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  1. #1
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    I have a Canon PIXMA MG3010 Printer that won't scan with my MacBookPro running OS Catalina 10.15.3. The printer will print fine, but when I try to scan, I get an error message "Scanner Reported an Error. A required file is missing or corrupted, or settings are incorrect. Try the installation again."

    This printer scanned just fine for about 3 months with my MacBookPro when I purchased the printer in Sept 2019. The error message started occurring about 3 months ago, possibly after the OS was upgraded to Catalina 10.15.3, although I am not entirely sure.

    I have deleted and reinstalled the printer about six times, but it does not fix the issue, so I am inclined to think it is an Apple OS file the message is referring to. By the way, the printer will scan just fine when connected to a Windows 10 computer.

    Any idea on what file is missing or corrupted, and how to fix it?

  2. #2
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    harryb2448's Avatar
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    With my AIO find it will not scan using the printer menu. Have to go into Applications and open Scan Utility and run from the iMac.
    Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  3. #3
    I tried from Applications and got a specifically Canon driver error message. So I will try contacting Canon and see what happens. Thank you.

  4. #4
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    Randy B. Singer's Avatar
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    Quote Originally Posted by lmdean View Post
    I have a Canon PIXMA MG3010 Printer that won't scan with my MacBookPro running OS Catalina 10.15.3.
    Your MG3010's current driver is apparently not compatible with Catalina, and Canon does not offer a Catalina compatible driver:

    Canon PIXMA MG3010 Driver Download - Software Update

    Your choices are to fall back to Mojave:
    Revert your Mac to a previous macOS version - Apple Support

    Or to purchase a third party (commercial) driver that will work with your MG3010. e.g.

    Exactscan Pro
    ExactScan - High Speed Document Scanning

    Vue-Scan
    VueScan Scanner Software for macOS Catalina, Windows 10, and Linux

    (I haven't checked to see if either of the above are specifically compatible with your MG3010.)
    Randy B. Singer
    Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
    Mac OS X Routine Maintenance • http://www.macattorney.com/ts.html

  5. #5
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    Slydude's Avatar
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    @Imdean I suggest downloading the current version of VueScan and giving it a try.If I remember correctly the free trial version is fully functional for long enough to make sure that it meets your needs.

    Edit: I just noticed that both programs have trial versions. The ExactScan trial is 14 days.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  6. #6
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    Randy B. Singer's Avatar
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    Quote Originally Posted by Slydude View Post
    @Imdean I suggest downloading the current version of VueScan and giving it a try.If I remember correctly the free trial version is fully functional for long enough to make sure that it meets your needs.

    Edit: I just noticed that both programs have trial versions. The ExactScan trial is 14 days.
    Just a tip...

    VueScan is biased towards those who print graphics. ExactScan is biased towards business users.
    Randy B. Singer
    Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
    Mac OS X Routine Maintenance • http://www.macattorney.com/ts.html

  7. #7
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    Slydude's Avatar
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    Quote Originally Posted by Randy B. Singer View Post
    Just a tip...

    VueScan is biased towards those who print graphics. ExactScan is biased towards business users.
    Good catch Randy. I originally looked at VueScan for that reason. I haven't used it in a while because I don't sscan as many graphics as I used to but that may change. ExactScan looks interesting though. Especially if I start doing more stuff that needs OCR.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  8. #8
    Thank you. I will try your suggestions.

  9. #9
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    Sawday's Avatar
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    A long shot but several years ago I could not get my Canon 9000F scanner to work following an Apple 'upgrade'. Canon support in UK and US were useless but I eventually found a driver that worked on one of their Far East support sites. Might be worth a try. I did point out the Canon UK what I'd discovered but they didn't seem too bothered.
    Experience teaches you to recognise a mistake when you make it again.

  10. #10
    Thank you, Randy & Sawday. I tried downloading ExactScan but could not get it to work. I have sent a message to Canon support through their website, but no response likely until Monday. I am a bit reluctant to go back to Mojave, but I might have to. I will look at other Canon sites, as I purchased the printer in Mexico.

  11. #11
    Randy. I downloaded VueScan and it works!!!!. It worked in the trial edition, and I paid $19.95 for the Standard edition. I am only scanning documents (tax receipts, etc.), but it works fine. Thank you! Thank you! Thank you!

  12. #12
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    Slydude's Avatar
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    That's good news. Thanks for posting back and letting us know the result. This might help someone else with a similar issue.

    On the up side VueScan has been around for some time and seems to have a good reputation for staying current with OS changes.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  13. #13
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    pm-r's Avatar
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    Any chance that Image Capture.app might still work for scanning???

    It might just be worth a try.


    Patrick
    ---------

  14. #14
    Patrick. I tried clicking on ImageCapture.app but it gives the same error message: "A required file is missing or corrupted, or settings are incorrect. Try the installation again." But see above. I solved the problem by installing the Vue Scan app.

  15. #15
    Canon PIXMA MG3010 Won't Scan with MacBookPro and OS Catalina 10.15.3
    badshoehabit's Avatar
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    I wonder if Apple have ever considered making their own printers, which would keep up with the constant OS updates. Would be fascinating to see what streamlining Apple could develop in printer design away from the clunky models.
    Sue

    If the shoe fits, buy it in every colour.

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