-Forums Facebook page:
https://www.facebook.com/macforums1




Page 1 of 2 12 LastLast
Results 1 to 15 of 16
  1. #1
    Cannot access one website
    daitch's Avatar
    Member Since
    Dec 11, 2011
    Location
    Queensland, Australia
    Posts
    41
    Your Mac's Specs
    iMac 21.5 w/OS High Sierra, iPad Mini 64Gb, iPhone 6s+, wife has iPad Pro, iPad Mini and iPhone 6s+
    Rep Power
    8
    Cannot access one website
    I am trying to log in to the Holland America web page.

    I have tried on my preferred browser, Chrome, but I cannot get in.

    Tried using Safari but still can not get in. The blue line travels across and when it gets to the end it just goes back to the left-hand side.

    I think I have enabled cookies just in case that is the problem but will take any advice.

    I don't appear to be having problems with any other sites.

    Any ideas what is going on?

  2. #2
    Cannot access one website
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    58,870
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Rep Power
    53
    I just logged on to their page with Chrome. It opened immediately, no problems. I'm wondering if it's your carrier that is preventing you from accessing? Also, is the same happening with all your devices (unable to access)?

  3. #3
    Cannot access one website
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
    Location
    Winchester, VA
    Posts
    6,787
    Your Mac's Specs
    MBP 15" Mid 2015, iPhone 11 Pro, an iMac, plus ATVs, AWatch, MacMini
    Rep Power
    27
    Also might be that you are in Australia trying to get to Holland America. Can you VPN to the US to see if you can get in that way?
    Jake

  4. #4
    Cannot access one website
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,822
    Your Mac's Specs
    L2014 Mac mini macOS 15, iPhone 8+ iOS 13, 12.9" iPad Pro 1 iPadOS 13,  Pencil 1
    Rep Power
    13
    I just had access as well, but there was a Notice at the top of the page about maintenance, "
    Due to maintenance, the website will at times be unavailable, including My Account, Online Check-In and booking cruises, shore excursions, dining and gifts. We apologize for any inconvenience."
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  5. #5
    Cannot access one website
    daitch's Avatar
    Member Since
    Dec 11, 2011
    Location
    Queensland, Australia
    Posts
    41
    Your Mac's Specs
    iMac 21.5 w/OS High Sierra, iPad Mini 64Gb, iPhone 6s+, wife has iPad Pro, iPad Mini and iPhone 6s+
    Rep Power
    8
    Quote Originally Posted by MacInWin View Post
    Also might be that you are in Australia trying to get to Holland America. Can you VPN to the US to see if you can get in that way?
    I have had no trouble on previous occasions. Have no problems with other US sites.

    - - - Updated - - -

    Quote Originally Posted by ferrarr View Post
    I just had access as well, but there was a Notice at the top of the page about maintenance, "
    Due to maintenance, the website will at times be unavailable, including My Account, Online Check-In and booking cruises, shore excursions, dining and gifts. We apologize for any inconvenience."
    That might have something to do with it. However, I had no trouble looking at the webpage using my iphone.

  6. #6
    Cannot access one website
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
    Location
    Winchester, VA
    Posts
    6,787
    Your Mac's Specs
    MBP 15" Mid 2015, iPhone 11 Pro, an iMac, plus ATVs, AWatch, MacMini
    Rep Power
    27
    I just tried a VPN to Australia, then logged into HA just fine. Is it working for you now?
    Jake

  7. #7
    Cannot access one website
    daitch's Avatar
    Member Since
    Dec 11, 2011
    Location
    Queensland, Australia
    Posts
    41
    Your Mac's Specs
    iMac 21.5 w/OS High Sierra, iPad Mini 64Gb, iPhone 6s+, wife has iPad Pro, iPad Mini and iPhone 6s+
    Rep Power
    8
    Quote Originally Posted by MacInWin View Post
    I just tried a VPN to Australia, then logged into HA just fine. Is it working for you now?
    I obviously have a setting on my Mac wrong.

    I can log in from my phone, my ipad and a windows computer in another location. It just seems to be my Mac.

    Can someone point me to any settings which might need to be checked/changed?

    Thanks

  8. #8
    Cannot access one website
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,964
    Your Mac's Specs
    iMac 5K Retina 27", August 2019, 3.6GHz Intel Core i9, Memory 32GB, 2TB SSD, macOS Mojave 10.14.6
    Rep Power
    19
    I would take a look in Safari - Preferences - Privacy.

    Look at your Cookies and website data and make sure that Allow from websites I visit is checked.

    Then underneath the checklist is Manage Website Data. Click on that. Give it time to populate the box which opens. Scroll through the websites and find the one relating to the Holland America site. Click on it, or them as there could be more than one, and then click on Remove. Then Done.

    This means that the next time you go to that site, it will see you as a first time logger and may allow you in whilst adding new cookies.

    Whilst in Safari Preferences, look at Extensions in case there are blockers there.

    Finally, with Safari open, click on Develop in the top menu bar. From the drop down, choose Empty Caches.

    If Develop is not shown on the top Menu Bar - go back to Safari Preferences and click on Advanced. t the bottom, check the box - Show Develop menu in menu bar.

    See if any of that helps.

    Ian
    Ian

  9. #9
    Cannot access one website
    daitch's Avatar
    Member Since
    Dec 11, 2011
    Location
    Queensland, Australia
    Posts
    41
    Your Mac's Specs
    iMac 21.5 w/OS High Sierra, iPad Mini 64Gb, iPhone 6s+, wife has iPad Pro, iPad Mini and iPhone 6s+
    Rep Power
    8
    Quote Originally Posted by IWT View Post
    I would take a look in Safari - Preferences - Privacy.

    Look at your Cookies and website data and make sure that Allow from websites I visit is checked.

    Then underneath the checklist is Manage Website Data. Click on that. Give it time to populate the box which opens. Scroll through the websites and find the one relating to the Holland America site. Click on it, or them as there could be more than one, and then click on Remove. Then Done.

    This means that the next time you go to that site, it will see you as a first time logger and may allow you in whilst adding new cookies.

    Whilst in Safari Preferences, look at Extensions in case there are blockers there.

    Finally, with Safari open, click on Develop in the top menu bar. From the drop-down, choose Empty Caches.

    If Develop is not shown on the top Menu Bar - go back to Safari Preferences and click on Advanced. t the bottom, check the box - Show Develop menu in the menu bar.

    See if any of that helps.

    Ian
    Hi Ian,
    Thanks for your suggestions. Did all you said but still no joy.

    I can access the website from just about anywhere else but not my Mac.

    My browser of choice is chrome but I don't know how to do similar on that yet.

    Thanks again

    Dave A

  10. #10
    Cannot access one website
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,964
    Your Mac's Specs
    iMac 5K Retina 27", August 2019, 3.6GHz Intel Core i9, Memory 32GB, 2TB SSD, macOS Mojave 10.14.6
    Rep Power
    19
    Sorry Dave. I’ve run out of ideas

    Ian
    Ian

  11. #11
    Cannot access one website
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    41,350
    Your Mac's Specs
    2011 17" MBP 2.2ghz, 16gig ram, OS 10.11.6
    Rep Power
    43
    Quote Originally Posted by daitch View Post
    I can log in from my phone, my ipad and a windows computer in another location.
    Can you try visiting the website in question from a 2nd computer at the same location as your Mac? This way we can 100% be sure that it's either your Mac or something outside your Mac (such as the network at this location).

    Thanks,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  12. #12
    Cannot access one website
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,822
    Your Mac's Specs
    L2014 Mac mini macOS 15, iPhone 8+ iOS 13, 12.9" iPad Pro 1 iPadOS 13,  Pencil 1
    Rep Power
    13
    Another thing to test is to create a new user account on your Mac, this will let us know if there is a software or setting in your user account is affecting this issue, or if it is a hardware issue.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  13. #13
    Cannot access one website
    daitch's Avatar
    Member Since
    Dec 11, 2011
    Location
    Queensland, Australia
    Posts
    41
    Your Mac's Specs
    iMac 21.5 w/OS High Sierra, iPad Mini 64Gb, iPhone 6s+, wife has iPad Pro, iPad Mini and iPhone 6s+
    Rep Power
    8
    Quote Originally Posted by IWT View Post
    Sorry Dave. I’ve run out of ideas

    Ian
    Ian, I am getting that way too. At least I can still access it through my iPad, not as convenient but doable!

  14. #14
    Cannot access one website
    daitch's Avatar
    Member Since
    Dec 11, 2011
    Location
    Queensland, Australia
    Posts
    41
    Your Mac's Specs
    iMac 21.5 w/OS High Sierra, iPad Mini 64Gb, iPhone 6s+, wife has iPad Pro, iPad Mini and iPhone 6s+
    Rep Power
    8
    Quote Originally Posted by ferrarr View Post
    Another thing to test is to create a new user account on your Mac, this will let us know if there is a software or setting in your user account is affecting this issue, or if it is a hardware issue.
    I like this idea, but can you nudge me in the right direction to create another account.

  15. #15
    Cannot access one website
    Slydude's Avatar
    Member Since
    Nov 16, 2009
    Location
    North Louisiana, USA
    Posts
    14,507
    Your Mac's Specs
    2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone XS, 2015 iMac 16 GB 10.14.4 beta
    Rep Power
    25
    Give this a try. It's even got a few nice pics in case you are more visually oriented.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Website access
    By Vegabanjo in forum macOS - Operating System
    Replies: 1
    Last Post: 12-17-2014, 06:18 PM
  2. I cannot access a website on Mac
    By rice8702 in forum macOS - Operating System
    Replies: 13
    Last Post: 04-19-2013, 10:29 PM
  3. cannot access a website
    By brendan67 in forum macOS - Operating System
    Replies: 9
    Last Post: 08-03-2010, 10:01 PM
  4. Why can't my Mac access a particular website?
    By beardman in forum macOS - Operating System
    Replies: 20
    Last Post: 04-25-2009, 12:36 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •