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  1. #1
    iPhone 8 and iTunes
    Hello,

    For some reason my iPhone 8 no longer connects to my iTunes (version 12.9.2.5 on OS Mojave) ....the usb works fine as I can see the phone connected via system information and hardware (this also happens on my MacBook air). Everything on both devices is updated too.

    Any help with this please?

  2. #2
    iPhone 8 and iTunes
    ferrarr's Avatar
    Member Since
    May 21, 2012
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    Pawtucket, RI, US
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    6,283
    Your Mac's Specs
    L2014 Mac mini macOS 14, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
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    Then what do you mean "For some reason my iPhone 8 no longer connects to my iTunes (version 12.9.2.5 on OS Mojave)"? More specifics please?

    I have noticed, I am having issues syncing my
    iPhone 8+. I have to remove the plist file and let iTunes create a new one each time. But, I am thinking it has something to just installing, and starting to use iMazing, since I am new to it.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  3. #3
    iPhone 8 and iTunes
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
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    5,574
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    Rep Power
    18
    Yes please, emtaylor90.

    Let's say you use a USB connection directly into your Mac (no hub).

    You open iTunes. Do you see the iPhone icon at the top of the window (close to "Music")? - I do not mean in the Sidebar.

    Yes - well then click on it and it will open the usual Window for syncing and updates etc.

    If No - which is more likely given your post, have you tried the following:

    Shut off your iPhone.
    Force shut down your iPhone.
    Rebooted your Mac

    If none of these work, then re-download iTunes from here: https://support.apple.com/en-gb/HT201352

    I had this problem some months ago with my iPhone X and having AppleCare Plus, I got in touch with them and the re-download was the solution.

    Ian
    Ian

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