Please visit the new Mac-Forums Facebook page:
Join Us @ Mac-Forums Facebook Page



Results 1 to 9 of 9
  1. #1
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
    Posts
    1,588
    Your Mac's Specs
    iMac: 27”, 3.4 GHz, 16Gb RAM. iPad2, iPad mini4, iPhone5s
    Rep Power
    14
    I thought Mail was "just supposed to work"?
    So my wife managed to get mer Gmail account to work just fine on her new iPad, but trying the same process (Add Account) for her main AOL email she jsut getts that the "Recipient was rejected by the server because it does not allow relaying". The standard searching talk of 'Authentication' with no clue as to what exactly this means. As far as I can see the account settings on th iad all match those that have been suggested via google.

    So, can anyone provide a non-technical answer as to to how she can get this to work. No abbreviations or assumptions of prior knowledge of the internals of email please. Thank you.
    Experience teaches you to recognise a mistake when you make it again.

  2. #2
    I thought Mail was "just supposed to work"?
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    27,044
    Your Mac's Specs
    2018 MacBook Air / Core i5 @ 1.6GHz, 16GB, 512GB SSD
    Rep Power
    38
    Have a look at this thread:

    https://discussions.apple.com/thread...art=0&tstart=0

    Specifically, user "dannopelli's" reply. Just based on what I'm seeing, this is an issue with the configuration of the outgoing (SMTP) mail server setting.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  3. #3
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
    Posts
    1,588
    Your Mac's Specs
    iMac: 27”, 3.4 GHz, 16Gb RAM. iPad2, iPad mini4, iPhone5s
    Rep Power
    14
    Hi cwa107. I had already noted this. Our set up is exactly as stated and we have tried switching wifi off then on again but still no luck. It won't be any use asking aol because they are (a) not our ISP and (b) they are all in India and are useless. Mind you it can't be just AOL as I have the same problem with Hotmail. I should add that we are only using wifi, if that makes any difference.
    Experience teaches you to recognise a mistake when you make it again.

  4. #4
    I thought Mail was "just supposed to work"?
    Slydude's Avatar
    Member Since
    Nov 16, 2009
    Location
    North Louisiana, USA
    Posts
    14,583
    Your Mac's Specs
    2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone XS, 2015 iMac 16 GB 10.14.4 beta
    Rep Power
    25
    I am a little late to this thread so you may have already tried Apple iPad Tablet: Hotmail on iPad. If it works a similar procedure may fork for AOL.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  5. #5
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
    Posts
    1,588
    Your Mac's Specs
    iMac: 27”, 3.4 GHz, 16Gb RAM. iPad2, iPad mini4, iPhone5s
    Rep Power
    14
    Slydude. Hi - no not tried yet but will as soon as am able. Regards..
    Experience teaches you to recognise a mistake when you make it again.

  6. #6
    I thought Mail was "just supposed to work"?
    Doug b's Avatar
    Member Since
    Jun 22, 2008
    Location
    Forest Hills, NYC
    Posts
    3,343
    Your Mac's Specs
    15-inch Early 2008; Processor 2.4 GHz Intel Core 2 Duo; Memory 4 GB 667 MHz DDR2 SDRAM; 10.7.5
    Rep Power
    17
    Honestly, if this is just for the iPad, the easiest work around is to forward your AOL and Hotmail mail to your Gmail account and just create a new folder for these so they're separated accordingly.

    Otherwise, you may try to set up Hotmail via Exchange, as that usually works when all else fails. Perhaps that would work with AOL too.

    Doug

  7. #7
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
    Posts
    1,588
    Your Mac's Specs
    iMac: 27”, 3.4 GHz, 16Gb RAM. iPad2, iPad mini4, iPhone5s
    Rep Power
    14
    Our Gmail and AOL accounts are used for my wifes two jobs, it woud complicate things to have them linked. However, I've just sorted the problem for any other readers who may have this problem. For AOL I turned off the primary server (smpt.aol.com), turned on the next smpt server and changed the user name from xxxx@aol.com to just xxxx. The primary one cannot be amended so that's why you have to set up the second one.

    Even though I was in IT for 25 years, I've no idea what SMPT, SSL, Authentication, Server Port or any other email terminology means - it might as well be in Klingon, but at least I now have AOL, gmail and hotmail working and can switch between them. Just need to get my Yahoo email (needed for certain yahoo groups) and my second hotmail account (for internet forums/potential spam) and the jobs done. So anytime soon I'll be a happy bunny. Thanks to those who pointed me in the right direction to find the answers.
    Experience teaches you to recognise a mistake when you make it again.

  8. #8
    I thought Mail was "just supposed to work"?
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    27,044
    Your Mac's Specs
    2018 MacBook Air / Core i5 @ 1.6GHz, 16GB, 512GB SSD
    Rep Power
    38
    Quote Originally Posted by Sawday View Post
    Our Gmail and AOL accounts are used for my wifes two jobs, it woud complicate things to have them linked. However, I've just sorted the problem for any other readers who may have this problem. For AOL I turned off the primary server (smpt.aol.com), turned on the next smpt server and changed the user name from xxxx@aol.com to just xxxx. The primary one cannot be amended so that's why you have to set up the second one.

    Even though I was in IT for 25 years, I've no idea what SMPT, SSL, Authentication, Server Port or any other email terminology means - it might as well be in Klingon, but at least I now have AOL, gmail and hotmail working and can switch between them. Just need to get my Yahoo email (needed for certain yahoo groups) and my second hotmail account (for internet forums/potential spam) and the jobs done. So anytime soon I'll be a happy bunny. Thanks to those who pointed me in the right direction to find the answers.
    Thanks for sharing your solution.

    SMTP is the protocol used for outgoing mail from the client. SSL authentication simply means that the username/password are encrypted. Ports are just the particular port number that a given protocol communicates over. For example, SMTP typically uses port 25 - you sometimes need to change the port to match what the provider uses. POP3 (Post Office Protocol) is for incoming mail. IMAP, essentially supersedes POP3 and has additional features, such as read/unread and delete status synchronization across devices.

    Understanding the terminology is important, because once you do, you'll be more effective at troubleshooting issues like this. For email, the most important are SMTP, POP3 and IMAP. Once you know what all three are, the rest is pretty easy to understand.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  9. #9
    I thought Mail was "just supposed to work"?
    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
    Posts
    1,588
    Your Mac's Specs
    iMac: 27”, 3.4 GHz, 16Gb RAM. iPad2, iPad mini4, iPhone5s
    Rep Power
    14
    Many thanks.
    Experience teaches you to recognise a mistake when you make it again.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Need help getting "Mail" on Mac Mini to work!
    By brock_landers in forum macOS - Operating System
    Replies: 3
    Last Post: 05-30-2012, 10:03 PM
  2. I thought I was supposed to have a "Line Out" audio output option on my MBP
    By VegasGeorge in forum Music, Audio, and Podcasting
    Replies: 2
    Last Post: 11-22-2009, 12:48 AM
  3. Replies: 12
    Last Post: 02-07-2007, 04:44 PM
  4. Sort Mail.app inbox by "Today", "This Week" etc like Entourage?
    By edokid in forum macOS - Apps and Games
    Replies: 2
    Last Post: 01-27-2006, 10:59 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •