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  1. #1
    "Cannot Get Mail" On My iPhone!

    Member Since
    Jun 05, 2012
    Location
    Orange, CA
    Posts
    63
    Your Mac's Specs
    iMac Late 2015,3.2GHz IC i5,8GB,iPhone 6s,Apl Watch Series 5
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    "Cannot Get Mail" On My iPhone!
    When I try to upload new mail I get "Account Error:Road Runner. Details...the link shows this dialogue box. Attachment 30929
    My iMac Mail is getting updated but not my iPhone. My mail settings show my correct address. What is up?

  2. #2
    "Cannot Get Mail" On My iPhone!
    badshoehabit's Avatar
    Member Since
    Aug 02, 2011
    Location
    Tyneside, UK
    Posts
    1,647
    Your Mac's Specs
    MBP Retina mid 2015 15.4" 16GB 2.5 GHz OS Catalina; iPhone 7 128gb; iPad Mini 2, 32gb
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    10
    No attachment showing.

    Check your icloud sharing settings on both devices. Depending on what mail provider you use, sometimes dleeting and reinstalling the app will kick start synchronisation.
    Screenshot 2020-01-05 at 18.26.03.png
    Sue

    If the shoe fits, buy it in every colour.

  3. #3
    "Cannot Get Mail" On My iPhone!
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
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    MA
    Posts
    12,315
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    24
    That attachment which didn't come through will be useful to know what the problem is.

    If you've matched your RoadRunner settings between the phone and your Mac, it should just work the same.

    Be sure you are using IMAP across all of your devices.
    --
    Regards
    ...Ashwin


  4. #4
    "Cannot Get Mail" On My iPhone!

    Member Since
    Jun 05, 2012
    Location
    Orange, CA
    Posts
    63
    Your Mac's Specs
    iMac Late 2015,3.2GHz IC i5,8GB,iPhone 6s,Apl Watch Series 5
    Rep Power
    8
    Hereís the image. Iím regrettably on the roadrunner pop server.
    Attached Images Attached Images

  5. #5
    "Cannot Get Mail" On My iPhone!
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,481
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
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    55
    Make sure the settings for Mail on your iPhone match that which you have on your iMac. There's nothing wrong with using POP mail on your phone as long as the server settings on your phone are the same as your iMac. The error message you attached seem to indicate an incorrect setting in your mail app on the phone.

  6. #6
    "Cannot Get Mail" On My iPhone!

    Member Since
    Jun 05, 2012
    Location
    Orange, CA
    Posts
    63
    Your Mac's Specs
    iMac Late 2015,3.2GHz IC i5,8GB,iPhone 6s,Apl Watch Series 5
    Rep Power
    8
    They are the same. I run a test by sending an email from my iMac to my iPhone and I get bupkis on my iPhone. It reads "Checking for Mail..." at the bottom and hangs for several minutes and then reads "There was a problem..." etc. and a "Details" link which then gives me the above dialogue balloon. When I send from my iPhone I get this balloon.
    Attached Images Attached Images
    Last edited by ekkojelly7; 01-13-2020 at 04:58 PM.

  7. #7
    "Cannot Get Mail" On My iPhone!
    lclev's Avatar
    Member Since
    Jul 24, 2013
    Location
    Ohio (USA)
    Posts
    4,132
    Your Mac's Specs
    2017 13" MBPro, 2010 MacPro, iPhone Xs Max
    Rep Power
    12
    Your error messages indicate either SSL is set wrong, the Port number is wrong, or the server name is incorrect. Also the server name for mobile might be different for your iPhone versus the iMac - although I have no idea why.

    Just an idea - Go to Settings -> Passwords and Accounts -> tap on the name of the account -> tap on the account email address -> tap on advanced.

    From what I am finding for POP settings the incoming server does NOT use SSL the server port is either 110 or 995
    Outgoing settings for SMTP - no sign in needed, secure server unchecked, and ports are either 25 or 587.

    I do not use Road Runner so I can not be certain what settings advanced will show you. Also everything I read suggest using IMAP over POP3 for your email settings.

    Here is a link that might help: iPhone - Road Runner mail setup | Email settings

    Sometimes you have to play with settings, remove and reset up and just tinker with ideas to get everyone playing nice.

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

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