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  1. #1
    support.apple.com: Too many redirects says Safari
    Ratsima's Avatar
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    support.apple.com: Too many redirects says Safari
    If I search in Google and come up with a link to an Apple Support page I often can't open the page:

    The error message in Safari:

    Safari Can't Open the Page

    Too many redirects occurred trying to open
    Code:
    https://support.apple.com/en-th/guide/calendar/use-different-time-zones-icl1035/mac
    This might occur if you open a page that is redirected to open another page which then is redirected to open the original page.
    But, if I copy the URL into Firefox it works fine. Chrome fails with the same "too many redirects" error.

    If I use a US based proxy or VPN, the page opens just fine in Safari.

    Note: I used the code tag so the forum would display the full URL. Otherwise it truncates it.

  2. #2
    support.apple.com: Too many redirects says Safari
    pm-r's Avatar
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    I guess you've read these articles...???

    If Safari can't open the page because too many redirects occurred
    If Safari can'''t open the page because too many redirects occurred - Apple Support

    and:
    How to resolve the too many redirects error on Safari?
    How to resolve the too many redirects error on Safari? – Support

    If and when I get that error, like you, I just try using another browser.

    I never really found the "fixes and solutions" to fix the problem.



    - Patrick
    ======

  3. #3
    support.apple.com: Too many redirects says Safari
    Ratsima's Avatar
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    Yes, I've done both of those things. The problem persists.

    I believe the problem is caused by Apple inserting the "en-th" into the URL.

    But, don't you think it's odd that Apple Support would generate a URL that it's own browser can't open?

  4. #4
    support.apple.com: Too many redirects says Safari
    pm-r's Avatar
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    FWIW: the extended URL from your post above works in all my browsers.


    - Patrick
    ======

  5. #5
    support.apple.com: Too many redirects says Safari
    Ratsima's Avatar
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    Quote Originally Posted by pm-r View Post
    FWIW: the extended URL from your post above works in all my browsers.
    Is the URL you end up at the same as the URL I posted?

    If I use a proxy I end up with a different URL:

    Code:
    https://support.apple.com/en-ca/guide/calendar/icl1035/mac

  6. #6
    support.apple.com: Too many redirects says Safari
    pm-r's Avatar
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    All the URLs you posted take me to the same site regardless of whether I cick or copt/paste them, I end up at:
    Use different time zones in Calendar on Mac

    All the same with either:
    Use different time zones in Calendar on Mac - Apple Support
    Use different time zones in Calendar on Mac - Apple Support
    Use different time zones in Calendar on Mac - Apple Support


    - Patrick
    ======

  7. #7
    support.apple.com: Too many redirects says Safari
    Ratsima's Avatar
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    You've got two different URLs there:

    The first and third are:

    Code:
    https://support.apple.com/en-ca/guide/calendar/icl1035/mac
    The second is:

    Code:
    https://support.apple.com/en-th/guide/calendar/use-different-time-zones-icl1035/mac
    The title of the web page is the same even though the URLs are different.

  8. #8
    support.apple.com: Too many redirects says Safari
    Rod's Avatar
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    Yes I concur, the extended URL in your first post works in Vivaldi, Safari, Firefox and Chrome.
    Taking me direct (and quickly) to Use different time zones in Calendar on Mac - Apple Support
    As you know I'm using ExpressVPN in Bali Indonesia with MBP running Mojave.
    I used to be conceited but now I'm perfect.

  9. #9
    support.apple.com: Too many redirects says Safari
    Ratsima's Avatar
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    Still haven't figured out how to fix thisi:

    Code:
    Too many redirects occurred trying to open 
    https://support.apple.com/en-th/guide/mail/if-junk-mail-filters-arent-working-mlhlp1145/mac. 
    This might occur if you open a page that is redirected to open another page which 
    then is redirected to open the original page."
    That URL fails in Chrome, Firefox and Safari. But, if I turn on a proxy or VPN it works fine. Why? Because turning on a proxy or VPN has the effect of removing the "en-th" from the URL:

    Code:
    https://support.apple.com/guide/mail/if-junk-mail-filters-arent-working-mlhlp1145/mac
    That's why those of you who are using a VPN or who live in a place where the "en-th" isn't added to the URL can load the page without difficulty.

    Aside: I also often have to use a proxy or VPN to get this forum to load. Without that, the forum just hangs. As soon as I turn on a proxy/VPN it loads right away.

  10. #10
    support.apple.com: Too many redirects says Safari
    Ratsima's Avatar
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    I realize I'm talking to myself here, but sometimes that's the only person I have to talk to:

    If I search Google for "Apple junk mail" one of the results returned has this amazing URL:

    Code:
    https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=10&cad=rja&
    uact=8&ved=2ahUKEwiXy_qC1szlAhUgUI8KHR65DA8QFjAJegQIABAB&
    url=https%3A%2F%2Fsupport.apple.com%2Fguide%2Ficloud%2Fmanage-junk-mail-
    mm6b1a2ced%2Ficloud&usg=AOvVaw02YNi85JOVu5UEeNtFTHhf
    If I click on that URL it gets changed to:

    Code:
    https://support.apple.com/en-th/guide/icloud/manage-junk-mail-mm6b1a2ced/icloud
    which Safari won't load because of too many redirects.

    If I search DuckDuckGo for the same terms, the URL it returns is:

    Code:
    https://support.apple.com/guide/icloud/manage-junk-mail-mm6b1a2ced/icloud
    If I click on that link it also gets converted to:

    Code:
    https://support.apple.com/en-th/guide/icloud/manage-junk-mail-mm6b1a2ced/icloud
    which Safari won't load.

    Even if I copy the URL without the "en-th" and paste it into the address field, it gets converted to a URL with the "en-th" and Safari won't load it, nor will Chrome or Firefox.

    Annoying.

  11. #11
    support.apple.com: Too many redirects says Safari
    pm-r's Avatar
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    Aside: I also often have to use a proxy or VPN to get this forum to load. Without that, the forum just hangs. As soon as I turn on a proxy/VPN it loads right away.

    Would changing your DNS settings improve things for you??? Maybe use goggle's or your IPP's???

    BTW: copying and pasting all the URLs you had in the code boxes all worked with Google Chrome using Mavericks 10.9.5. Just for your information, If you wanted to know.



    - Patrick
    ======
    Last edited by pm-r; 11-02-2019 at 07:54 PM.

  12. #12
    support.apple.com: Too many redirects says Safari
    Ratsima's Avatar
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    Quote Originally Posted by pm-r View Post
    Would changing your DNS settings improve things for you??? Maybe use goggle's or your IPP's???
    I have my AirPort Extreme set up to use Google's DNS server. I have now added OpenDNS.

    BTW: copying and pasting all the URLs you had in the code boxes all worked with Google Chrome using Mavericks 10.9.5. Just for your information, If you wanted to know.
    I'm not surprised. Can you come here and try it from Thailand? I think you may get a different result….

  13. #13
    Quote Originally Posted by Ratsima View Post
    I'm not surprised. Can you come here and try it from Thailand? I think you may get a different result….
    I'm on ElCapitan, never use Safari but tried it for the two URL's which you said didn't work for you - for me they work fine.

    I'll be happy to come to Thailand to try it from there, just send me the plane tickets; From Montreal and returne, and on a long flight like this I prefer Business Class or at least Premium Economy.

    BTW - can you do a route trace to see how many hops are involved?
    Safari should really only provide a message that it won't connect if the route ends up in an infinite loop, not connecting because of too many redirects makes no sense to me - how many is too many?

    BTW - en-th

  14. #14
    support.apple.com: Too many redirects says Safari
    Ratsima's Avatar
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    Quote Originally Posted by krs View Post
    I'm on ElCapitan, never use Safari but tried it for the two URL's which you said didn't work for you - for me they work fine.
    So, if you put this address in the address bar:

    Code:
     https://support.apple.com/en-th/guide/icloud/manage-junk-mail-mm6b1a2ced/icloud
    What address is in the address bar after the page loads?

    If I'm on a proxy, it removes the en-th and I end up here:

    Code:
    https://support.apple.com/guide/icloud/manage-junk-mail-mm6b1a2ced/icloud
    If I'm not on a proxy the page worn't load.


    BTW - can you do a route trace to see how many hops are involved?
    Safari should really only provide a message that it won't connect if the route ends up in an infinite loop, not connecting because of too many redirects makes no sense to me - how many is too many?
    traceroute to what?

  15. #15
    In Safari (after the page loads) it just says "Apple Inc" (without the quotation marks
    In Chrome it says:
    Code:
    https://support.apple.com/en-ca/guide/icloud/mm6b1a2ced/icloud
    Traceroute to Apple.com

    I get 10 hops from the East Coast of Canada
    Last edited by krs; 11-02-2019 at 10:50 PM.

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