Please visit the new Mac-Forums Facebook page:
Join Us @ Mac-Forums Facebook Page



Page 1 of 2 12 LastLast
Results 1 to 15 of 24
  1. #1
    Mail Delete Not Syncing
    I don't know if this is the right forum, but please redirect me if not.

    When I delete an email or move an email to a folder on my Mac (apple mail), it doesn't reflect on my iPhone.
    On the other hand, if I delete an email or move an email to a folder on my iphone it DOES reflect on my Mac.

    This is new behavior. It's worked correctly for years up until now.

    The imap settings are correct and have not been changed.
    Both devices have the latest OS's.

    I messaged through the apple site and they put me on the phone with someone from India whom I couldn't understand. He did say that the process to fix the problem would take over 45 minutes. However, since I couldn't understand much of what he was saying, I declined to go through it with him.

    Is there any help any of you can give me on this.

  2. #2
    Mail Delete Not Syncing
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,484
    Your Mac's Specs
    2015 MacBook Pro Retina 13" macOSX 10.15.1
    Rep Power
    14
    Okay, question one; are you logged in on iCloud on all your devices and is Mail ticked in iCloud Preferences on all devices?
    Second, has anything changed recently? eg.
    Operating System updates/upgrades.
    ISP's
    Email account providers or network providers.
    Or any performance problems on either device.
    I have adopted a saying from a friend of mine who once told me, "If something has changed then something has changed."
    I used to be conceited but now I'm perfect.

  3. #3
    Mail Delete Not Syncing
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,952
    Your Mac's Specs
    L2014 Mac mini macOS 15, iPhone 8+ iOS 13, 12.9" iPad Pro 1 iPadOS 13,  Pencil 1
    Rep Power
    14
    You stated you are using Apple Mail on your Mac, are you also using the same Apple Mail apps on your devices?


    Sent from my iPad using Mac-Forums
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  4. #4
    Nothing changed between the time it worked and the time it stopped working.
    iCloud was not ticked on the iphone, but it never has been. That doesn't seem to have any bearing on this.
    I ticked it this morning and it hasn't cured the problem.

    I use apple mail on all my Macs.
    Hotmail is my service.

  5. #5
    Mail Delete Not Syncing
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,047
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Rep Power
    53
    Hotmail is my service.
    I can't speak for Hotmail since it has been years that I used the service. However, with gmail, as long as I'm using IMAP mail syncs properly both ways - Mac to iPhone, iPad and vice-versa. But, if I use my PoP account, syncing is no longer available. In other words, I have to deal with mail over again on all my devices.

    I'm not sure if Hotmail even allows a PoP account (many providers no longer use PoP) but you might want to go over all your settings for Hotmail. Do that both in Apple Mail and also from the Hotmail web site.

    Lastly, try restarting your iPhone. Not resetting it, but just shut it down and then restart it sort of the same way you would reboot your Mac.

  6. #6
    IMAP selected on both devices. Has been for 2 - 3 years. This problem occurred spontaneously.
    Have also rebooted.

  7. #7
    Mail Delete Not Syncing
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    6,052
    Your Mac's Specs
    iMac 5K Retina 27", August 2019, 3.6GHz Intel Core i9, Memory 32GB, 2TB SSD, macOS Mojave 10.14.6
    Rep Power
    20
    About the only thing that has not been suggested yet, I think, is to log out of iCloud on both the iPhone and the Mac and then sign in again on both.

    As the fault occurred spontaneously, this suggests a sync problem and as the syncing is via iCloud, that might sort it.

    Good luck.

    Ian
    Ian

  8. #8
    Mail Delete Not Syncing
    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    12,432
    Rep Power
    20
    IMAP selected on both devices. Has been for 2 - 3 years. This problem occurred spontaneously.
    Have also rebooted.

    It could be possible that the problem is/was due to iCloud itself as it seems to have been a bit troublesome lately looking at its offline/problem chart:
    iCloud live status and problems | Downdetector

    Screen Shot 2019-09-20 at 3.19.49 PM.png




    - Patrick
    ======

  9. #9
    Mail Delete Not Syncing
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    6,952
    Your Mac's Specs
    L2014 Mac mini macOS 15, iPhone 8+ iOS 13, 12.9" iPad Pro 1 iPadOS 13,  Pencil 1
    Rep Power
    14
    Also, Hotmail does not work through iCloud. But it will work with Mail. I can't update my iPad to the new iPadOS yet, so I can't check if there is an issue.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  10. #10
    Mail Delete Not Syncing
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,484
    Your Mac's Specs
    2015 MacBook Pro Retina 13" macOSX 10.15.1
    Rep Power
    14
    Here is an article I found while doing some searching on this problem. It's a bit wordy and much more info on some things than may be necessary but I found a couple of gems I had forgotten and you may too. How to Sync Emails in Multiple Apple Devices? - Software Tested


    Sent from my iPad using Mac-Forums
    I used to be conceited but now I'm perfect.

  11. #11
    I posted this last evening, but for some reason it didn't take...

    I've determined that this isn't a syncing problem between devices. It's a syncing problem between Hotmail and this one device.
    I went to outlook.com (=hotmail) and observed behavior between the website and my computer.
    When I delete a message from my computer, the same doesn't happen at the web site.
    When I delete a message on the website, it DOES happen on the computer.

    My iphone and my other Mac work as they should with the web site.

    Hope that helps narrow things down a bit.

  12. #12
    Mail Delete Not Syncing
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    6,052
    Your Mac's Specs
    iMac 5K Retina 27", August 2019, 3.6GHz Intel Core i9, Memory 32GB, 2TB SSD, macOS Mojave 10.14.6
    Rep Power
    20
    Thank you for the feedback.

    Bob should take some credit because he made oblique reference to this in post 9 when he said that Hotmail doesn’t sync via iCloud.

    Ian
    Ian

  13. #13
    Still trying to determine why hotmail has trouble syncing only with this one computer.
    I think this says the issue is with the apple mail in the computer, but what?

    I've checked all the settings.
    No settings were changed before the issue presented itself.

    This is a new (2019) MacBook Pro that I've had for a couple weeks.
    The old one works fine.

  14. #14
    Mail Delete Not Syncing
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,047
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Rep Power
    53
    This is a new (2019) MacBook Pro that I've had for a couple weeks.
    The old one works fine.
    This is new information.

    If the old MacBook Pro and Hotmail worked well but the new one doesn't, it seems to me that the problem is between the way your new MacBook Pro is setup for mail and the way the old one was. Go over all your settings in Apple Mail to make sure that everything is correct and reflects what you had before with the old Mac.

  15. #15
    I've done all that, more than once. The fact is that even the new MacBook worked fine for 2 weeks before it presented this issue. I've never changed any of the email settings.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 3
    Last Post: 10-19-2015, 07:36 PM
  2. Delete 1 Mail email says it will delete 1036?
    By toolpro in forum macOS - Apps and Games
    Replies: 2
    Last Post: 02-04-2015, 09:47 AM
  3. How do i force delete, i cannot delete mail from my inbox
    By axemac in forum Switcher Hangout
    Replies: 0
    Last Post: 11-15-2012, 08:59 PM
  4. Replies: 2
    Last Post: 02-14-2012, 11:12 PM
  5. Syncing Yahoo! Mail to Mail Program
    By ekim1406 in forum macOS - Apps and Games
    Replies: 4
    Last Post: 07-27-2007, 05:23 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •