Results 1 to 5 of 5
  1. #1
    Angry 7+ Black Screen Apple Logo
    iPhone 7+ verified at Apple Store twice, passing all hardware checks by a genius, refuses to move past black screen with apple logo. Started having issues one day with phone calls (network, whatsapp, facetime) being completely mute on both ends. Then extended to voice memos app, and whatsapp voice notes, saying that no microphone was recognized. Then, when attempting a factory restore, phone locked itself up on black screen with apple logo. After several days of even failing to get to restore mode, managed to get phone back to work, only stalling a backup (if i attempted to set up as new phone, it would lock itself up again), but all issues with calls and voice notes remained. Then it would work for a some hours and lock itself up again on black screen. After last checkup on apple store, where they managed to set it up as new phone after having issues getting it up, they turned it off, and when i tried to turn it back up the same day, went straight to restore mode, and hasn't gone up again. Today, an "Error -50" was displayed on itunes after restore was "successful" but iphone itself remained with black screen with apple logo. It seems to reboot itself periodically from black screen to black screen, and home button is responsive.



    If ANYBODY has any idea of what I could do to not entirely lose an apparently "perfectly functional phone", i'd appreciate it. Apple Store says that if hardware is ok, then phone is ok. Software is updated to latest available, as well as itunes on the computer.

  2. #2
    7+ Black Screen Apple Logo
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,498
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
    Rep Power
    55
    Sure doesn't sound like the hardware is OK. I would take it back to the Apple Store genius bar and politely tell them that the phone is not working right. Tell them to either replace it or fix it. Is your 7+ covered by Apple Care?

  3. #3
    7+ Black Screen Apple Logo
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    12,548
    Rep Power
    20
    iPhone 7+ verified at Apple Store twice, passing all hardware checks by a genius, refuses to move past black screen with apple logo.

    I'd sure agree with chscag and it sure doesn't sound like a very competent "apple genius" and how can it "pass all checks" if it can't even boot up properly. Gheese!!

    Sure sounds like incompetence to me and sure not genius!!!




    - Patrick
    ======

  4. #4
    Quote Originally Posted by iheartdi View Post
    iPhone 7+ verified at Apple Store twice, passing all hardware checks by a genius, refuses to move past black screen with apple logo. Started having issues one day with phone calls (network, whatsapp, facetime) being completely mute on both ends. Then extended to voice memos app, and whatsapp voice notes, saying that no microphone was recognized. Then, when attempting a factory restore, phone locked itself up on black screen with apple logo. After several days of even failing to get to restore mode, managed to get phone back to work, only stalling a backup (if i attempted to set up as new phone, it would lock itself up again), but all issues with calls and voice notes remained. Then it would work for a some hours and lock itself up again on black screen. After last checkup on apple store, where they managed to set it up as new phone after having issues getting it up, they turned it off, and when i tried to turn it back up the same day, went straight to restore mode, and hasn't gone up again. Today, an "Error -50" was displayed on itunes after restore was "successful" but iphone itself remained with black screen with apple logo. It seems to reboot itself periodically from black screen to black screen, and home button is responsive.



    If ANYBODY has any idea of what I could do to not entirely lose an apparently "perfectly functional phone", i'd appreciate it. Apple Store says that if hardware is ok, then phone is ok. Software is updated to latest available, as well as itunes on the computer.
    It's a hardware problem. It's not working. Poor customer service on Apple's part there. "Apple Not-So-Genius" Bar you can call that one if you'd like

  5. #5
    7+ Black Screen Apple Logo
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    12,548
    Rep Power
    20
    Poor customer service on Apple's part there. "Apple Not-So-Genius" Bar you can call that one if you'd like

    Definitely seems like a case of RCI to me that the apple genius is suffering from.

    A lot of it going around for some time now.

    (RCI = Rectal Cranial Inversion)




    - Patrick
    ======

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Black screen with white Apple logo
    By ashleykaryl in forum macOS - Operating System
    Replies: 4
    Last Post: 11-24-2017, 12:51 PM
  2. macbook wouldn't go past apple logo now screen is black
    By gbazmatt in forum Switcher Hangout
    Replies: 4
    Last Post: 11-18-2016, 12:42 AM
  3. Macbook Pro screen goes black after apple logo screen
    By JCross in forum Apple Notebooks
    Replies: 8
    Last Post: 10-03-2013, 08:08 PM
  4. black screen after apple logo please help
    By lackemeyer in forum Apple Notebooks
    Replies: 3
    Last Post: 06-02-2010, 09:28 PM
  5. Apple logo then black screen!
    By austinbrtndr in forum Other Hardware and Peripherals
    Replies: 0
    Last Post: 10-09-2009, 08:20 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •