iPhone won't configure

[pothypine]

Our Iphone 5s just told us we need to configure, but Itunes or Wifi will not recognize the phone. i get the warning, screenshot attached. I removed and reinserted the sim card. when I plug the phone into iTunes, it tells me to update, I do, but without luck. Then I can't even get back to the library to SEE the device to try and reformat or work with it at all. I get a blank screen with the name of my phone at the top of the screen. I don't care if we reformat and lose all the data...it was just used for music. Any suggestions?

thanks!
David

[Rod]

You may only have one alternative, to put the iPhone into DFU mode. This should allow you to restore the device if you have a backup or at least setup as new.
How to put your iPhone or iPad into DFU mode | iMore

[pothypine]

Hi Rod,

Thanks for the idea...I tried and AS SOON AS I hold down the top button, the apple logo comes on. the directions say to hold down for 3 seconds AND then hold down the home button, both for 10 seconds...if I see the apple logo I am in recovery mode, and NOT DFU. I tried holding both simultaneously immediately with the same results. any other thoughts?

[pothypine]

I also get a warning: iTunes could not back up the iPhone because a session could not be started with the iPhone. Please disconnect and reconnect the iPhone, then try again"

hmmm...

[Rod]

As noted in the article it's not easy to get the process timing right. Last time I did this was on a click wheel iPod but if you persevere you will get it, I did, after about 5-6 tries.

[Rod]

Remember it has to be plugged in to your computer, iTunes needs to be running, and then you need to turn the iPhone off before beginning the process. Here is a You Tube clip on both how to get into Recovery Mode (which might work for your problem) as well as DFU mode. YouTube