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Thread: MT iCloud...

  1. #1
    MT iCloud...
    Cr00zng's Avatar
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    MT iCloud...
    I am glad that the forum is back, thanks Dennis...

    The iPhone 6s keep complaining that the iCloud storage is full:

    icloud_mail.jpg

    Pretty much all of it is mail and after getting permission from my better half, all of her emails deleted from her iPhone and the iCloud couple of days ego. Currently, her iCloud shows this:

    icloud_mail2.jpg

    The iCloud storage barely changed; currently, only the Reminders and Notes apps use the iCloud. Is there a "grace period" in the iCloud, before Apple actually deletes the deleted emails?

    Yes, I did MT the "Trash" and the "Deleted Folder" as well. For that matter, as of today the iCloud via the web broser shows only the six emails she has received today.

    TIA...

    The 6s is using 26 GB of the 64 GB storage available, running iOS 13.3.1.

  2. #2
    MT iCloud...
    ferrarr's Avatar
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    When you sign in to iCloud.com, what does it show there when you select Account Settings? You may have archived emails using up storage?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  3. #3
    MT iCloud...
    Cr00zng's Avatar
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    Thanks...

    This is what the iCloud shows:

    icloud_web.jpg

    Looking at the emails via the browser shows:

    icloud_web.jpg

    Other than the "Inbox" having 12 emails from yesterday and today, there's no emails in the other folders, including the "Archive". Yet, on top of the page, it states that "Your iCloud storage is almost full...".

    Shouldn't deleting emails be instantaneous, moved to "Trash" and if it's emptied the storage should be freed up?

    TIA...

  4. #4
    MT iCloud...
    chscag's Avatar
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    I agree with Bob above, it seems somehow there's email that's either archived to the cloud or email with large attachments.

  5. #5
    MT iCloud...
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    Did you look in the Trash mailbox?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  6. #6
    MT iCloud...
    Cr00zng's Avatar
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    Thanks guys/gals...

    Yes, I did in all of these folders:

    icloud email.jpg

    Other than the "Inbox" with its dozen or so emails without attachment, there are no emails in any of the folders, including the "Folders" folder...

    The iCloud storage shows, that it is "Mail", but there isn't any. That's what confuses me; what iCloud is talking about, I cannot see neither on the iPhone, nor in the browser.

    Since this is a iPhone 6s, is it possible that early on someone made a iCloud backup and it sitting there as well? If it is possible, how can I delete the backup from the iCloud?

    I know that I do not backup anything to the iCloud.

    TIA...

  7. #7
    MT iCloud...
    ferrarr's Avatar
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    Since this is a iPhone 6s, is it possible that early on someone made a iCloud backup and it sitting there as well? If it is possible, how can I delete the backup from the iCloud?
    It would be identified as a "Backup", if it was a backup.

    Have you used a computer to log in to iCloud.com?

    Have you tried your wife's email Trash folder and Archive folder as well?

    Have you clicked on Manage Storage (in Post #1) also?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  8. #8
    MT iCloud...
    Cr00zng's Avatar
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    Yes, I did use the computer to login to iCloud via the browser a number of times.

    And yes, I did MT all of the folders, except the "Inbox" that holds about a dozen of emails without attachment.

    Managing the storage is only available via this interface, via the browser:

    icloud settings.jpg

    The only items that use storage is the Mail, Contacts and Calendar, the latter one cannot be deleted at least via the browser.

    I don't see backup anywhere.

    It's so frustrating not being able to find how to clear out data from the account. If it's my data, actually my wife's, and reaching the limit, why isn't there a simple link to delete the data whatever it might be? Is that too hard to do?

    Now, I am really glad that I don't use iCloud at all with own iPhone.

  9. #9
    MT iCloud...
    Cr00zng's Avatar
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    Managing the iCloud storage on the iPhone shows this:

    icloudstorage.jpg

    Doing the same on the MacBook Pro (macOS Catalina v. 10.15.3):

    icloudstorageMacOS.jpg

    Opening the Mail shows about a dozen of emails without attachments in the Inbox, nothing in the Archive, Deleted Items, Junk, Sent, or Trash folders.

    In the Mail app, under the "Mailbox/Erase Deleted Items" clicked on "In All accounts", that presumably did what it is suppose to after the warning selecting "Erase".

    The junk folder received the same treatment, under the "Mailbox/Erase Junk Mail" clicked on "Erase" in the warning.

    The same iCloud email account is also added to Outlook 2013 (Windows 10, 64-bits OS), that shows the same folders as the Mail app in macOS. The Inbox has about a dozen emails and nothing in the other folders.

    I am not certain what else can be done to resolve this annoyance?

    Since there's really not much being replicated to the iCloud from the iPhone and/or MacBook Pro, the 44.64 MB storage available may be sufficient for an extended time period.

    Still, sooner or later there will be some issues with iCloud storage being full and would love to resolve it.

    But how?

  10. #10
    MT iCloud...
    ferrarr's Avatar
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    If you both share an Apple ID (or iCloud ID), then you are both sharing the iCloud storage as well, even if you have multiple email addresses. If you have separate Apple IDs, then you have separate iCloud storage.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  11. #11
    MT iCloud...
    MacInWin's Avatar
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    Sorry if I missed it, but using a browser on a computer (Mac or PC, doesn't matter), when you logged into her iCloud account did you look at Mail to see if there were any messages stored there? I know you said there were about a dozen on her iPhone, but I'm asking about the webmail interface at iCloud. Again, sorry if I missed that in the thread.
    Jake

  12. #12
    MT iCloud...
    Cr00zng's Avatar
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    Thanks everyone...

    We do not share Apple IDs, both of us have individual IDs. Maybe we should, my account have 4.5 GB free, but probably the free storage cannot be shared. I really don't need the iCloud, other than for the Apple card.

    I've just looked again via the browser on the computer. The Inbox has 11 emails with no attachment and no other folders have any email in them. The 6s iPhone no longer has iCloud email, the Mail app had been turned off in the "Manage iCloud Storage" couple of days ego. The MacBook Mail app shows the same 11 emails in the Inbox and no other emails in the Sent, Trash, etc., folders.

    Speaking of the Mail app on the Mac...

    It does receive email with no issues, but sending is rejected by the server. Is that because the free storage nearly exhausted, or the SMTP had not been set up correctly? She has never used the Mail app on the Mac, I've started to use it with her account, hoping to find all of that emails. Unfortunately, it didn't help.

    Her iCloud email is accessed on a Windows 10 PC via Outlook 2013. Since we are having this issue with iCloud, she cleaned out all of the folders. Outlook currently shows the same eleven email in the Inbox, the other folders are MT.

    There' one folder in the iCloud, named Shortcuts:

    icloud_web_sc.jpg

    This folder is MT.

    I really don't know what else could be done to delete the phantom emails from her account. I am still not at the point to blame iCloud for this, but it's getting pretty darn close to that....

    TIA...

  13. #13
    MT iCloud...
    MacInWin's Avatar
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    Call or chat with Apple support.
    Jake

  14. #14
    MT iCloud...
    Cr00zng's Avatar
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    I was afraid, that you'd say that, but it's probably inevitable.

    I really didn't feel like doing that, don't even know the number to call, or where to chat, at least not yet...

  15. #15
    MT iCloud...
    MacInWin's Avatar
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    Just go to Apple.com, click on Support on the top bar, follow the leads to get to the phone/chat areas. They are very good at it.
    Jake

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