View Full Version : Apple telephone support email...

10-29-2017, 08:18 AM
I've got an iPhone on 10.26.17 and received this email from Apple support:


Checking the headers of this email show that it did come from Apple:

Received: from []
([] helo=rn2-msbadger11104.rno.apple.com)
by in-mta4.srv.hcvlny.cv.net
(envelope-from <applesupport_i_bounces@insideapple.apple.com>)
(ecelerity r(Platform:
with ESMTPS (cipher=AES256-GCM-SHA384) id E3/EC-19226-38C94F95; Sat,
28 Oct 2017 11:04:36 -0400
Date: Fri, 27 Oct 2017 18:03:45 +0000
From: Apple Support <AppleSupport@InsideApple.apple.com>
Subject: Your Apple Telephone Support experience

Except I did not call Apple support, don't even know the number for them. My Apple ID 2FA had been enabled on, with the help from Lisa (Mac-Forum), on 10.27.17 and confirmation sent to my email address:

Received: from []
([] helo=nwk-txn-msbadger0604.apple.com)
by in-mta11.srv.hcvlny.cv.net (envelope-from <noreply@apple.com>)
(ecelerity r(Platform:
with ESMTPS (cipher=AES256-GCM-SHA384) id 78/48-24404-3E993F95; Fri,
27 Oct 2017 16:41:07 -0400
Date: Fri, 27 Oct 2017 20:41:06 +0000 (GMT)
From: Apple <noreply@apple.com>
Subject: You have enabled two-factor authentication for your Apple ID.

The only reasonable explanation seems to be, that the carrier store sales guy called Apple for whatever reason. Is this correct, or there's something else going on?

PS: In either case, I changed my Apple ID password....

10-29-2017, 09:38 PM
Either which way, it's just a survey that you can safely ignore and having changed your Apple ID password you should be fine.