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Thread: No free lunch

  1. #1
    No free lunch
    wolfpuppies3's Avatar
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    No free lunch
    Well, yesterday I downloaded my free upgrade to Mountain Lion on my newly purchased (July 11, 2012) MB Air. Download worked fine but they charged me $19.99 this morning for the free upgrade. I guess it was too much to expect or them to honor their advertised commitment.

  2. #2
    No free lunch
    RavingMac's Avatar
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    I suspect a quick email to Apple customer service would get you a refund.
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  3. #3
    No free lunch
    TattooedMac's Avatar
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    Waiting for a mate . . .
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    Yea i agree with Razor. And as well scan your receipt from your Mac purchase and send them that too just to be doubly sure you have a compatible Mac.
    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  4. #4
    No free lunch
    markbyrn's Avatar
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    I'd suggest you head to https://expresslane.apple.com to request a refund. I've used it on a couple of occasions to get refunds for app issues.

  5. #5
    No free lunch
    wolfpuppies3's Avatar
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    TatooedMac,

    I believe it is combatible. It is a not even two weeks old MB Air sold by apple.com with the promise of a free upgrade to Mountain Lion. Followed Apple's instructions to the letter to obtain that free upgrade and they promptly charged me $19.99.

    Of course I beefed to Apple and they advise, via automated response, that they will mull it over for 48 hours or so.

    Not in any hurry to purchase upgrades for my two other Macs ad I fear they will charge me double or triple the cost of the upgrade.

    Other than that, I am pretty pleased.

  6. #6
    No free lunch
    iWhat's Avatar
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    Did you take the steps of filling out the form on their website?

    Apple - See if you qualify for a free OS X Mountain Lion upgrade.

  7. #7
    No free lunch
    markbyrn's Avatar
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    Quote Originally Posted by wolfpuppies3 View Post
    TatooedMac,

    Not in any hurry to purchase upgrades for my two other Macs ad I fear they will charge me double or triple the cost of the upgrade.
    Assuming you're using the same iTunes account on the other Macs, you won't need to pay for it again - you'll see an install option on the other machines. Alternatively, download it once and before it does the install, copy the downloaded installer in the Applications folder onto a flash drive and then use it to install on other Macs or to reinstall if needed.

  8. #8
    No free lunch

    Member Since
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    I'm just curious, when you clicked the button - did the button say Download/Install or did it have a price in it?

    But also as already mentioned, once you purchase a app (or OS) from the App Store as long as your logged into the same App store account on another system you'll be able to download and install it there as well without re-purchasing it.
    My Macs: Late 2013 rMBP w/ 750m, 16Gig ram; 2013 Mac Pro 6 core w/ D700, 16Gig Ram; Mac mini G4, 1.25 GHz, 512m ram (server); Late 2011 11" MBA, 1.8GHz i7, 4Gig Ram, 256Gig SSD, HD3000; Powerbook 12" G4 1.33GHz running Linux; Apple TV (1080p version)

  9. #9
    No free lunch
    wolfpuppies3's Avatar
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    Virginia, USA
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    I should not have to purchase it at all as it is a free upgrade. Yes, I did fill out the form. We'll wait for Apple to refund my my $19.99.

  10. #10
    No free lunch
    iWhat's Avatar
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    Once you received an email with a PDF on your redemption code, that should have given you your free copy, weird.

  11. #11
    No free lunch

    Member Since
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    Quote Originally Posted by wolfpuppies3 View Post
    I should not have to purchase it at all as it is a free upgrade. Yes, I did fill out the form. We'll wait for Apple to refund my my $19.99.
    Yes, you should not have to purchase it. BUT if the button said $19.99 on the App Store, then your code hadn't been properly credited (I assume you entered the redemption code supplied by Apple) and it would work as a purchase instead of a download (there have been reports of peoples codes redeeming for Server rather then Mountain Lion (see: http://www.mac-forums.com/forums/app...-x-server.html ))
    My Macs: Late 2013 rMBP w/ 750m, 16Gig ram; 2013 Mac Pro 6 core w/ D700, 16Gig Ram; Mac mini G4, 1.25 GHz, 512m ram (server); Late 2011 11" MBA, 1.8GHz i7, 4Gig Ram, 256Gig SSD, HD3000; Powerbook 12" G4 1.33GHz running Linux; Apple TV (1080p version)

  12. #12
    No free lunch
    ImDrRichard's Avatar
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    Here is the link you should have used:
    apple.com/osx/uptodate

    you then get a special code to use in iTunes and the upgrade is free. There is no other way to get the upgrade if you are entitled to it.

    Good luck!

    ________________________
    When you've got issues,
    I've got tissues.

  13. #13
    No free lunch
    dtravis7's Avatar
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    On your Non qualifying machines, why would you think apple would charge you more than the $19.95 and also it's $19.95 for all your registered Macs, not $19.95 for each one you own.

  14. #14
    No free lunch
    harryb2448's Avatar
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    And it was necessary to lodge the claim complete with a .jpeg copy of the original invoice and wait up to 72 hours to receive the code. If you charge in and pay how can the be Apple's fault?
    Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  15. #15
    No free lunch
    ImDrRichard's Avatar
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    By the way,
    once you apply for the code, and follow the directions, you get an email with the necessary instructions, etc., within 30 seconds. It really is no big deal.

    ________________________
    When you've got issues,
    I've got tissues.

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