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  1. #1
    Emails or not syncing across the devices sub folder on the mac book
    Hi Everyone,

    Can anyone help me with an issue I'm having with an Apple Mac not syncing with my sub folders with my iPhone etc.

    Has anybody else experienced this issue?

    Thanks

  2. #2
    Emails or not syncing across the devices sub folder on the mac book
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,857
    Your Mac's Specs
    L2014 Mac mini macOS 15, iPhone 8+ iOS 13, 12.9" iPad Pro 1 iPadOS 13,  Pencil 1
    Rep Power
    13
    You need to provide more information about your devices and the operating system on both.

    What Mac, desktop or portable, also what model year will also help?
    What iTunes version?
    What iPhone version?
    How are you trying to sync these folders, iCloud?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  3. #3
    Its the latest version of Mac OS Sierra - Macbook Pro 2014
    iTunes - 12.5.4
    iPhone - 10.2
    And its using an Office 365 Exchange account which is for the business. Its using the "Cloud" but not iCloud..
    Cheers

  4. #4
    This is the error message ..

    your parcel is on its way could not be moved to the mailbox.
    Cannot be found in store?

  5. #5
    Mail Mac Problems with iPhone / iPad Devices
    I have my 365 email account synced across 3 devices (iPhone, iPad and Mac).
    When I delete an email on my iPhone, this deletion syncs across to my iPad. However on my Mac (using MacMail), the email remains – It does delete in the 365 OWA portal.
    I can manually delete it but get the following error message before it deletes:
    ‘The Message “(Email Subject)” could not be moved to the mailbox “(Email Address)”
    The specified object was not found in the store. The process failed to get the correct properties. ‘ – I presume this is because the email has already been deleted.

    I can still send and receive mail on my mac but it doesn’t appear to be properly syncing. Can anyone give any advice?

  6. #6
    Emails or not syncing across the devices sub folder on the mac book
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,857
    Your Mac's Specs
    L2014 Mac mini macOS 15, iPhone 8+ iOS 13, 12.9" iPad Pro 1 iPadOS 13,  Pencil 1
    Rep Power
    13
    It sounds as though the settings on the Mac are different than the iOS devices. Are you using the native iOS Mail app or other app?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  7. #7
    Emails or not syncing across the devices sub folder on the mac book
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    58,912
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Rep Power
    53
    Please do not cross post or double post. Both of your threads have been combined together here.

  8. #8
    disreptancy iPad/iPhone vs Mac when syncing office365 account
    Exact same issue for me

    Quote Originally Posted by iSRGz View Post
    I have my 365 email account synced across 3 devices (iPhone, iPad and Mac).
    When I delete an email on my iPhone, this deletion syncs across to my iPad. However on my Mac (using MacMail), the email remains – It does delete in the 365 OWA portal.
    I can manually delete it but get the following error message before it deletes:
    ‘The Message “(Email Subject)” could not be moved to the mailbox “(Email Address)”
    The specified object was not found in the store. The process failed to get the correct properties. ‘ – I presume this is because the email has already been deleted.

    I can still send and receive mail on my mac but it doesn’t appear to be properly syncing. Can anyone give any advice?

  9. #9
    Found a fix:
    Removes "Automatically manage connection settings" from Mail>Preferences>Your exchange account>Server Settings
    Made my day...

  10. #10
    The specified object was not found in the store.
    I am receiving the same message "The specified object was not found in the store." on my iMac with Sierra OS. I do not have this issue on my MBPro with El Capitan. It is really frustrating. I tried the solution above with unchecking the 'automatically manage setting' box, but that did not work. Any other solutions?

  11. #11
    Quote Originally Posted by swngcat View Post
    I am receiving the same message "The specified object was not found in the store." on my iMac with Sierra OS. I do not have this issue on my MBPro with El Capitan. It is really frustrating. I tried the solution above with unchecking the 'automatically manage setting' box, but that did not work. Any other solutions?
    I was suffering from this same problem, and unchecking the 'automatically manage setting' box also did not work, but the problem went away when I updated my iphone OS to 10.2.1 -- emails on my sierra OS macbook are now properly deleted when I delete them from my phone.

  12. #12
    Quote Originally Posted by snowman50 View Post
    I was suffering from this same problem, and unchecking the 'automatically manage setting' box also did not work, but the problem went away when I updated my iphone OS to 10.2.1 -- emails on my sierra OS macbook are now properly deleted when I delete them from my phone.
    Thanks for the tip snowman, but my phone iOS is already at 10.2.1.

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