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  1. #16
    Can't install licensed Office 2011 on a Macintosh computer
    PGB1's Avatar
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    When I first bought Office 2011 (in 2011), Microsoft's tech support could not solve an installation product key problem, ultimately telling me that their product wasn't compatible with my OS/Processor combination. A person at the group linked below had the solution.

    The Solution Mentioned Above-
    A) Use Force Quit (Command-Option-Escape) to close all open applications
    B) Stop Time Machine (Open Time Machine Preferences - Click to move the slider to "Off")
    C) Stop my external 3rd party backup application.
    D) Install Office 2011
    E) Reboot
    F) Turn Time Machine back on.

    The User Group-
    Results in Microsoft 365 and Office - Microsoft Community

    [U]How To Find The Office 2011 Section[/U]:
    In the "Office Topic" box, click the arrow & scroll to the bottom to select "Unknown / Other".
    Then, under "Office Sub topic" click the arrow & choose "Mac".
    Next, under "Office Product" the drop-down arrow will reveal "Office 2011 for Mac". Choose it and you will be taken to the proper section.

    Please be sure to understand that, by suggesting the Office 2011 user group, I am not trying to be disrespectful of the people on this user group. They are wonderful and very generous with sharing of knowledge. (Without their help with Mac problems, I'd be sitting in the in the corner rocking back & forth by now!)

    I hope this is helpful and you get the solution. Office sure can be frustrating sometimes.

    Enjoy This Day!
    Paul
    Last edited by PGB1; 05-23-2020 at 07:01 AM. Reason: Sister Mary KnuckleBuster Was Right: Put ALL the letters in words & people can actually read them!

  2. #17
    Can't install licensed Office 2011 on a Macintosh computer
    chscag's Avatar
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    Paul:

    The OP has not posted back so we really do not know if he solved his problem. Ultimately, it's between him and MS and right now since Office 2011 is no longer supported, I suspect that he will have to upgrade Office in order to get things going again. Not a good solution but we have seen this with other publishers not just MS.

  3. #18
    Can't install licensed Office 2011 on a Macintosh computer
    pm-r's Avatar
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    The OP has not posted back so we really do not know if he solved his problem. Ultimately, it's between him and MS and right now since Office 2011 is no longer supported,

    I know it won't help the members having problems installing MS Office 2011, but I don't recall having any problems installing it on any of our Macs, or in some cases reinstalling it more recently, or when helping getting it installed it on some friends or sometimes, some client's Macs.

    Nor with any updates when the MS servers were available and supporting it, but I am wondering where their copy may have originated from they are trying to get installed. Maybe it is just plain corrupt or a goofed up installer???

    I wonder if it would help to enable and use safe boot mode when attempting to use the Office 2011 installer???
    Maybe some unnecessary AV Software is running on their Macs.

    That is quite an install method that Paul posted, but such an awkward workaround should not be necessary and I'm still wondering how and why it actually worked, and who figured out how in the first place. And I wonder if it will work the second and third times for different users??? Sort of bizarre...




    - Patrick
    ======

  4. #19
    Can't install licensed Office 2011 on a Macintosh computer
    pm-r's Avatar
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    The OP has not posted back so we really do not know if he solved his problem. Ultimately, it's between him and MS and right now since Office 2011 is no longer supported,

    I know it won't help the members having problems installing MS Office 2011, but I don't recall having any problems installing it on any of our Macs, or in some cases reinstalling it more recently, or when helping getting it installed it on some friends or sometimes, some client's Macs.

    Nor with any updates when the MS servers were available and supporting it, but I am wondering where their copy may have originated from they are trying to get installed. Maybe it is just plain corrupt or a goofed up installer???

    I wonder if it would help to enable and use safe boot mode when attempting to use the Office 2011 installer???
    Maybe some unnecessary AV Software is running on their Macs.

    That is quite an install method that Paul posted, but such an awkward workaround should not be necessary and I'm still wondering how and why it actually worked, and who figured out how in the first place. And I wonder if it will work the second and third times for different users??? Sort of bizarre...

    Download and install or reinstall Office for Mac 2011
    Download and install or reinstall Office for Mac 2011 - Office Support






    - Patrick
    ======

  5. #20
    Can't install licensed Office 2011 on a Macintosh computer
    usagora's Avatar
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    Quote Originally Posted by 123DanielUSA View Post
    I have called Microsoft several times and can't get a human on the phone. it is all automated.
    Just in case you haven't resolved this yet, try repeatedly pressing zero (0) (waiting after each press to hear the results) and see if the automated system transfers you to a representative.
    Jonathan
    2019 iMac (27"/i9/64GB) | 2012 iMac (27"/i5/16GB) | 2013 MacBook Air (13"/i5/4GB) | iPhone SE (2020) | Apple Watch Series 4

  6. #21
    Can't install licensed Office 2011 on a Macintosh computer
    PGB1's Avatar
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    To Clarify: The step-by-step isn't a Microsoft provided solution. It is from a member of the user group that I linked in Reply #16.
    Microsoft's solution was "Office isn't going to work on your computer."

    From Patrick: And I wonder if it will work the second and third times for different users??? Sort of bizarre...

    Surprisingly, with one added step, the routine did work for me on Installation Round Two, Round Three, etc.
    Why Round Two, etc.?
    Over time, Word & Excel get glitchy. Sometimes even an holistic group intervention doesn't work, so I euthanize the application and start over.

    I use this clunky method, but on occasion I have had to add the extra step of removing the file with the license key manually. The same key can be reused on the reinstallation.

    Microsoft Office isn't the only application that requires a strange work-around for reinstallation. I have TurboCAD and the steps I came up with to reinstall that make the Office routine look simple.

    Worst Case:
    Perhaps it would work for the OP to reinstall the Mac OS and do not update it until Office is reinstalled.
    At that point, I'd have to decide if Office was worth the work.

    Best Plan Yet:
    When (if) I get a new computer, I plan to abandon Office 2011 & use Chscag's suggestion from Reply #6 of Free Office.

    ------------------------------------------------------------------------------------------------------------------------
    Warning! Danger! Caution! Unsolicited Editorial Comment Ahead...

    Ideally, we purchase applications & expect that they should continue to work on the same computer for which we purchased them.
    If we bought a car, we'd expect that it should work with the same key for as long as we maintain it. The car company doesn't have the right to suddenly make the key obsolete.

    But, in reality, operating systems & applications receive updates, thus they are changed from their original state. Usually these updates are necessary for security or problem repair reasons. Therefore, the application may require a work-around to reinstall or even to use.

    Going back to the car analogy, even though I do expect the auto manufacturer to never "delete" my ignition key, I cannot expect them to make parts for this car forever. (Illustrated: Can't expect Microsoft to make Office compatible with the updated OS forever.)

    Microsoft is a software company. It's how they make their money. If we didn't buy new stuff, they would make no money. Therefore, other than some customer loyalty, there is no incentive to spend money supporting applications forever.
    GM is a car making company. If we didn't buy new cars, they would make no money. There is no incentive for them to make parts forever.

    For cars, we have aftermarket parts makers.
    For software, we have user groups, like Mac-Forums, where helpful people create & share aftermarket solutions.

  7. #22
    Can't install licensed Office 2011 on a Macintosh computer
    Slydude's Avatar
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    Two things occurred to me when I read this thread last night:
    1. Does the process work if you just quit open apps rather than using force quit?
    2. Is it possible that the real issue here is some kind of interaction between the Office installer and something needed by the third-psty backup utility?
    I can wire anything directly into anything. Im the Professor

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  8. #23
    Can't install licensed Office 2011 on a Macintosh computer
    PGB1's Avatar
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    Quote Originally Posted by Slydude View Post
    Two things occurred to me when I read this thread last night:
    1. Does the process work if you just quit open apps rather than using force quit?
    2. Is it possible that the real issue here is some kind of interaction between the Office installer and something needed by the third-psty backup utility?
    My first tries were with Time Machine and my 3rd party backup utility off and all applications shut down. No success.
    Force-Quit (with backups still off) worked. I have no idea why this worked, since the same apps I manually quit were the ones I force quit.

    I do wonder, however, why it worked with the background apps that we see in Activity Monitor still running.

  9. #24
    Can't install licensed Office 2011 on a Macintosh computer
    MacInWin's Avatar
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    Can I ask how you "shut down" the apps that you ended up Force Quitting? If you clicked the "X," that is not quitting, just pushing the app into the background, still running. You have to actually choose to Quit from the top menu bar or use CMD-Q to quit an app. That might be why using Force Quit worked because that actually quit the app.
    Jake

  10. #25
    Can't install licensed Office 2011 on a Macintosh computer
    PGB1's Avatar
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    Asked By jake: "Can I ask how you "shut down" the apps that you ended up Force Quitting?"

    I used Option-Command-Escape to bring up the Force Quit dialog. Then chose the app & closed it.

    Choosing Quit from the menu bar (or Cmd-Q) sometimes would not shut down the app, or it would re-open.

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