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  1. #16
    Apple apologizes for continued reliability problems with its MacBook keyboards
    ferrarr's Avatar
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    It seems like you are correct. I usually get my AppleCare from B&H Photo, but not anymore, https://www.bhphotovideo.com/c/searc...op+Nav-Search=.

    Only available at time of purchase.
    Last edited by ferrarr; 03-28-2019 at 06:55 PM. Reason: spelling
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  2. #17
    Apple apologizes for continued reliability problems with its MacBook keyboards
    Rod's Avatar
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    I just had the battery replaced on my 2015 MBPr under Australian Consumer Law it had to be replaced at no cost because the device is less than 3 years old but the unexpected bonus was that for some reason Apple also has to replace the keyboard and trackpad with a battery change because? Apparently they are part of the same assembly. So although there was nothing wrong with either I get a new set.
    I used to be conceited but now I'm perfect.

  3. #18
    Apple apologizes for continued reliability problems with its MacBook keyboards
    krs's Avatar
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    Quote Originally Posted by ferrarr View Post
    It seems like you are correct. I usually get my AppleCare from B&H Photo, but not anymore, https://www.bhphotovideo.com/c/searc...op+Nav-Search=.

    Only available at time of purchase.
    What B&H Photo states isn't correct either unless they have some restrictions selling AppleCare which doesn't apply if one buys from Apple directly.

    From what I have seen so far:
    AppleCare (the old version) is no longer available at all, no matter when you want to buy it
    AppleCare+ must either be bought within 60 days of purchasing the computer, or after that it can be purchased if the computer passes the remote Apple hardware test.

  4. #19
    Apple apologizes for continued reliability problems with its MacBook keyboards
    RavingMac's Avatar
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    All this makes me want to wring as many years out of my 2012 MBP as I can. After it goes belly up, I donít know what I will do . . . May end up with a Windows laptop unless Apple reverses their trend
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  5. #20
    Apple apologizes for continued reliability problems with its MacBook keyboards
    krs's Avatar
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    I just called Apple Canada to get the info about AppleCare straight from the horse's mouth so to speak.

    First off - the "old" AppleCare is still avaulable, the Apple rep kept referring to it as "Apple Protection Plan" and one can buy that up to one year after the purchase date of the Mac.
    For a MacBook air, the price is $279.- and it covers everything except accidental damage.

    AppleCare+ can only be bought up to 60 days after the purchase date of the Mac.
    There is no program where one can buy AppleCare+ after that 60 day window period. This idea that one can buy AppleCare+ if Apple runs a successful hardware test is plain wrong.
    There was a short program around the holidays extending the 60 day window to 90 days, but that program has ended.
    AppleCare+ btw covers up to two incidents of accidental damage in addition to everything the "old" AppleCare covers.

  6. #21
    Apple apologizes for continued reliability problems with its MacBook keyboards
    chscag's Avatar
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    That's what we told you previously. The old Apple Care is still available.

    And... The two incidents of accidental damage with respect to Apple Care Plus includes a deductible which must be paid. I'm sure Apple Canada mentioned that.

  7. #22
    Apple apologizes for continued reliability problems with its MacBook keyboards
    pm-r's Avatar
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    Apparently they are part of the same assembly. So although there was nothing wrong with either I get a new set.

    Nice fix, but so much for Apple and their Jony Ive's design adding to their extra carbon waste and resources.

    Can anyone say "stupid designing".



    - Patrick
    ======

  8. #23
    Apple apologizes for continued reliability problems with its MacBook keyboards
    pm-r's Avatar
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    And... The two incidents of accidental damage with respect to Apple Care Plus includes a deductible which must be paid. I'm sure Apple Canada mentioned that.

    But it's only available if it's snowing and with ice on the ground and damage is caused by slipping, and the deductible must be paid in beaver pelts!!

    Just joking, but just for those that might believe we all live in igloos up here!!!


    - Patrick
    ======

  9. #24
    Apple apologizes for continued reliability problems with its MacBook keyboards
    krs's Avatar
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    Quote Originally Posted by chscag View Post
    That's what we told you previously. The old Apple Care is still available.
    If you look through the thread you will find that some people said it's still available and others said it was not.
    B&H said only available at time of purchase.
    Even on the Apple website, everything points to AppleCare+ when one follows the links.
    Even if I log into my Apple account, I bought a MacBook air in December 2018 - it shows fine but it also says there is no option for me to buy AppleCare.
    So what was I to believe - every piece of documentation from Apple and elsewhere said buying AppleCare within the first year of ownership is not an option.

    So to get the right story, I called Apple.

    And... The two incidents of accidental damage with respect to Apple Care Plus includes a deductible which must be paid. I'm sure Apple Canada mentioned that.
    No, as a matter of fact she did not.
    But I knew about that since AppleCare+ is described in detail on the Apple website. This was a moot point anyway since AppleCare+ is only available for 60 days after one buys the Mac.

  10. #25
    Apple apologizes for continued reliability problems with its MacBook keyboards
    cwa107's Avatar
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    It's been said multiple times that the problems with Apple's butterfly keyboard assembly are related to it not being tolerant of dust and other forms of contamination after long-term use. With that in mind, I went ahead and purchased a couple of different keyboard covers. This one:

    https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

    ...is currently my favorite. It's got a nice, smooth (not tacky or rubbery) touch to it and is relatively unobtrusive. It also lets the keyboard backlight shine through. It's slightly opaque (you can very obviously notice it's there) and I kind of wish it had some sort of tacky substance to adhere it to the keys to some extent, but I find that it stays put for the most part.

    The link is for the MBA 2018 model, but I'm guessing the same vendor offers similar covers for other models. Cheap insurance, in my opinion.... assuming it's not a mechanical issue as some other have suggested.

    EDIT: I just noticed, looking at the packing materials that this model supports the current model 15" MBP, 13" MBP and 12" MB, in addition to the Retina MBA (2018). So, the keyboards must be basically the same across the board.
    Last edited by cwa107; 04-01-2019 at 11:45 AM. Reason: add info
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  11. #26
    Apple apologizes for continued reliability problems with its MacBook keyboards
    pm-r's Avatar
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    EDIT: I just noticed, looking at the packing materials that this model supports the current model 15" MBP, 13" MBP and 12" MB, in addition to the Retina MBA (2018). So, the keyboards must be basically the same across the board.

    It's always best to check the compatibility of course, especially if one has a MacBook with or without the new Touch Bar, but there's a pretty good comparison and listing of different models here:
    11 Best MacBook Pro Keyboard Covers: Your Buyer’s Guide
    11 Best MacBook Pro Keyboard Covers: Your Buyer’s Guide (2019) | Heavy.com


    - Patrick
    ======

  12. #27
    Quote Originally Posted by cwa107 View Post
    It's the long-term reliability that concerns me and Apple's underwhelming response to it.
    That about sums it up for me too. It's not just this or that particular issue, but an ongoing pattern of Apple continually rushing in to new technologies which it doesn't fully understand and hasn't fully tested, married to insufficient quality control and premium prices. I wish Apple would stop innovating for awhile and just focus on building rock solid devices that aren't generating stories like this one. That said, I'm not sure it's an Apple issue specifically, but more likely an industry wide pattern. You know, Samsung devices seem to always be exploding etc.

    I had a strategy for this for awhile. I haven't bought a new Mac in 20 years, though I can easily afford one. Instead I've been buying used machines for a fraction of the price. You know, if you can buy 3 or 4 used Macs for the price of one new one, the chances of all those used machines dying is slim to non-existent. If one dies, you chuck it, fire up the next one, and are still ahead of the game. You can't ride the cutting edge this way, but not many people really need to do that. I entered this strategy after a $2,000 new iMac died completely not long after the warranty expired.

    But buying used isn't nirvana either. I thought I had a reliable vendor, but came to learn they are compulsive liars, and I might as well be buying used Macs out of the back of some strangers truck. Will spare you the stories...

    I did have a great experience with Apple once, and if they could guarantee that for the future I'd drop all my concerns. I bought a new Mac and it arrived with a dead modem (quite awhile ago now obviously). I called Apple and within 48 hours they had somebody at my house to replace the modem. All I had to do was make one phone call. That's reasonable, acceptable, no burden shifted on to me. I really resent any huge corporation shifting the burden for their problems on to me.

    The bottom line problem is probably that Apple has built the best brand in the world, and is thus now richer than God, and isn't really a computer company anymore anyway, but a phone company. I read somewhere that the Mac represents something like 15% of Apple's profits (if I recall correctly) so the Mac probably gets 15% of their attention. Such is life.

    I'm currently pondering a new MacBook, but I'll have to put myself in to a kind of state of illusion delusion denial to actually pull the trigger, because I know there is a chance I'm buying some kind of big hassle that's going to make me real unhappy. Uh oh, I seem to be emerging from illusion delusion denial here, so I'd better stop typing if I want a new laptop. :-)

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