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  1. #1
    Recent login problems
    pm-r's Avatar
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    Recent login problems
    Anyone else experiencing mac-forums login problems that I experienced most of yesterday and again today??

    Something about Database error but the suggested fixes usually did not work.

    I imagine the Internet servers for credit card purchases etc. were extremely busy yesterday and today, probably the busiest shopping days of the year and may have caused a bit of disruption.

    ======Screen Shot 2019-12-20 at 8.39.49 PM.png


    - Patrick

  2. #2
    Recent login problems
    chscag's Avatar
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    We were experiencing data base errors last night but it cleared up after about an hour or so. Nick took care of it.

  3. #3
    Recent login problems
    krs's Avatar
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    Quote Originally Posted by pm-r View Post
    Anyone else experiencing mac-forums login problems that I experienced most of yesterday and again today??

    Something about Database error but the suggested fixes usually did not work.

    I imagine the Internet servers for credit card purchases etc. were extremely busy yesterday and today, probably the busiest shopping days of the year and may have caused a bit of disruption.
    I saw the problem yesterday, but not today.

    When that happens Patrick, there is nothing you can do on your end to fix that - just try logging in again after a few hours or the next day.

    This type of problem btw has nothing to do with the internet being busy.

  4. #4
    Recent login problems
    pm-r's Avatar
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    This type of problem btw has nothing to do with the internet being busy.

    So what is the actual cause...???

    I did notice that when it did work, it was very slow to do so, also the same as at another vBulletin Mac forum site, or at least what used to be!!!



    - Patrick
    ======

  5. #5
    Recent login problems
    krs's Avatar
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    Quote Originally Posted by pm-r View Post
    So what is the actual cause...???
    It's a problem with the mySQL database used by vBulletin and/or the server vBulletin runs on.

    I received different error messages each time I tried to log in - one that the server had gone away and one that there were too many connections.
    However, the error messages one gets do not always reflect what has actually happened.
    The only thing for sure is that your request to access the forum was received, ie no problem with the net making the connection, but the server that vBulletin runs on could not respond properly.
    The actual causes could be many, but they are problems with the server not the net.

    MacForum DattabaseError.jpg

    MacForum DatabaseError1.jpg

  6. #6
    Recent login problems
    krs's Avatar
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    Database error was back again this morning

    - - - Updated - - -

    Hmmm..

    Only had part of my message posted.
    The whole message (which luckily I saved) was:
    Database error was back again this morning.
    Works now but there is still something wrong -when I click on "Post Quick Reply" instead of of posting the message I get the window with
    "This page is asking you to confirm that you want to leave - data you have entered may not be saved" popping up.

  7. #7
    Recent login problems
    pigoo3's Avatar
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    We are on it.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  8. #8
    Recent login problems
    ferrarr's Avatar
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    I also had issue trying to access the forums earlier. But, the iOS app works.


    Sent from my iPad using Mac-Forums
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  9. #9
    Recent login problems
    krs's Avatar
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    I'm attaching that to this thread in the hopes an admin will see it (and it posts here):

    I'm trying to start new thread - just get a blank page when clicking on "Submit New Thread"

    Tried several times all morning, including going via "Preview Post" always the same - just a blank page:

  10. #10
    Recent login problems
    chscag's Avatar
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    @krs and everyone else:

    We are aware of the problems with logging on and starting a new thread.

    Please be patient, we are working to get things back to normal.

    Sorry for the inconvenience.

  11. #11
    Recent login problems
    Raz0rEdge's Avatar
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    We've seen that problem for a number of users (including Staff) for the past couple of days. The issue seems to be isolated and replied to threads seem to be unaffected. We are have been looking to get to the bottom of that issue, but have not yet.

    Thanks for reporting..
    --
    Regards
    ...Ashwin


  12. #12
    Recent login problems
    krs's Avatar
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    Yes, replies seem to be unaffected.

    But I noticed that one also gets the blank page when editing one's post, but then sometimes the editing does show up.

    Separate from this problem, it also highlighted another issue for me - that there is no way to contact anyone if the website does not work - all contact is via the forum website.

    CONTACT US brings up a web page which didn't work, the Feedback area didn't work - it was just by chance that I saw people replying to posts at 11:00am this morning so I tried that as well.
    "CONTACT US" should have an email address listed; it would also help if one of the moderators had posted that there was an issue - be proactive rather than reactive.

    I'm perfectly happy to be patient - I have dealt with a lot with software issues in my time - but please let the members know that there is (or maybe a problem) - especially if it has been going on for a couple of days.

  13. #13
    Recent login problems
    pm-r's Avatar
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    it would also help if one of the moderators had posted that there was an issue - be proactive rather than reactive.

    That would have been nice and helpful.

    I still can't login using my iPad 2 (iOS 9.3.6) again yet my iMac (Mavericks) that I've just been able to use at home still works as expected.


    - Patrick
    ======

  14. #14
    Recent login problems
    Rod's Avatar
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    Ah, so it's a known issue. I had a problem last week replying to a post I created. Jake had replied and I tried several times to post a reply with an image but each time I pressed preview or reply I too got a blank page.


    Sent from my iPhone using Mac-Forums
    Don't be an April Fool: WORLD BACKUP DAY MARCH 31st

  15. #15
    Recent login problems
    RavingMac's Avatar
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    Quote Originally Posted by pm-r View Post
    That would have been nice and helpful.

    I still can't login using my iPad 2 (iOS 9.3.6) again yet my iMac (Mavericks) that I've just been able to use at home still works as expected.


    - Patrick
    ======
    I can’t speak for all of us, but since I am unable to make new Threads my attempts to create a general message have disappeared into the “Blank Screen”.
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

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