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  1. #1
    "A new network interface has been detected." Window/Popup
    ferrarr's Avatar
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    "A new network interface has been detected." Window/Popup
    Since updating all my devices last week, I am always getting the popup/window whenever I connect my iPhone and/or iPad to backup, or sync with iTunes. I did install the iOS 10.3.1 updated for both devices last night and the issue is still there, is there a way to turn this off? Screen Shot 2017-04-04 at 11.58.03 AM.png
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  2. #2
    "A new network interface has been detected." Window/Popup
    lclev's Avatar
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    So what happens if you click on Network Preferences? The only thing I can think of is that it might have something to do with your iPhone acting as a hotspot???? Do you have your iPhone setup as a hotspot and is it turned on? That is my best guess.

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  3. #3
    "A new network interface has been detected." Window/Popup
    ferrarr's Avatar
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    I get the Network Preferences options window. I did log in to my admin account and looked in Network Preferences there. My iPad showed up as an option in the sidebar, is I deleted it. But the iPhone was not listed, and I still get the popup/window when I connect it. I did also an NVRAM and SMC resets, since I started this thread. Networkpane.png
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  4. #4
    "A new network interface has been detected." Window/Popup
    lclev's Avatar
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    That is so weird. I tried turning on the hotspot on my iPhone just to see what happened. My iPhone appeared in the network settings but no dialog box popped up. I did notice when it appeared in network settings there was a check box that allowed me to set it to ignore and not use the iPhone's hotspot. It was checked by default.

    Is your iPhone's hotspot on? If so try turning it off and see what happens.

    I did try googling and found the message relates to the iPhone's hotspot.

    Lisa

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  5. #5
    "A new network interface has been detected." Window/Popup
    ferrarr's Avatar
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    Hi Lisa, Thanks for the help. I just looked in my iPhone Settings, and Personal Hotspot is off. I am going to try a hard rest now, and later on a will connect to my Mac Mini and see if the issue is still there.

    On your Mac, is your account a Regular user or an admin user? My account is regular, and the iPad did not show in Networking, but did show in my admin account.

    I will update after I test connecting to my mini.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  6. #6
    "A new network interface has been detected." Window/Popup
    lclev's Avatar
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    On my mac I am using an admin account. I have not tried to backup my iPad to my Mac as I really have nothing on it of value. I use it as an e-reader mainly.

    Hopefully a hard reset will work.

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  7. #7
    "A new network interface has been detected." Window/Popup
    ferrarr's Avatar
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    OK, all set. I just connected it to my mini, the popup came up, and it didn't show in Network Preferences for my standard user account. So I restarted my mini and went into my admin account, and it did appear in Network. I deleted it from there, then restarted and now the popup does not show when I plug it in.

    Thanks for your help Lisa.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  8. #8
    "A new network interface has been detected." Window/Popup
    lclev's Avatar
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    Well that is great! We both learned from this too which is even better.

    Lisa
    Recommend using Onyx to clean your Mac.
    If you have been helped, please add to their reputation by clicking on the icon in the lower left hand corner of the post.

  9. #9
    Quote Originally Posted by ferrarr View Post
    Since updating all my devices last week, I am always getting the popup/window whenever I connect my iPhone and/or iPad to backup, or sync with iTunes. I did install the iOS 10.3.1 updated for both devices last night and the issue is still there, is there a way to turn this off? Screen Shot 2017-04-04 at 11.58.03 AM.png
    The following worked for me. Levi’s the man!

    Levi
    With the iPhone plugged in, can you select the ( + ) plus symbol for me and see if iPhone USB is an available option.

    Jay
    Where’s the (+) plus symbol?

    Jay
    Ah, in Network, okay.

    Levi
    OK!

    Levi
    Hit the iPhone usb option in that drop down for me there.

    Levi
    Then hit the little gear icon next to the minus sign ( - ) and the gear icon will have a “make this service inactive”.

    Levi
    Hit create for me.

    Levi
    Then select the usb option and hit the gear icon and make it inactive.

    Levi
    Then try to test the issue out for me.

    Jay
    Okay, I just did that.

    Levi
    OK, now turn off hotspot on your phone for me and reconnect the iPhone and see if the issue persists.

    Jay
    Yay! No message came up.

    Jay
    You’ve done it.

    Jay
    👏🏼

    Levi
    Awesome!

    Levi
    Have a wonderful rest of your day!

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