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  1. #1
    MS Word for Mac Updates
    Mac desktop running 10.14.6

    Word 16.24 in Office 365

    I check for updates, screen says Word 16.28.0 is available, I install it successfully.

    16.28 is shown in the apps list outside the Office folder.

    It hasn't replaced or overwritten 16.24; it has added the update as a separate app.

    I moved 16.24 out of the Office folder and moved 16.28 in. I tried to open it and it froze.

    If I click on the Word icon in the dock, 16.24 opens; 16.28 is ignored.
    Last edited by chscag; 08-26-2019 at 11:25 PM.

  2. #2
    MS Word for Mac Updates
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
    Location
    Winchester, VA
    Posts
    6,969
    Your Mac's Specs
    MBP 15" Mid 2015, iPhone 11 Pro, an iMac, plus ATVs, AWatch, MacMini
    Rep Power
    27
    The cleanest fix is to deauthorize Word from Office365, then reinstall and reauthorize it. I think the deauthorization is accomplished with a simple uninstall, but you can check with Microsoft on that.
    Jake

  3. #3
    Do you have a URL for a Microsoft apps forum? I searched but didn't find anything that seemed to fit.

    I trashed the icon for 16.24 from the doc and moved the icon for 16.28 to the doc.

    When I click on the icon, it opens 16.28, which is outside the Office folder.

    I left 16.24 in the Office folder.

    When I open an older Word doc created before 16.28, it opens in 16.28.

    So the only remaining wrinkle is 16.28 is not in the Office folder, which is a very minor problem.

  4. #4
    MS Word for Mac Updates
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,024
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Rep Power
    53
    The Microsoft Mac Office Forums are located here.

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