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  1. #1
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    Ratsima's Avatar
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    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    My iPhone has a debit card that has been stuck waiting for verification for a long time now. After I enter the CVV code and agree to the bank's Terms and Conditions I get a message saying "Invalid Card". I contacted the bank. They said that the card was "deactivated" last December, even though I have a secure message from them saying they activated it on January 31st of this year. (I've never actually tried to use the card.)

    I checked on iCloud.com and found the card as a payment option for my Apple Watch. It's mentioned for no other device. I deleted it from the Apple Watch, but that didn't remove it from the Wallet on my iPhone.

    So, how do I get this card out of my Wallet?

    When I'm told that the card is invalid, my only choices are to "Add a Card Later" or "Try Again". There seems to be no way to just remove the card.

    Any ideas?

  2. #2
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    IWT's Avatar
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    Mike,

    Open Wallet > Click on Card > Top right, above the card is a tiny black circle with three dots > Click on that > Scroll to the very bottom > last item "Remove This Card".

    Give it a shot and please post back.

    Ian
    Ian

  3. #3
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    Ratsima's Avatar
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    This is all I see. I donít see anywhere to cancel adding the card. When it fails the only choices are Try Again and Add A Card Later. Neither choice gets rid of the invalid card.


    2FD82D9D-6097-47A8-9085-7DE695DE503C.jpeg

    A6C442AC-E96D-44D3-9D69-8E994E85C2B5.jpeg

  4. #4
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    IWT's Avatar
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    Hi Mike

    Very disappointed and sorry that your Wallet doesn't appear to have the facilities I mentioned. I'm on iOS 12.4, but it's been this way for a while, I think.

    Just in case you think I was making this up - I know you wouldn't, but here are my screenshots:

    S1.jpg

    S2.jpg

    Ian
    Ian

  5. #5
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    Ratsima's Avatar
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    The difference is that you’re removing a card that has already been added. I’m trying to remove a card that is in the process of being added. There seems to be no way. I guess it will be stuck there for ever. I can’t finalize adding it and I can’t remove it.

  6. #6
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    IWT's Avatar
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    Got you. Yes, I can see the difference. Well, I tried

    Good luck.

    Ian
    Ian

  7. #7
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    Ratsima's Avatar
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    Thanks Ian.

  8. #8
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
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    If you press "Try again", you can go all the way back, then cancel out.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  9. #9
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    lclev's Avatar
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    I have the same issue with my bank debit card. It is still stuck in verification but when I do what Ian suggested - tap the little black circle with the three white dots - I can delete the card. After that I can re-add it and try again. But since my bank requires a phone call and it never seems to get it right, I don't use it.

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  10. #10
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    Ratsima's Avatar
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    Quote Originally Posted by ferrarr View Post
    If you press "Try again", you can go all the way back, then cancel out.
    That just puts me in an endless loop. I never get an option to cancel.

    Quote Originally Posted by lclev View Post
    I have the same issue with my bank debit card. It is still stuck in verification but when I do what Ian suggested - tap the little black circle with the three white dots - I can delete the card. After that I can re-add it and try again. But since my bank requires a phone call and it never seems to get it right, I don't use it.

    Lisa
    As I posted above with a screenshot, there is no little black circle with three dots on either of the two screens that I see. Have a look at the screenshots.

  11. #11
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    chscag's Avatar
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    As I posted above with a screenshot, there is no little black circle with three dots on either of the two screens that I see. Have a look at the screenshots.
    I wonder if a reset of your iPhone would get rid of the "hanging" credit card? It would be a drastic way of removing it and cause lots of work for you to restore data and apps. Something to think about.

  12. #12
    Wallet - How To Get Rid Of A Card Stuck Waiting For Wallet Verification?
    Ratsima's Avatar
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    Quote Originally Posted by chscag View Post
    I wonder if a reset of your iPhone would get rid of the "hanging" credit card? It would be a drastic way of removing it and cause lots of work for you to restore data and apps. Something to think about.
    No. This card has been hanging since January. I did a full reset of the phone just a few months ago because of a different problem. The hanging card persisted right through the reset.

    The only reason I rediscovered the hanging card was because I was looking at the Wallet in anticipation of the Apple credit card. I was surprised to see it there because I had given up on adding it a long time ago. It only shows up if you press the + symbol to add a card. It does not appear on the Wallet home screen.
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