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  1. #1
    iphone 5s is locked out

    Member Since
    Sep 19, 2012
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    iphone 5s is locked out
    l have restored it using my itunes, so its updated and l lost all that was in it , but it still requires me to use the icloud email and pw which l have zero details of. can anything it be done to access my old iphone so it is useable?

  2. #2
    iphone 5s is locked out
    chscag's Avatar
    Member Since
    Jan 23, 2008
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    Do you have an Apple ID and password? That's what it's asking for.

  3. #3
    iphone 5s is locked out
    Raz0rEdge's Avatar
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    When you restore, you get back whatever backup you are restoring, you don't lose it all. That would be a factory reset. And whatever iCloud information you had on there before is what was restored, so you should definitely have access to it.

    You at least should know what your Apple ID email is, then go to icloud.apple.com and reset your password. Once you do that, you can log back in on your phone.
    --
    Regards
    ...Ashwin


  4. #4
    iphone 5s is locked out

    Member Since
    Sep 19, 2012
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    HONGKONG
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    Your Mac's Specs
    2013 ,15" MBPR, 2.3GHZ i7, 8GB DDR3, 250GB SSD, Sierra 10.12.2
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    Quote Originally Posted by Raz0rEdge View Post
    When you restore, you get back whatever backup you are restoring, you don't lose it all. That would be a factory reset. And whatever iCloud information you had on there before is what was restored, so you should definitely have access to it.

    You at least should know what your Apple ID email is, then go to icloud.apple.com and reset your password. Once you do that, you can log back in on your phone.
    When started post, l had connected it to my mbpr's itunes, and l got given two choices to restore or "Set up as new iPhone",l remembered choosing restore first, but that didnt give me access to the phone, so think chose "Set up as new iPhone" where l'd lose everything and start afresh. this had to be done, as l no longer have access to the email or remember the security answers. sounds so suspicious l know. l do have the receipt though. is there any way l can get back into my iphone 5s without having to take it to Apple store?Screen Shot 2019-09-30 at 00.16.38.png

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