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  1. #1
    Problem with Mail app and emails in general

    So my friend calls me up saying his emails arent working on his Mac any more so I think its probably something simple like a port number hes messed up, but I check with the guy who set up his website and even download the settings from the cpanel that sets up the account for you but I can not get the emails to work.
    I didnt write down the exact error but it says something like can not find the IMAP server.
    The Mail app was doing all kinds of strange things, I deleted 2 of his email accounts so I could recreate them but one of them kept reappearing, I click the "-" button for account 1 it goes, I click the "-" button for account 2 it goes and account 1 reappears, I click the "-" button for account 1 it goes, I close the window then I close Mail, reopen Mail and account 1 is back there again
    Eventually i got rid of it by repeating until it went

    Then I tried setting the account up in Outlook and it failed as well, said can not connect to the server. Outlook also said look at your DNS servers so i changed them to but no difference

    Both accounts work fine on his iPhone and also on my Galaxy S7 when I tested it. They have worked on this Mac before but he has had problems at times.
    It on OSX 10.11.6
    Its Late 2012 iMac i5, 8GB, 1TB HDD

    Any ideas what could be wrong?

  2. #2
    Problem with Mail app and emails in general
    pine man's Avatar
    Member Since
    Jul 15, 2014
    West Sussex, UK.
    Your Mac's Specs
    iMac 21.5" 3.1GHz Core i7 16GB RAM Mojave. iPad Air. iPhone 6S. iPod nano.
    I may be completely wrong here but here goes.

    I have been having trouble with Mail connecting to one of my email addresses and it turned out to be that it wasn't recognising the email companies password. As soon as I got a Generated App Specific Password from my provider it worked a treat. I had exactly the same issue using Microsoft Outlook which needed an Apple Generated App Specific Password to access my Apple emails.

    Good luck!
    Peter - I used to be paranoid but now I just worry all the time.

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