Page 1 of 2 12 LastLast
Results 1 to 15 of 26
  1. #1
    Email connection problems
    I have a 2012 MacBook Pro and use four email addresses each for a specific purpose.

    I now regularly get a triangle alongside the email on my desktop indicating there is a difficulty. The triangles disappear and then reappear.

    How can I get stability back to the email function on my Mac.

  2. #2
    Email connection problems
    lclev's Avatar
    Member Since
    Jul 24, 2013
    Location
    Ohio (USA)
    Posts
    4,025
    Your Mac's Specs
    2017 13" MBPro, 2013 13" MBAir, 2010 MacPro, iPhone X
    You will have to provide more information. What version of OS X are you running, what are you using for your email app, and who are your email accounts with and what type are they - gmail, Microsoft, IMAP or POP3.

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  3. #3
    Email connection problems
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    11,246
    How can I get stability back to the email function on my Mac.

    Quite often many email client applications have some sort of "Diagnostic Process" you could try using.

    Do the "triangles" do anything if you hover your mouse over them or click them in case they open something to help fix the problem.

    How's you internet connection and your browsing???



    - Patrick
    ======

  4. #4
    Email connection problems
    Randy B. Singer's Avatar
    Member Since
    Feb 01, 2011
    Location
    Sacramento, California
    Posts
    1,513
    Quote Originally Posted by Simol View Post
    How can I get stability back to the email function on my Mac.
    The first thing that I'd try, surprisingly, is to turn off, or even better, uninstall, any third party anti-virus program that you have running. Restart your Mac and see if things are better. Modern anti-virus utilities interact with your e-mail program, and any AV program you have running may not be updated yet and compatible with the version of the Mac OS you are running.

    If that doesn't help, the next thing that I'd do is disable, or upgrade, or uninstall any Mail add-ins or helper apps. (e.g. Mail Act-on, SpamSieve, GPGMail).
    Afterwards, restart your Mac and see if things are better.

    If they aren't, then you might begin suspecting a corrupted/malicious e-mail that is causing Mail to choke. The way to deal with that is to log into your ISP's mail server using the Web-based interface most ISP's provide and to delete the problematic e-mail manually. The problematic one is usually easy to spot. It's usually either spammy or unreadable. (i.e. it's usually e-mail that you would delete anyway.) If your ISP doesn't offer a Web interface, you can use:

    MyPOPBarrier (free):
    Site de Th Rob
    (Under "Applications" on this Web site.)

    If that doesn't work, I'd quit Mail, move Mail's "Mail Downloads" folder (in your user Library folder) to the desktop, relaunch mail, and see if the problem is gone. If it is, your problem is a corrupted e-mail attachment.
    To get there in recent versions of the Mac OS (where the user Library is invisible),
    In the Finder
    Option-click the Go menu
    Your ~/Library will appear in the menu

    You might also want to try dumping all of Mail's log files, which are located at:
    ~/Library/Containers/com.apple.mail/Data/Library/Logs/Mail/
    Randy B. Singer
    Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
    Mac OS X Routine Maintenance http://www.macattorney.com/ts.html

  5. #5
    When I hover over the triangle I get the following message. "Connections to the server “imap.gmail.com” on the default ports timed out.

    Mac OS version is 10.14.4

    I use the standard Mail app on My MacBook Pro

    I use gmail.IMAP and POP3. All are unstable.

    However there is no problem getting my email on my iPad mini and my iPhone XR

    - - - Updated - - -

    Internet browsing is fine!

  6. #6
    Email connection problems
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,441
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    @Simol

    This is a long shot - do you use a VPN at all?

    If you do, and if you also use anti-ad or anti-tracking extensions or apps, this can cause the problem.

    I discovered this, or rather the cause, by accident. I use Express VPN on occasion and reading its small print, it advised turning off/disabling these anti- products because conflicts could arise which could disrupt the normal working of mail/internet afterwards.

    Following this up, I read the small print on the app I use (AdGuard) and it also said that it might not be compatible with some VPNs.

    Since then, I've always disabled AdGuard before turning on the VPN. This may not happen with all VPNs - it doesn't with Private Internet Access, which I use occasionally.

    Long shot, as I said.

    Ian
    Ian

  7. #7
    No VPN in use but I do use an ad disabler. Will try. Currently removing an anti virus program

  8. #8
    Email connection problems
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    11,246
    Quote Originally Posted by Simol View Post
    No VPN in use but I do use an ad disabler. Will try. Currently removing an anti virus program
    If you have trouble and have any of these installed, the uninstallers might help:
    Uninstallers (removal tools) for common Mac antivirus software
    Uninstallers (removal tools) for common Mac antivirus software—ESET Knowledgebase


    - Patrick
    ======

  9. #9
    Email connection problems
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    5,441
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    That's really helpful Link, Patrick. I'll Bookmark that. Thanks.

    Ian
    Ian

  10. #10
    Email connection problems
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    11,246
    Quote Originally Posted by IWT View Post
    That's really helpful Link, Patrick. I'll Bookmark that. Thanks.

    Ian

    Google and other web search engines can really be your friends is one of my mottos.
    They should actually get most of the credit.



    - Patrick
    ======

  11. #11
    Email connection problems
    lclev's Avatar
    Member Since
    Jul 24, 2013
    Location
    Ohio (USA)
    Posts
    4,025
    Your Mac's Specs
    2017 13" MBPro, 2013 13" MBAir, 2010 MacPro, iPhone X
    There are a lot of people having issues with gmail and Mojave's latest update. So far the only fix I have seen that seems to be helping the most is to delete the gmail account and re-set it up fresh in System -> Internet Accounts.

    I got luck and I went on the web gmail page, changed my password which forced my mail app to ask for the password again and so far it is working.

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  12. #12
    Email connection problems
    KennyC's Avatar
    Member Since
    Nov 28, 2018
    Location
    Florida West Coast
    Posts
    225
    Your Mac's Specs
    iPhone XR, iMac 27 Retina 3.4, 8gb, macOS 10.14.5, iPad 9.7 IOS 12.2
    I also have had the same issue with my iMac and gmail but not with my iPhone or iPad. I get the triangle and a like sideways thunderbolt. It sometimes seems to correct itself or a I click and let it try to reconnect to mail server. Gonna try some of the suggestions here, thanks.

    EDIT: I used Iclev's suggestion and I noticed in my e-mail settings of gmail I had pop downloads disabled and IMAP disabled so I changed both of those to be enabled. So I see if this helps.
    Last edited by KennyC; 05-12-2019 at 10:25 AM. Reason: More Info
    Kenny

  13. #13
    Email connection problems
    KennyC's Avatar
    Member Since
    Nov 28, 2018
    Location
    Florida West Coast
    Posts
    225
    Your Mac's Specs
    iPhone XR, iMac 27 Retina 3.4, 8gb, macOS 10.14.5, iPad 9.7 IOS 12.2
    After all that I still get the triangle with exclamation account error.
    Kenny

  14. #14
    Email connection problems
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    11,246
    Quote Originally Posted by KennyC View Post
    After all that I still get the triangle with exclamation account error.
    I believe that indicates that there's a connection error, so maybe try using the included Connection Doctor to do some analysis and checking.
    I'm assuming Apple has left that in the later macOS!!



    - Patrick
    ======

  15. #15
    I removed the ad blocker and Rapport. At the moment all email is now working. I have also been uploading a very large number of photographs to the Mac. Is there any possibility this process could have affected email?

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. wifi connection email question
    By Josh Bear in forum Internet, Networking, and Wireless
    Replies: 2
    Last Post: 02-04-2010, 03:43 PM
  2. Airport Connection Problems as well as Mac Apps Problems
    By kdubs2691 in forum Apple Notebooks
    Replies: 5
    Last Post: 07-25-2009, 01:22 PM
  3. VPN Connection 'All Traffic' MacOSX - Email Clients Mail etc
    By bsnow in forum Internet, Networking, and Wireless
    Replies: 0
    Last Post: 03-24-2009, 10:34 PM
  4. PC to MAC connection problems
    By rhowell in forum Internet, Networking, and Wireless
    Replies: 0
    Last Post: 06-03-2008, 05:14 AM
  5. Connection Problems Pt 2
    By vdubkid4life in forum Internet, Networking, and Wireless
    Replies: 3
    Last Post: 05-26-2008, 09:48 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •