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  1. #151
    Not receiving email notifications to subscribed threads.
    krs's Avatar
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    No email notification for any of the three posts after mine.

    I think there are others who don't get email notification.
    For instance, cr00zng in this thread
    How you are tracked by devices...
    post #14 has the notifications end up in the spam folder because it seems that the server the notifications are sent from is blacklisted.
    maybe the filter my ISP uses blocks these notifications completely.

    I will call them up in the morning to see if they can shed any light on that.

    BTW - I do get email notifications from other forums.

  2. #152
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    krs's Avatar
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    Two more pieces of information that might help track down what the issue is.

    1. I checked directly on the mail server of my ISP since all incoming mail is stored there for a month before it gets deleted.
    The last notification email from this forum was last Thursday:
    Apple iOS MacOS Help | Fix Mac iPhone iPad | Buyin... Thu, 12:21 pm Reply to thread 'Newbie!'
    2. I called tech support of my ISP - good thing it's a small ISP where I actually knew the tech support person and I have 1005 confidence in what he tells me (which is not the case for most of the tech support of large companies)
    He checked all the spam filters they have set up and there is definitely no email from this forum caught in their spam filter
    Seems for some reason the notification emails are no longer being sent after he last one which I copied and posted above

  3. #153
    Not receiving email notifications to subscribed threads.
    chscag's Avatar
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    I'm doing some experimenting with your profile in the data base. It clearly shows that you have chosen to receive "Instant email notification" of a thread you're subscribed to. I'm going to try some other options to see if we can get things going again.

    Let me know if you receive email from this reply.

  4. #154
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    krs's Avatar
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    Thanks for trying.

    No, I didn't get any email notification from any thread I subscribed to on this forum including your post of 3:19pm

    Until last Thursday everything was fine.

  5. #155
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    krs's Avatar
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    Just double checked - the last email notification I received was for post #9 of the Newbie" thread

    Dear krs,

    NSMacGuru has just replied to a thread you have subscribed to entitled - Newbie! -
    in the Switcher Hangout forum of Apple iOS MacOS Help | Fix Mac iPhone iPad | Buying
    Tips | Mac-Forums.

    This thread is located at:
    https://www.mac-forums.com/forums/sw...-new-post.html

    Here is the message that has just been posted:
    ***************
    Comments above from forum members helpful and should be taken to heart.

    That said, you have a machine that can do a heckuva lot of stuff, even if it can't
    go beyond 10.11.

    Do a "needs assessment". What do you need to do with the computer... you mentioned
    audio editing, for example. Is there a specific program you want to use, or would
    you like suggestions from us regarding freeware and other apps that will enable you
    to meet some of your needs?

    Also consider that now that folks are moving on to newer Macs with (sigh) "better"
    ports like Thunderbolt / USB-C, you may see lots of equipment coming available in
    the used market for cheap that will plug in to your "old" machine and give it new
    usability without a large investment.

    Be specific about what you want to do, how you want or need to do it, and we'll do
    our best to point you in the right direction.
    ***************


    There may also be other replies, but you will not receive any more notifications
    until you visit the forum again.

    All the best,
    Apple iOS MacOS Help | Fix Mac iPhone iPad | Buying Tips | Mac-Forums
    However in my listing of notifications it says the last post of that thread was 13 Dec 2019 at 9:55am and I should have received a notification then.
    That is the notification I never received and it somehow blockes all future notifications.

    I wonder if the forum software now "thinks" that I have not logged into the forum and that is why I don't get notifications.

    I'm permanently logged in, but later tonight, at a specific time, I will log out and then log back in again to see it that is the issue.

  6. #156
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    Slydude's Avatar
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    If I'm understanding you correctly I don't think that whether or not someone is permanently logged in makes a difference. I stay logged in and get email notifications of thread updates. Every once in while I'll notice that I haven't gotten notification of a thread that has been updated. In my case the issue seems to be that the email in question has ben misidentified as spam and appears in the Junk folder in Mail.

    In my case I started to wonder whether certain topics were being misidentified as junk. That doesn't seem to be much help for others in the thread though because if I'm understanding everyone correctly notifications stop on all updated threads not just certain ones. Is that correct?
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  7. #157
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    chscag's Avatar
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    First, let me clarify something for members concerning our Staff and email notifications of threads.

    Normally we are not subscribed to threads simply because we have to monitor every thread which means frequently visiting the forums on a daily basis. Which is why we sometimes may not be aware of a problem with email notifications.

    It seems some of us are more prone to missing email notifications than others. Nick and I are investigating and trying various things to see if that makes a difference. So far nothing has worked to resolve the problem.

  8. #158
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    krs's Avatar
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    Quote Originally Posted by Slydude View Post
    If I'm understanding you correctly I don't think that whether or not someone is permanently logged in makes a difference.
    It shouldn't...but I'm grasping at straws.
    If the forum software somehow ended up thinking I wasn't logged in, then not sending notification emails would make sense.
    I just logged out at 9:33pm Eastern and logged back in at 9:38pm
    So let's see if that makes any difference.

  9. #159
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    krs's Avatar
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    Quote Originally Posted by chscag View Post
    First, let me clarify something for members concerning our Staff and email notifications of threads.

    Normally we are not subscribed to threads simply because we have to monitor every thread which means frequently visiting the forums on a daily basis. Which is why we sometimes may not be aware of a problem with email notifications.

    It seems some of us are more prone to missing email notifications than others. Nick and I are investigating and trying various things to see if that makes a difference. So far nothing has worked to resolve the problem.
    What about VBulletin tech support?
    This can't be the only forum where members have this problem.

  10. #160
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    krs's Avatar
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    BTW - My understanding is that the forum software will not send out another email notification until one visits the forum again.
    Right?

    It's not until one visits the forum thread the notification was sent about, again.

  11. #161
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    pm-r's Avatar
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    Quote Originally Posted by krs View Post
    BTW - My understanding is that the forum software will not send out another email notification until one visits the forum again.
    Right?

    It's not until one visits the forum thread the notification was sent about, again.


    That's been goofy misinformation for this forum for quite some time.

    I'll often get multiple email notifications for the same thread from mac-forums, not generally so with other vBulletin forums but that seems to have changed some time ago as well, and nothing I recall doing.


    Screen Shot 2019-12-16 at 7.00.45 PM.png

    Screen Shot 2019-12-16 at 6.59.38 PM.png



    - Patrick
    ======

  12. #162
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    IWT's Avatar
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    FWIW

    I get email notifications even when I'm logged out and my iMac is shut down - say on short holiday - as soon as I open the iMac/Mail, there they are. Then I sign into the forums again.

    So logged in/out shouldn't affect Notifications.

    @krs

    Of course Notifications should be automatic; but one thing you could check - At the very top of every Thread, there is a heading "Thread Tools". Click on that. If you are on the Notification list, the drop down should say "Unsubscribe from this Thread". If not, it offers "Subscribe to this Thread"

    Worth a check, perhaps.

    Ian
    Ian

  13. #163
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    krs's Avatar
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    Quote Originally Posted by IWT View Post

    @krs

    Of course Notifications should be automatic; but one thing you could check - At the very top of every Thread, there is a heading "Thread Tools". Click on that. If you are on the Notification list, the drop down should say "Unsubscribe from this Thread". If not, it offers "Subscribe to this Thread"

    Worth a check, perhaps.

    Ian
    Thanks Ian,

    Definitely worth a check.

    And I just checked it and it says: "Unsubscribe from this Thread" - so that is what it should say.

    However, I decided to unsubscribe from this thread and then resubscribe in case what the forum software says and what it actually does are not the same thing.
    Grasping at straws like I already said.

    Let's see if that makes any difference.

  14. #164
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    pm-r's Avatar
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    However, I decided to unsubscribe from this thread and then resubscribe in case what the forum software says and what it actually does are not the same thing.
    Grasping at straws like I already said.

    That's a good grasp to try and I think that was one of the things I did when I was having a similar problem, basically thinking it might get the vBulletin preferences to update itself or whatever happens at the server end.

    I can't guarantee that that was the solution but may have helped.

    Good luck


    - Patrick
    ======

  15. #165
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    chscag's Avatar
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    I've tried various settings concerning email notifications for "krs" and compared his settings with that of Patrick (both located in Canada) and quite frankly I'm out of ideas on how to get it working again for him.

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