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  1. #1
    App Store refunds

    Member Since
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    App Store refunds
    I recently made a purchase of an app option using an iPhone (it was an iPhone app) and found that it would not work on my vehicle's info system as described in the app advertisement. It had only been a week so I requested a refund using the Apple email receipt as I thought I was supposed to do. The request for a refund was denied immediately with a reference to the Terms and Conditions. I followed the link and checked to see why the refund was denied, but am puzzled.

    First I should say that the amount involved ($13.99) is not enough for me to be really upset at the refund refusal, but it did leave me wondering. Looking at the Terms and Conditions specified indicated that a refund request would be denied as follows:

    Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim.

    I bought the option as an in-app purchase a week ago, so there was no fraud. This was my first refund request (I did not even know you could request a refund from the App Store until I saw the procedure online) so I have no history of refund abuse and I do not see how I was using any "manipulative behavior". This left me puzzled. The denial was immediate, within perhaps 1/2 second, and hence was automated and not the result of someone looking something up in records. As I said I made the purchase on an iPhone but did the refund request using my computer and the email link from Apple.

    I guess my real question is whether or not Apple actually allows refunds for purchases and, if so, what possible reason there could be for an immediate automated denial of a refund request. The $13.99 is not the issue and I suppose I can ask the vendor for the refund since the product does not work as advertised, but I am curious as to what might be going on here. I would ask Apple directly if I knew how to do that, but I have no experience returning purchases to the App Store.

  2. #2
    App Store refunds
    chscag's Avatar
    Member Since
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    You need to contact Apple Customer Support. The Mac App Store replies are robotic.

    How to contact Apple

  3. #3
    App Store refunds

    Member Since
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    Quote Originally Posted by chscag View Post
    You need to contact Apple Customer Support. The Mac App Store replies are robotic.

    How to contact Apple
    Thanks for the link. I did not know where to call Apple concerning App Store purchases and I did not think it was the same number as Apple Care.

  4. #4
    App Store refunds
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
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    Is this the process you followed? Request a refund for an App Store or iTunes Store purchase - Apple Support

    The issue may be that it was an in-app purchase, hence not in the Apple Store itself. As suggested, contact Apple.
    Jake

  5. #5
    App Store refunds

    Member Since
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    Quote Originally Posted by MacInWin View Post
    The issue may be that it was an in-app purchase, hence not in the Apple Store itself. As suggested, contact Apple.
    Calling took care of the issue. Thanks for the suggestion.

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