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  1. #1
    Cant Backup my iPhone in iTunes Help!
    Iphone7, IOS 12.2

    Itunes Version 12.9.4.94

    IMAC 3.8 GHZ

    Mac OS 10.14.4

    No matter what I do nor how many times I try and backup to my computer I am constantly getting the error : Cannot back up to iTunes because an error has occurred.

    Any ideas.

  2. #2
    Cant Backup my iPhone in iTunes Help!
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    4,867
    Your Mac's Specs
    MacBook Pro Retina 13" macOSX 10.13.3 beta
    Okay first things first. When did this start, assuming it worked before?
    Are you logged into iTunes with the same Apple ID on both devices?
    Are both your iPhone and computer using the latest software versions?
    Are you backing up locally (onto your computer) or encrypted backup to iCloud? If the latter check your iCloud preferences on both iPhone and computer, make sure you are logged in on both (again same Apple ID)
    Do you have a working internet connection when trying to backup?


    Sent from my iPad using Mac-Forums
    I used to be conceited but now I'm perfect.

  3. #3
    Cant Backup my iPhone in iTunes Help!
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,532
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    In addition to Rod's most helpful suggestions:

    Try Signing Out of your iTunes account. Then Sign In again. Perhaps even rebooting the Mac thereafter.

    Ian
    Ian

  4. #4
    Cant Backup my iPhone in iTunes Help!
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,221
    Your Mac's Specs
    L2014 Mac mini macOS 14, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    Have you tried restarting either device?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  5. #5
    Cant Backup my iPhone in iTunes Help!
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    4,867
    Your Mac's Specs
    MacBook Pro Retina 13" macOSX 10.13.3 beta
    Good one Bob, I always forget that one, first thing to do but not the first thing I think of.
    I used to be conceited but now I'm perfect.

  6. #6
    Cant Backup my iPhone in iTunes Help!
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,532
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    We just need to hear from the OP to see if any of our offerings have solved the problem.

    Ian
    Ian

  7. #7
    Cant Backup my iPhone in iTunes Help!
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    4,867
    Your Mac's Specs
    MacBook Pro Retina 13" macOSX 10.13.3 beta
    Cant Backup my iPhone in iTunes Help!
    Yes, well at least itís not one of those posts from 2010 etc. I checked vewy, vewy carefully first.


    Sent from my iPhone using Mac-Forums
    Like the post of Christmas past Iíve been caught out on that one a few times.Cant Backup my iPhone in iTunes Help!
    I used to be conceited but now I'm perfect.

  8. #8
    Cant Backup my iPhone in iTunes Help!
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    57,882
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Quote Originally Posted by IWT View Post
    We just need to hear from the OP to see if any of our offerings have solved the problem.

    Ian
    He posted the same question to the MacRumors Forum and answered there to some suggestions he was given.

  9. #9
    Cant Backup my iPhone in iTunes Help!
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    11,418
    No matter what I do nor how many times I try and backup to my computer I am constantly getting the error : Cannot back up to iTunes because an error has occurred.

    Any ideas.

    Try iMazing. ???...
    iMazing | iPhone, iPad & iPod Manager for Mac & PC


    - Patrick
    ======

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