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  1. #1
    4k Apple TV [Amazon App]

    Member Since
    Dec 29, 2010
    Location
    Peoria, IL
    Posts
    407
    Your Mac's Specs
    MacBook Pro 13" 2.4 Ghz Duo Core with 8GB of RAM and a 500GB 7200 rpm Hybrid Drive
    Rep Power
    9
    4k Apple TV [Amazon App]
    Hello,
    I have the 4K Apple TV connected to a 50 inch Samsung 4K UHD HDR TV. I have loved my experience thus far and have really loved the Amazon Prime app that is not available for streaming.

    I have used it almost daily since its release, but as of this morning the app is no-long usable. It will open and show me all of the content they have to offer, but it is impossible to actually select anything. I can "swipe up" or down, but I can't click on anything. I can use the remote inside of other apps, no problem.

    I have googled around and see no outage on amazon's part and I can contact their customer service, but it seems the issue is on my end. I have restarted the Apple TV.

    Any ideas/suggestions?

    - Zeke

  2. #2
    4k Apple TV [Amazon App]
    Slydude's Avatar
    Member Since
    Nov 16, 2009
    Location
    North Louisiana, USA
    Posts
    14,582
    Your Mac's Specs
    2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone XS, 2015 iMac 16 GB 10.14.4 beta
    Rep Power
    25
    There isn't much troubleshooting that can be done for these types of issues on the Apple TV. Normally I'd suggest restarting the Apple TV but you have tried that already. I don't think it is a remote issue or it would be acting up in other apps. It's starting to look like this is an Amazon issue--either the app itself or an outage.

    BTW have you updated the Apple TV software or the Amazon app since the last time things were working correctly. I'm not sure what the current versions are since I have an older Apple TV.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  3. #3
    4k Apple TV [Amazon App]

    Member Since
    Dec 29, 2010
    Location
    Peoria, IL
    Posts
    407
    Your Mac's Specs
    MacBook Pro 13" 2.4 Ghz Duo Core with 8GB of RAM and a 500GB 7200 rpm Hybrid Drive
    Rep Power
    9
    Thanks for the reply! I'll have to take another look at it tomorrow and check my software, but I have that baby set to auto-update, I think. I was thinking it was an Amazon issue, but the Amazon App built into the TV works fine.... So unless they use a different server I don't know why that would be the case.

    Any other ideas?

  4. #4
    4k Apple TV [Amazon App]
    Slydude's Avatar
    Member Since
    Nov 16, 2009
    Location
    North Louisiana, USA
    Posts
    14,582
    Your Mac's Specs
    2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone XS, 2015 iMac 16 GB 10.14.4 beta
    Rep Power
    25
    I don't have any other ideas at the moment. It sure sounds like a software or Amazon gremlin though.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

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