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  1. #1
    Macbook Pro ‘15 Retina (2015) sluggish UI
    Hello, everyone!

    I really hope you can help me out, or at least give me some guidance.

    So, the computer that I have is 2015’s Macbook Pro ‘15 with pretty much spec out specs, except there is no dedicated amd’s graphics card. Its a refurbished model, bought from Japan’s Apple store. The machine is currently running MacOS High Sierra latest build.

    In general, laptop is working just fine, but what bothers me is UI. Its pretty sluggish. I mean when you open, for an example, launchpad and you swipe to the sides, or opening sub-folders, like “other”, you get edgy, choppy animations... Somehow, it gets sort of fixed when plugging the laptop to an external monitor (but in mirrored mode, if not - the problem persists!). I don’t understand... I’ve downloaded app that helps changing resolutions, so when I change to something, not retina-ish, like 2500x1600 or something like that - it pretty much fixes, but because its not retina resolution, the text looks not so sharp.

    Why this is happening? My sister has same macbook, with slower cpu - she said UI runs just fine. Important to mention, she is running Sierra, not High Sierra like me. Is this something to do with OS X?

    Appreciated.

  2. #2


    Member Since
    Dec 11, 2010
    Location
    Chicago
    Posts
    1,803
    Your Mac's Specs
    late 2012 mini w/SSD
    Rep Power
    10
    You need some detective work to see what is slowing it down. I don't think it's an OS problem.
    Read through these:
    https://support.apple.com/kb/ph25360?locale=en_US
    https://www.macobserver.com/tmo/arti...-your-slow-mac
    https://www.macbookproslow.com/

  3. #3

    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,503
    Your Mac's Specs
    L2014 Mac mini macOS 14, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    Rep Power
    13
    Why don't you run EtreCheck, https://etrecheck.com, see what it says? You can also, post it here, for us to see if we can spot an issue.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  4. #4
    I've tried cleaning laptop with CleanMyMac app, i've tried deleting some .plst files, reseting NVRAM and SMC to make that UI not so sluggish and etc. - nothing actually helped.

    I am attaching EtreCheck report for furthers discussion. Thank You so much for your time, guys. Appreciate this.
    Attached Files Attached Files

  5. #5

    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,503
    Your Mac's Specs
    L2014 Mac mini macOS 14, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    Rep Power
    13
    Quote Originally Posted by Skirmoza View Post
    I've tried cleaning laptop with CleanMyMac app, i've tried deleting some .plst files, reseting NVRAM and SMC to make that UI not so sluggish and etc. - nothing actually helped.

    I am attaching EtreCheck report for furthers discussion. Thank You so much for your time, guys. Appreciate this.
    Just copy and paste the text here. If you select Share, you will be given the option to copy the report.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  6. #6
    EtreCheck version: 4.1.4 (4A203)
    Report generated: 2018-04-29 23:11:42
    Download EtreCheck from https://etrecheck.com
    Runtime: 3:13
    Performance: Good

    Problem: Other problem
    Description:
    UI is sluggish

    Major Issues:
    Anything that appears on this list needs immediate attention.
    No Time Machine backup - Time Machine backup not found.

    Minor Issues:
    These issues do not need immediate attention but they may indicate future problems.
    32-bit Apps - This machine has 32-bits apps that may have problems in the future.

    Hardware Information:
    MacBook Pro (Retina, 15-inch, Mid 2015)
    MacBook Pro Model: MacBookPro11,4
    1 2,8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core
    16 RAM Not upgradeable
    BANK 0/DIMM0
    8 GB DDR3 1600 ok
    BANK 1/DIMM0
    8 GB DDR3 1600 ok
    Battery: Health = Normal - Cycle count = 25

    Video Information:
    Intel Iris Pro - VRAM: 1536 MB
    Color LCD

    Drives:
    disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)
    Internal PCI 8.0 GT/s x4 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 500.07 GB
    disk1s1 - Macintosh HD (APFS) 500.07 GB 132.40 GB
    disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB 22 MB
    disk1s3 - Recovery (APFS) [Recovery] 500.07 GB 518 MB
    disk1s4 - VM (APFS) [APFS VM] 500.07 GB 4.29 GB

    Mounted Volumes:
    disk1s1 - Macintosh HD 500.07 GB (362.67 GB free)
    APFS
    Mount point: /
    Encrypted

    disk1s4 - VM [APFS VM] 500.07 GB (362.67 GB free)
    APFS
    Mount point: /private/var/vm

    Network:
    Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
    One IPv4 address
    Interface en3: Bluetooth PAN
    Interface bridge0: Thunderbolt Bridge
    iCloud Quota: 308 MB available

    System Software:
    macOS High Sierra 10.13.4 (17E202)
    Time since boot: About 5 days
    System Load: 1.96 (1 min ago) 2.33 (5 min ago) 2.39 (15 min ago)

    Security:
    System Status
    Gatekeeper Mac App Store and identified developers
    System Integrity Protection Enabled

    32-bit Applications:
    24 32-bit apps

    Kernel Extensions:
    /System/Library/Extensions
    [Not Loaded] NIUSBGuitarRigMobile.kext (2.4.23 (R38))
    [Not Loaded] NIUSBAudioDriver.kext (2.4.23 (R38))

    ~/Downloads/Turbo+Boost+Switcher_2/Turbo Boost Switcher.app
    [Not Loaded] DisableTurboBoost.32bits.kext (0.0.1 - SDK 10.7)

    System Launch Agents:
    [Not Loaded] 8 Apple tasks
    [Loaded] 147 Apple tasks
    [Running] 137 Apple tasks
    [Other] One Apple task

    System Launch Daemons:
    [Not Loaded] 39 Apple tasks
    [Loaded] 166 Apple tasks
    [Running] 129 Apple tasks

    Launch Agents:
    [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-04-26)
    [Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2018-04-10)
    [Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2018-04-10)
    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-04-07)

    Launch Daemons:
    [Loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2018-04-10)
    [Loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-04-18)
    [Not Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-04-26)
    [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-04-07)
    [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-04-08)
    [Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2018-04-10)

    User Launch Agents:
    [Running] com.spotify.webhelper.plist (Spotify - installed 2018-03-23)
    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
    [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-02-09)
    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-04-07)

    User Login Items:
    uTorrent Application (BitTorrent, Inc
    (/Applications/uTorrent.app)
    NIHardwareAgent Application
    (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
    CleanMyMac 3 Menu Application (installed 2018-02-09)
    (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
    iTunesHelper Application (Apple, Inc. - installed 2018-04-09)
    (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    CleanMyMac 3 Menu Application (installed 2018-02-09)
    (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

    Internet Plug-ins:
    AdobeAAMDetect: 3.0.0.0 (installed 2018-04-26)
    QuickTime Plugin: 7.7.3 (installed 2018-04-29)

    3rd Party Preference Panes:
    Native Instruments USB Audio (installed 2018-04-08)

    Time Machine:
    Time Machine Not Configured!

    Top Processes by CPU:
    Process (count) Source % of CPU
    Logic Pro X 20
    coreaudiod Apple 9
    kernel_task Apple 8
    WindowServer Apple 2
    iStatMenusDaemon Bjango Pty Ltd 1

    Top Processes by Memory:
    Process (count) Source RAM usage
    Logic Pro X 1.92 GB
    kernel_task Apple 1.33 GB
    com.apple.WebKit.WebContent (3) Apple 1.11 GB
    mdworker (15) Apple 171 MB
    MTLCompilerService (22) Apple 140 MB

    Top Processes by Network Use:
    Process Source Input Output
    mDNSResponder Apple 102 MB 19 MB
    Spotify Spotify 8 MB 1 MB
    com.apple.WebKit.Networking Apple 3 MB 584 KB
    Mail Apple 673 KB 133 KB
    netbiosd Apple 97 KB 35 KB

    Top Processes by Energy Use:
    Process (count) Source Energy usage (0-100)
    coreaudiod Apple 14
    Logic Pro X 12
    WindowServer Apple 2
    com.apple.WebKit.WebContent (3) Apple 1
    Spotify Spotify 1

    Virtual Memory Information:
    Available RAM 6.82 GB
    Free RAM 2.64 GB
    Used RAM 9.18 GB
    Cached files 4.18 GB
    Swap Used 1.93 GB

    Software Installs (past 30 days):
    Name Version Install Date
    iZip Unarchiver 3.0.0 2018-04-09

    Diagnostics Information (past 7 days):
    2018-04-29 21:42:43 cloudd Crash (once)
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Containers/com.apple.cloudphotosd/*/StagingAssets deleted/renamed, crashing.'
    terminating with uncaught exception of type NSException
    abort() called

    End of report

  7. #7

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    58,401
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Rep Power
    53
    You've got a lot going on at once with that machine. Lots of stuff loading and running on an encrypted SSD (FileVault). That's definitely going to slow things down.

    We do not recommend running or even having "CleanMyMac" loaded. It's known to be an overzealous app which sometimes causes more problems then it purports to solve. It's really not needed.

    Otherwise, Etrecheck says your Mac performance is good.

  8. #8

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    11,974
    Rep Power
    18
    You've got a lot going on at once with that machine.

    And I'd add in uTorrent Application (BitTorrent) that can really use up some Mac power.

    And I wonder why you're getting any memory "Swap".




    - Patrick
    ======

  9. #9


    Member Since
    Dec 11, 2010
    Location
    Chicago
    Posts
    1,803
    Your Mac's Specs
    late 2012 mini w/SSD
    Rep Power
    10
    Some ideas:
    You have CleanMyMac installed.
    You have uTorrent auto-starting (Login Item). Torrents means your Mac is the "server" for anything you downloaded - it's now available for anyone who signed in to the service after you.
    Logic Pro is using a lot of computer power - is it possible you leave it running even when not using it?

  10. #10
    Thank you for your replies, guys. I will try to answer one by one. Yeah, utorrent is really starting up whenever the machine is started up. CleanMyMac app I've just installed, so it's not a problem, since I didnt have this app previously. Yeah, I like to leave Logic Pro running in the background, but it also generates heat, cos CPU is constantly working, so now everytime I stop producing music - I quit the app.

    But guys, let me remind you an interesting thing with an external monitor. When I plug an external monitor to my macbook, that slugginess suddenly goes away. Maybe this is because it switches to external monitor's resolutions, which is 1920x1080, not a retina-ish resolution? Any thoughts on that?

    Im thinking about installing Sierra and seeing if the problem still persists.

  11. #11


    Member Since
    Dec 11, 2010
    Location
    Chicago
    Posts
    1,803
    Your Mac's Specs
    late 2012 mini w/SSD
    Rep Power
    10
    I agree that will be an interesting troubleshooting test.

  12. #12

    lclev's Avatar
    Member Since
    Jul 24, 2013
    Location
    Ohio (USA)
    Posts
    4,072
    Your Mac's Specs
    2017 13" MBPro, 2010 MacPro, iPhone Xs Max
    Rep Power
    12
    If installing Sierra solves the issue then you have your answer. If not and the issue persists then it looks like it is back to a graphics issue. The fact an external monitor does not have the problem and runs at 1920x1080 versus the MBP's 2880x1800 it might be a resolution issue. Or it might be an issue with the Laptop's display itself not responding correctly - never seen that but anything is possible - bad or loose cable?

    I will be interested to see if Sierra makes any difference.

    Just a though - If the OP goes back to Sierra and High Sierra has already changed the format of the SSD to APFS, does that create a potential issue?? Just asking.

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  13. #13

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    11,974
    Rep Power
    18
    Just a though - If the OP goes back to Sierra and High Sierra has already changed the format of the SSD to APFS, does that create a potential issue?? Just asking.

    Lisa


    +1. Bang on Lisa and a real extra PITA as far as I would be concerned with all the extra steps and work involved.

    But not too bad if one has a proper, current backup, clone preferred I guess.



    - Patrick
    ======

  14. #14
    I've reinstalled with macOS Sierra, as my sister's running OSX. Still... The problem persists. Maybe this isn't as bad as in High Sierra, but you can definitely feel slugginess and choppiness. The problem is located within sub-folders in launchpad. If you, for an example, demolish those folders by placing apps within it into launchpad, all apps are opened with smooth animations, also those sub-folders, which has up to maybe 5-10 apps, are likely to handle opening animations fine, but heavy loaded sub-folders doesn't open up so smoothly. It irritates me, because my sisters an exact laptop and it runs just fine... also at my work I have iMac 2013 with pretty same igpu and it runs high sierra - everything fine, all animations are smooth, and that machine is not even running on SSD! What?!

  15. #15

    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,503
    Your Mac's Specs
    L2014 Mac mini macOS 14, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    Rep Power
    13
    When you say "my sisters an exact laptop", what does that mean?

    Specs?
    Screen Size?
    Drive size, both used and free space?
    Memory?
    Apps?


    Try to create a new user account, and see if the issue is still there?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

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