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  1. #1
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment

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    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment
    I have 3 macs that are new in marketing, i have set them up as IP based printing, but they cant print in color i have followed the instructions on this site Windows hosted print queues and when i add a new printer the print job SHOWS as if it went thru, but nothing is printed on the printer.

    i have verified that airprint and bonjour are enabled on the printers, i have downloaded the lastest drivers from ricoh......

    OH! these mac's are NOT on the domain (dont ask......)

    any suggestions would be great!

    thanks

  2. #2
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment
    MacInWin's Avatar
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    This macOS Sierra: Add or remove a printer. says that using IP that not all printers are full functioned. But if you have AirPrint enabled, you should be able to print wirelessly, depending on the Macs you have (you didn't say).
    Jake

  3. #3
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment
    ferrarr's Avatar
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    See if this Apple document helps, or maybe one of the links in it, If you can't print from your Mac or iOS device - Apple Support?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  4. #4
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment

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  5. #5
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment
    lclev's Avatar
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    I am doing what you want to do. I have a mac pro printing to a Ricoh C6004 copier in a Windows server 2008 environment - and the mac pro is not on the domain. I will tell you it was PAINFUL getting it set up and it still is not perfect. Issues with tray selection.

    We use user codes to have the copier perform any function. It took me a bit to find the right drivers that would allow me to input a user code. Our user codes determine what a person can do which for us is mainly printing in color since that is the most costly. The user codes are controlled by the Ricoh browser interface where options - such as color printing, are selected.

    I will also tell you nothing I found on the internet worked for me. One thing I will throw out to think about is does your Ricoh include postscript drivers? We had a Canon copier that I found out after I got my MP did not have postscript printing. It cost more to have the postscript feature included so I could not print from my MP. Needless to say when we got the Ricoh it had postscript printing.

    If you can be patient I need to be in front of my mac pro to figure out how I got everything to work. Also more specifics would help, like what is your Ricoh model number and any other info you can think of.

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  6. #6
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment

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    we're using windows server 2008 transitioning to 2012, most of our ricoh printers are c4504. i can get the macs to print using the below, but they only print black and white and the macs are in our marketing group so thats a huge hinderance
    Select Printer & Scanners
    Click "+" to add printer
    Choose the IP option
    Key in the IP Address
    For the Protocol: Choose HP JetDirect Socket
    Queue: Remains Blank
    Change the Name to a suitable name
    Under use: Choose Generic PCL Printer.

    Click Add.

  7. #7
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment
    lclev's Avatar
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    Wow - I am doing nothing like that. Our copier is installed on our Windows 2008 server which shares it to all and also holds drivers for all versions of Windows - but not Macs. I downloaded the Mac drivers from Ricoh - found here: MP C4504ex/C6004ex series Downloads | Ricoh Global and installed them on the MP. Next I went to System -> Printers & Scanners -> and hit the little plus after inputting my password. I let it find the Ricoh and selected it. Then I selected under USE -> select software. A box pop up box appeared and I scrolled down until I found my copier which in my case is the Ricoh MP C6004ex PS (that PS indicates the driver includes postscript drives that are loved by Adobe.) That should be it except for now setting it up in Adobe - if that is what you are using.

    I have included some screen shots. Please feel free to ask questions. I do know Generic PCL Printer under use will not work. You need Ricoh drivers. Also if the printer is not listed on the network as shared with a share name it might cause it not to show up. Make sure print sharing is turned on on the Macs - see picture.

    Just an FYI- we do use active directory but the Mac Pro is not joined/bound to Active Directory. I never saw the need. All pictures were captured from my Mac Pro.

    Lisa

    Screen Shot 2019-04-03 at 4.16.15 PM.pngScreen Shot 2019-04-03 at 4.04.10 PM.pngScreen Shot 2019-04-03 at 3.53.10 PM.pngRicoh-Printer&Scanner.jpgRicoh-SetupOptions.jpg
    Recommend using Onyx to clean your Mac.
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  8. #8
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment

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    im getting a mac today to dig deeper into this and will setup my printers like this, but let me ask, why do you choose "share this printer on the network" does that change a setting on the printer? or on the mac?

  9. #9
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment
    lclev's Avatar
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    I check the share just to be sure. I guess you can leave it unchecked and see if it makes a difference. I brought my Macbook Pro in from home and set it up to use our Ricoh just like I have described and had no issues. I do use Printer Management on the Windows Server and set up accesses there as well as shares. I also have setup user codes for the purpose of controlling color printing. We are a church and have a lot of teachers who would have a blast printing all kinds of color handouts never realizing the huge cost difference per page.

    Lisa
    Recommend using Onyx to clean your Mac.
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  10. #10
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment

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    Quote Originally Posted by lclev View Post
    I check the share just to be sure. I guess you can leave it unchecked and see if it makes a difference. I brought my Macbook Pro in from home and set it up to use our Ricoh just like I have described and had no issues. I do use Printer Management on the Windows Server and set up accesses there as well as shares. I also have setup user codes for the purpose of controlling color printing. We are a church and have a lot of teachers who would have a blast printing all kinds of color handouts never realizing the huge cost difference per page.

    Lisa
    Our printers dont't even show up, we have to add them manually. when we add them using the PS drivers, they only print B&W, any other way they dont print at all

  11. #11
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment
    MacInWin's Avatar
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    First, a confession. I don't have, and have never worked in, a mixed server environment, so the next comment may be totally off base. With that said, here goes.

    What about inverting the situation? Put the printers on the Macs you have and then network from the Windows environment to them. A Mac can be a print server through sharing. What I would do is test it out and if it works, then get a Mini and run it as the print server headless.
    Jake

  12. #12
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment

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    sorry, thats not really a feasible option. we have a minimal amount of mac's in the enviroment, 4 including mine. that number could grow, but no where near what we would need to use a mac as a server.

  13. #13
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment
    MacInWin's Avatar
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    Why is it not feasible? Don't let numbers define the topology. You have Macs that need color printing. You have not been able to print to the Windows server in color from the Macs, which makes the Macs useless (or severely limited). If you move the printer to one of the Macs and then print from the Macs directly to that printer server, you get color. You should then be able print from the Windows environment to that same server. That solves your problem, or could. It's a shift in thinking, but it accomplishes the goal.
    Jake

  14. #14
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment

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    im not saying it wont work, but we already have print servers that do this job.


    as a side note, we have found a printer that shows up in the window when adding printers, and its 1 of the 1's that are most common and spread over the fottprint. now all we have to do is determine which configuration changes we need to make on the others so they all work with macs, or at least where the macs are located

  15. #15
    I need to be able to print from Mac's to a Ricoh mfd in a windows server enviroment
    lclev's Avatar
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    So even if you search, either when using the IP or Windows option, when you open Printers & Scanners in System Preferences for the printer it does not show up? Are your Macs are on your wired or wireless network? Can your Windows computers "see" the Ricoh? If so, what does a Windows computer identify the Ricoh's name as and if not - how did you get it to work on them?

    This is so weird. The only other thing I can think of is some sort of block at the server level that would cause devices - like the macs - not listed in Active Directory to be unable to "see" networked printers. You could try binding one of the macs to active directory and see if that changes anything. Undoing it is no big deal - if you can access the server.

    Let me know what you find out.

    Lisa
    Recommend using Onyx to clean your Mac.
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