Results 1 to 4 of 4
  1. #1
    Apple introduces Apple Support app
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,654
    Your Mac's Specs
    2015 MacBook Pro Retina 13" macOSX 10.15.1
    Rep Power
    14
    Apple introduces Apple Support app
    Today I attempted to contact Apple in regard to two games which I downloaded from the Mac App Store yesterday. Both were listed as compatible with my MBP on the downloads information page but both were disabled after download with the unlaunchable icon on each. I and others have been under the impression that after the cull of 32-bit apps following the release of Catalina only apps suitable for the new architecture remained, this is clearly not so.
    On attempting to contact Apple in regard to this on my iPhone I was offered an option to download a new app. This is called "Apple Support", it is a dedicated application to allow users to contact Apple regarding any issue, schedule call backs, send messages, including photos, arrange repairs and or get live support.
    So I have reported my problem and I will follow up with the outcome.



    Sent from my iPhone using Mac-Forums
    I used to be conceited but now I'm perfect.

  2. #2
    Apple introduces Apple Support app
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,491
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
    Rep Power
    55
    @Rod:

    Make sure the support you're asking for is free. Apple does not supply free telephone support after Apple Care expires. However, customer support that concerns problems with the Mac App Store offerings should be free.

  3. #3
    Apple introduces Apple Support app
    Rod's Avatar
    Member Since
    Jun 12, 2011
    Location
    Melbourne, Australia and Ubud, Bali, Indonesia
    Posts
    5,654
    Your Mac's Specs
    2015 MacBook Pro Retina 13" macOSX 10.15.1
    Rep Power
    14
    Yes fingers crossed there. Have you seen this app Charlie? It has a number of functions, how to's on a list of common questions, upcoming news, popular topics on things like Internet and connectivity, Mail, hardware, printing an scanning and a discover more section for learning, getting alerts about reservations and a share function. At the heart of it of course is the support function. Once logged in with Apple ID and confirmed with 2SV it lists all your devices and you simply go from there.
    As for a charge, that is a good point. Remains to be seen but as you say i don't think they would call you for free.
    I used to be conceited but now I'm perfect.

  4. #4
    Apple introduces Apple Support app
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,491
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
    Rep Power
    55
    I've had the Apple Support app now for some time. I believe it was installed along with iOS 13 a while back. And yes, it's a handy app that will list your devices and even tell you if Apple Care is still current. You can schedule appointments at the genius bar directly from the app. Real handy to have and it does save time.

    Actually you can do the same thing from your Mac by going to Apple Support.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Apple introduces A6 processor for the iPhone 5
    By OneMoreThing... in forum Apple Rumors and Reports
    Replies: 0
    Last Post: 09-12-2012, 04:00 PM
  2. Apple introduces $10 MagSafe 2 adapter
    By OneMoreThing... in forum Apple Rumors and Reports
    Replies: 0
    Last Post: 06-11-2012, 05:20 PM
  3. Apple TV update introduces show streaming, Vimeo support
    By OneMoreThing... in forum Apple Rumors and Reports
    Replies: 5
    Last Post: 08-01-2011, 06:27 PM
  4. Apple Introduces Support Profile
    By Chris H. in forum Apple Rumors and Reports
    Replies: 21
    Last Post: 01-11-2011, 08:02 AM
  5. Apple Introduces New Mouse
    By UncSki1218 in forum Switcher Hangout
    Replies: 3
    Last Post: 08-02-2005, 09:34 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •