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    Key pad doesn't register when  an Option is selected

    Member Since
    Jan 11, 2015
    United Kingdom
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    iMac 21.5" 2.7GHz Intel Core i5 8GB 1600MHz DDR3 NVIDIA GeForce GT 640M 512MB Mojave 10.14.3
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    Key pad doesn't register when an Option is selected
    When trying to top-up my EE mobile (cellphone) [i'm in the U.K.] account using my iPhone SE, the pre-recorded operator message asks me to tap 1 on my keypad to accept an option. When I do that the operator message continues speaking as it doesn't register that I have tapped 1. Anyone any ideas how to resolve this issue? Not sure if I need to adjust something on my phone or if the EE system is at fault. Thanks.
    Last edited by JeffL; 03-07-2019 at 03:26 PM. Reason: spelling

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