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  1. #1
    When Waking From Sleep: 'You Need to Restart your Computer' Message Appears
    About once a month, when my computer goes to sleep and I wake it up again I get the dreaded 'You need to restart your computer message'. Like I said, it only happens about once a month and not every time I wake it up.

    I did upgrade my memory to 8GB a few months ago but I don't suspect that this is the cause since I only get this message once in a while.

    When I checked my Crash log I found the following info:

    Date/Time: 2011-02-06 00:59:30.207 -0800
    OS Version: Mac OS X 10.6.6 (10J567)
    Report Version: 6

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    Crashed Thread: 23

    Thread 23 Crashed:
    0 ??? 0000000000 0 + 0
    1 ...dia.FlashPlayer-10.6.plugin 0x13a32556 0x136fe000 + 3360086
    2 ...dia.FlashPlayer-10.6.plugin 0x13a32934 0x136fe000 + 3361076
    3 ...dia.FlashPlayer-10.6.plugin 0x13b4297e unregister_ShockwaveFlash + 46638
    4 ...dia.FlashPlayer-10.6.plugin 0x13b42ab5 unregister_ShockwaveFlash + 46949
    5 libSystem.B.dylib 0x9027385d _pthread_start + 345
    6 libSystem.B.dylib 0x902736e2 thread_start + 34

    Thread 24:
    0 libSystem.B.dylib 0x9026ba12 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x9026bfa8 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x9026bbc6 start_wqthread + 30

    Thread 23 crashed with X86 Thread State (32-bit):
    eax: 0x14118da8 ebx: 0x139ab41e ecx: 0x1412d458 edx: 0x14f6e000
    edi: 0xb52aa000 esi: 0x1412d2c0 ebp: 0xcb4aadf8 esp: 0xcb4aadbc
    ss: 0x0000001f efl: 0x00010286 eip: 0x00000000 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
    cr2: 0x00000000

    It looks like the issue has something to do with Flash. Can anyone interpret this crash log and help me find out what's going on?

  2. #2
    When Waking From Sleep: 'You Need to Restart your Computer' Message Appears
    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Your Mac's Specs
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    Rep Power
    11
    Definitely looks like a Flash problem to me.
    Try repairing disk and permissions by booting into your install disks that came with the mac or into your retail disk if you have updated. Go to Utilities > Disk Utility, then click your HDD, click the First Aid tab, click Repair Disk, once complete click Repair Permissions, this could take a while so be patient with it.
    Hopefully this will correct any problems with the files. Only time will tell though in an intermittent problem like this.
    Let us know how you get on though.

    HTH
    - Simon

    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  3. #3
    Hi Simon. I did a full disk repair without using my install disk since I can run and access OS X when I restart my macbook. I did the repair about a month ago but the problem reappeared last night. Do I need to do the repair with the retail disk? I'm currently using Snow Leopard 10.6.6

  4. #4
    When Waking From Sleep: 'You Need to Restart your Computer' Message Appears
    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,853
    Your Mac's Specs
    Early 2015 13" rMBP
    Rep Power
    31
    The KERN_PROTECTION_FAILURE exception signifies that an app is trying to utilize memory that it doesn't have access to (I think). From your log, it looks to be Flash that is causing this. If you have Flash content open when you put your computer to sleep, try to stop doing so. It's possible that upon waking, Flash is causing issues.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  5. #5
    I would do as you suggested by closing all flash content, but it just is not practical for me since I work with a lot of tabs open and I like to have my browsers open when I wake my macbook from sleep. Any other solutions?

  6. #6
    When Waking From Sleep: 'You Need to Restart your Computer' Message Appears
    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,853
    Your Mac's Specs
    Early 2015 13" rMBP
    Rep Power
    31
    If the issue is indeed Flash, you may have no choice until we figure out what the issue is with Flash. As a temporary fix, you may be able to set your browser to open up a set of tabs when it is reopened. What browser are you using?

    Have you reinstalled Flash? Does this only happen when you wake your Mac?
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  7. #7
    I just uninstalled flash today and I'm using Safari 5 and Chrome 9. I've been using Chrome to view flash content since it has flash built in. I'm hesitant to reinstall flash again since that could be the culprit. I guess I'll just have to wait and see if it happens again in the next month or so.

    In the meantime, if anyone has had similar issues, I'd appreciate any feedback regarding this issue.

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