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  1. #1
    Mojave screens have changed
    billwill's Avatar
    Member Since
    Feb 15, 2008
    Location
    Winston-Salem, NC
    Posts
    426
    Your Mac's Specs
    10 GB 13" MacBook Pro, 64GB WiFi, 128GB iPhone 7
    Rep Power
    12
    Mojave screens have changed
    I'm running Mojave 10.14.4 on a MacBook Pro. About a week ago, suddenly my Mac Mail, Firefox and Safari screens changed drastically.

    Sending or replying to an email, I now have a "box" in the middle of my screen to type my message. I cannot move the borders of the box at all.

    When I call up Firefox, I have to move my cursor to the bottom of the screen TWICE before it comes up. Also, my autofill no longer works at sites; I now have to type in my login and password for every site. Really weird. In addition, I now periodically receive one or more emails with a send date of sometime in 1901, and receive emails telling me my message to some addresses in France didn't go through. I've NEVER sent anything to France!

    HELP, please! Thank you in advance for your expertise and assistance.
    "Laughter is an instant vacation"
    - Milton Berle

  2. #2
    Mojave screens have changed
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    7,095
    Your Mac's Specs
    L2014 Mac mini macOS 15, iPhone 8+ iOS 13, 12.9" iPad Pro 1 iPadOS 13,  Pencil 1
    Rep Power
    14
    What have you tried?

    Did you restart?
    Did you try another user account?
    Did you try any disk/OS maintenance? Personally I use Maintenance, Titanium Software | Operating system utilities for Mac - Maintenance or Safe boot, Use safe mode to isolate issues with your Mac - Apple Support.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  3. #3
    Mojave screens have changed
    billwill's Avatar
    Member Since
    Feb 15, 2008
    Location
    Winston-Salem, NC
    Posts
    426
    Your Mac's Specs
    10 GB 13" MacBook Pro, 64GB WiFi, 128GB iPhone 7
    Rep Power
    12
    Thank you. I have restarted several times and have no other user account. I'm not technically proficient enough to try much of anything else. I forgot to add that around the same time this started, my screen would suddenly go totally black and either a) take me back to the screen before it went black or b) take me to my logon screen! That happens two or three times a day. I've run BitDefender which found and deleted a TrojanHorse and I've run Malwarebytes which Apple tells me is the ONLY anti-this and anti-that they approve.
    "Laughter is an instant vacation"
    - Milton Berle

  4. #4
    Mojave screens have changed
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    8,192
    Your Mac's Specs
    27" 2019 iMac
    Rep Power
    24
    Quote Originally Posted by billwill View Post
    Thank you. I have restarted several times and have no other user account. I'm not technically proficient enough to try much of anything else. I forgot to add that around the same time this started, my screen would suddenly go totally black and either a) take me back to the screen before it went black or b) take me to my logon screen! That happens two or three times a day. I've run BitDefender which found and deleted a TrojanHorse and I've run Malwarebytes which Apple tells me is the ONLY anti-this and anti-that they approve.
    Pretty much all the regulars here happen to agree with Apple’s stance about Malwarebytes. I would keep that and get rid of BitDefender. Most anti-malware apps for Mac do more harm than good.
    How to uninstall the New Bitdefender Antivirus for Mac

    As for your problem, I would download Onyx and run its full suite of maintenance and cache cleaning tools. Let’s see if that helps.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | Find Any File | Apple Hardware Test | How to test your hard drive | DetectX: Malware monitoring and removal | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  5. #5
    Mojave screens have changed
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,557
    Your Mac's Specs
    2015 MacBook Pro Retina 13" macOSX 10.15.1
    Rep Power
    14
    I have to ask, have you installed any parts of MacKeeper or similar apps?


    Sent from my iPhone using Mac-Forums
    I used to be conceited but now I'm perfect.

  6. #6
    Mojave screens have changed
    billwill's Avatar
    Member Since
    Feb 15, 2008
    Location
    Winston-Salem, NC
    Posts
    426
    Your Mac's Specs
    10 GB 13" MacBook Pro, 64GB WiFi, 128GB iPhone 7
    Rep Power
    12
    I had problems with MacKeeper and uninstalled it.

    - - - Updated - - -

    Malwarebytes didn't see the Trojan Horse; BitDefender did find it and delete it.
    "Laughter is an instant vacation"
    - Milton Berle

  7. #7
    Mojave screens have changed
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,557
    Your Mac's Specs
    2015 MacBook Pro Retina 13" macOSX 10.15.1
    Rep Power
    14
    No offence but how did you uninstall it? MacKeeper is known to be an insideous and invasive app with more than one element to remove. About the only good thing about it is that it has its own uninstaller. If you did not use the MacKeeper Uninstaller I would question that it has been completely removed. You can however obtain the uninstaller by reinstalling it. I know that sounds unintuitive but I will enable you to completely uninstall this annoying app.
    Of course having said all that you may have succeeded the first time. So long as you didn't merely drag it to the trash.
    A search using Find Any File (a free app) should turn up remainders searching for mackeeper but it is infamously difficult.
    I used to be conceited but now I'm perfect.

  8. #8
    Mojave screens have changed
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    12,512
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    A search using Find Any File (a free app) should turn up remainders searching for mackeeper but it is infamously difficult.
    You'll need to search for anything containing: MacKeeper, Zeobit (the name of the older developer) and/or the newer developer name, Kromtech.

    Then delete them all.

    Using FAF, pressing the option key and entering your Mac password gives you root assess to delete any protected files/folders if needed.

    PS: Search with google for other MacKeeper Uninstaller methods if needed.



    - Patrick
    ======

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