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  1. #16
    iTunes cannot sync to XS Max

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    I had no issue syncing my old phone or iPad from iTunes. Now with the new phone, I could not connect so I did not even reach the stage in seeing the little phone icon on iTunes. As soon as I plug my phone to my MBP, I got that error message.

  2. #17
    iTunes cannot sync to XS Max
    Rod's Avatar
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    Maybe it's time we get a bit of info about your computer. What model is it, what operating system?
    It might be worth running Disk Utility First Aid on your HD. That will repair permissions too.


    Sent from my iPhone
    I used to be conceited but now I'm perfect.

  3. #18
    iTunes cannot sync to XS Max

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    It is macOS High Sierra version 10.13.3

  4. #19
    iTunes cannot sync to XS Max
    Rod's Avatar
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    OH, and I meant to add, what version of iTunes are you running? Current version is 12.9
    I used to be conceited but now I'm perfect.

  5. #20
    iTunes cannot sync to XS Max
    IWT's Avatar
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    @pettycash,

    The latest version of macOS High Sierra is 10.13.6 so maybe consider keeping up to date with that.

    I also run macOS High Sierra and on my iMac, the latest iTunes is 12.8.1.2

    Ian
    Ian

  6. #21
    iTunes cannot sync to XS Max
    ferrarr's Avatar
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    Have you tried resetting the settings on the iPhone?

    Settings > General > Reset > Reset All Settings.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  7. #22
    iTunes cannot sync to XS Max

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    Quote Originally Posted by IWT View Post
    @pettycash,

    The latest version of macOS High Sierra is 10.13.6 so maybe consider keeping up to date with that.

    I also run macOS High Sierra and on my iMac, the latest iTunes is 12.8.1.2

    Ian
    Mine is 12.7.3.46

    - - - Updated - - -

    Quote Originally Posted by ferrarr View Post
    Have you tried resetting the settings on the iPhone?

    Settings > General > Reset > Reset All Settings.
    This will be my last resort as it will be too much headache to re-do all the settings?

  8. #23
    iTunes cannot sync to XS Max
    ferrarr's Avatar
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    Did you delete the plist preference file(s) for iTunes, like I asked in a previous post?


    Bob -

    Sent from my iPad using Mac-Forums
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  9. #24
    iTunes cannot sync to XS Max
    Rod's Avatar
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    Quote Originally Posted by IWT View Post
    @pettycash,

    The latest version of macOS High Sierra is 10.13.6 so maybe consider keeping up to date with that.

    I also run macOS High Sierra and on my iMac, the latest iTunes is 12.8.1.2

    Ian
    It's 12.9.2 in my version of Mojave


    Sent from my iPad using Mac-Forums
    I used to be conceited but now I'm perfect.

  10. #25
    iTunes cannot sync to XS Max

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    Quote Originally Posted by ferrarr View Post
    Did you delete the plist preference file(s) for iTunes, like I asked in a previous post?


    Bob -

    Sent from my iPad using Mac-Forums
    I did not change any setting in iTunes but need to check when I am back home tonight. Maybe I should update to the newest version first?

  11. #26
    iTunes cannot sync to XS Max
    ferrarr's Avatar
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    Quote Originally Posted by pettycash View Post
    Maybe I should update to the newest version first?
    That should be the first step in the process.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  12. #27
    iTunes cannot sync to XS Max
    IWT's Avatar
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    Agree with Bob.

    You should, in my view, update macOS High Sierra to 10.13.6 and iTunes to 12.8.1.2 (which is as high as you can go with High Sierra - 12.9.x is Mojave-specific).

    Ian
    Ian

  13. #28
    iTunes cannot sync to XS Max

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    I updated my iTunes and it could then detect the new phone; however, instead of starting to sync, it forced me to select to do either of the following: set up the phone as a new phone, or restore it from a previous backup (i.e., old phone). I had no choice but picked restore, not to my surprises, the new settings were gone and I had to re-do them which was cumbersome. I want to know if this is the expected and proper behaviour with iTunes which does not seem to make any sense.

  14. #29
    iTunes cannot sync to XS Max
    Rod's Avatar
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    If you haven't done it before it certainly can be a bit confusing but near the bottom of the page you see when updating/syncing/restoring you will see some options for backup location. You can backup to iCloud or the device and at the bottom you will see a check box that allows you to encrypt the backup. If you encrypt the backup all of your settings/preferences can be saved, if not just the content (downloaded apps etc) are saved.
    This like many other seemingly laborious processes are there to protect your security. In this case it prevents someone from downloading all of your personal data by performing a restore to another iPhone. When encrypted your password is required to access the backup.
    Personally I backup to iCloud and encrypt. That way I could walk into an Apple store, buy a new iPhone, restore everything to the new device via iCloud including email accounts, settings and passwords and use Find My iPhone to disable/lock or even erase my other iPhone. Great if your phone is stolen overseas for example.

    PS. A friend of mine dropped her iPhone crossing the road last year and it was run over by a small van. Needless to say it was broken beyond repair. She was in the city at the time so she replaced it same day as it was insured. She couldn't believe that all she needed was her Apple ID to restore the iPhone in the Telco store to a duplicate of her broken one. Took about an hour she told me.
    Last edited by Rod; 01-24-2019 at 01:56 AM.
    I used to be conceited but now I'm perfect.

  15. #30
    iTunes cannot sync to XS Max
    MacInWin's Avatar
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    I want to know if this is the expected and proper behaviour with iTunes which does not seem to make any sense.
    Yes, its expected and is how one should do things in the first place. As soon as you get the new iPhone, use iTunes to restore from your last backup on the old iPhone and all of the settings should come over. Some things will need adjusting, of course, as the hardware is different, but all the essential stuff will be there. It's a bit like Migration Assistant in that if you do it when FIRST asked, it transfers cleanly, but if you ignore that first opportunity then it gets ugly fast. On the iPhone side, when you first power it up, the first thing to do is to connect it to the Mac, use iTunes to restore it. If you wait until later, it gets ugly fast, as you discovered. But what you saw when you did connect was as expected and proper.
    Jake

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