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  1. #1
    Updated to 13.1 on my iphone 7 and now it can't get cell service.
    I'm stumped. Please help.

    Message:

    "Your iphone cannot make and receive calls or access cellular data until it has been updated."

    I don't know what else to update... Thanks!
    Last edited by chscag; 10-13-2019 at 08:28 PM. Reason: Clarify Title

  2. #2
    Updated to 13.1 on my iphone 7 and now it can't get cell service.
    chscag's Avatar
    Member Since
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    Did you check the SIM card? And does your iPhone 7 work okay on WiFi?

    Doesn't make sense that updating to iOS 13.1 would stop your phone from accessing cellular data.

  3. #3
    Thanks for the reply.

    Yes, it works fine on wifi.

    But when I go into the settings mode and goto "cellular" it says "error"

  4. #4
    Updated to 13.1 on my iphone 7 and now it can't get cell service.
    Raz0rEdge's Avatar
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    The update that is mentioned is the Cellular update that needs to happen. Follow these instructions to get it resolved. And if that doesn't do it for you, you'll have to talk to your carrier to resolve this for you, this isn't specifically related to the iOS update.
    --
    Regards
    ...Ashwin


  5. #5
    Thanks.... I'm trying to make this happen. It shows no need for updates. went to my carrier, "straight talk" and now it says my sim doesn't match. what a mess.

  6. #6
    Updated to 13.1 on my iphone 7 and now it can't get cell service.
    Raz0rEdge's Avatar
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    You might want to power down the phone, take the SIM card out and power it back on to have it acknowledge no SIM and then power it down again and put the SIM card back in and see if it re-connects to the cellular network and perhaps triggers the needed update.
    --
    Regards
    ...Ashwin


  7. #7
    Trying... please hold...

  8. #8
    Phone never got past the apple screen. I ended up shutting it off and putting the sim back in. now it's sitting at the apple again. I don't know wtf is going on at this point.

  9. #9
    Updated to 13.1 on my iphone 7 and now it can't get cell service.
    Raz0rEdge's Avatar
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    That is very odd, the lack of a SIM card shouldn't prevent it from starting up. Lots of people use old iPhones as iPod Touch's purely on WiFi when they upgrade to a newer phone.
    --
    Regards
    ...Ashwin


  10. #10
    Yeah.. this entire thing is f'd up now. I've tried doing the reset w/ the lowering volume and power button. it goes down and comes back up and just sits on the apple.

    i'm about ready to smash this thing onto the ground.

  11. #11
    Updated to 13.1 on my iphone 7 and now it can't get cell service.
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    58,917
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Rep Power
    53
    Put the phone in DFU mode and try again. Let us know.

  12. #12
    I'm an idiot. i have no idea what i'm doing. Thanks for all the feedback.

    I try to do it w/ the volume and power button and all i ever get is a flashing apple. f' this. I'll have to suck it up and drive 45 minutes to the store tomorrow evening.

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