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  1. #1
    Macbook Pro keeps crashing
    My Macbook pro keeps crashing. I have included latest report if that will help someone take a look at this:
    panic(cpu 2 caller 0xffffff800d8284e7): "com_apple_driver_MaxTranserSizeOverrideDriver::se tPowerState(0xffffff80220fbac0 : 0xffffff7f8daf218a, 1 -> 0) timed out after 100596 ms"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.61.1/iokit/Kernel/IOServicePM.cpp:5302
    Backtrace (CPU 2), Frame : Return Address
    0xffffff911f34bb40 : 0xffffff800d13bb1b
    0xffffff911f34bb90 : 0xffffff800d2733e5
    0xffffff911f34bbd0 : 0xffffff800d264e5e
    0xffffff911f34bc20 : 0xffffff800d0e2a40
    0xffffff911f34bc40 : 0xffffff800d13b207
    0xffffff911f34bd40 : 0xffffff800d13b5eb
    0xffffff911f34bd90 : 0xffffff800d8d24f9
    0xffffff911f34be00 : 0xffffff800d8284e7
    0xffffff911f34be50 : 0xffffff800d8280a9
    0xffffff911f34be60 : 0xffffff800d83f45e
    0xffffff911f34bea0 : 0xffffff800d826e58
    0xffffff911f34bec0 : 0xffffff800d17d765
    0xffffff911f34bf40 : 0xffffff800d17d291
    0xffffff911f34bfa0 : 0xffffff800d0e213e

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    19C57

    Kernel version:
    Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
    Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
    Kernel slide: 0x000000000ce00000
    Kernel text base: 0xffffff800d000000
    __HIB text base: 0xffffff800cf00000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System shutdown begun: NO
    Panic diags file available: YES (0x0)

    System uptime in nanoseconds: 16122900283740
    last loaded kext at 5161197169834: >!UAudio 320.49 (addr 0xffffff7f90d8c000, size 434176)
    last unloaded kext at 824004317774: >usb.cdc 5.0.0 (addr 0xffffff7f90d6c000, size 28672)
    loaded kexts:
    com.malwarebytes.mbam.rtprotection 4.0.30
    com.avast.PacketForwarder 2.1
    com.avast.FileShield 4.0.0
    com.paragon-software.filesystems.ntfs 288.2.14
    @fileutil 20.036.15
    >AudioAUUC 1.70
    @filesystems.autofs 3.0
    >AGPM 111.4.1
    >!APlatformEnabler 2.7.0d0
    >X86PlatformShim 1.0.0
    >!AMikeyHIDDriver 131
    >!AMikeyDriver 283.15
    @AGDCPluginDisplayMetrics 4.5.21
    >!AUpstreamUserClient 3.6.8
    >!AHV 1
    >AGDCBacklightControl 4.5.21
    |IOUserEthernet 1.0.1
    >!AHDA 283.15
    >!AMCCSControl 1.13
    @GeForce 14.0.0
    |IO!BSerialManager 7.0.2f4
    >!ASMCLMU 212
    >pmtelemetry 1
    @Dont_Steal_Mac_OS_X 7.0.0
    >!A!IHD4000Graphics 14.0.3
    >eficheck 1
    >!A!ISlowAdaptiveClocking 4.0.0
    >!ALPC 3.1
    >!AMuxControl 4.5.21
    >!A!IFramebufferCapri 14.0.3
    >!AThunderboltIP 3.1.3
    >!ASMCPDRC 1.0.0
    >MaxTranserSizeOverrideDriver 489.60.3
    >!UTCKeyboard 255
    >!UTCButtons 255
    >!AVirtIO 1.0
    @filesystems.hfs.kext 522.0.9
    @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
    @BootCache 40
    @!AFSCompression.!AFSCompressionTypeZlib 1.0.0
    @filesystems.apfs 1412.61.1
    @private.KextAudit 1.0
    >AirPort.Brcm4360 1400.1.1
    >!ASDXC 1.7.7
    >!AAHCIPort 341.0.2
    >!ASmartBatteryManager 161.0.0
    >!AACPIButtons 6.1
    >!ARTC 2.0
    >!AHPET 1.8
    >!ASMBIOS 2.1
    >!AACPIEC 6.1
    >!AAPIC 1.7
    >!A!ICPUPowerManagementClient 222.0.0
    $!AImage4 1
    @nke.applicationfirewall 303
    $TMSafetyNet 8
    @!ASystemPolicy 2.0.0
    >!A!ICPUPowerManagement 222.0.0
    |EndpointSecurity 1
    >!UAudio 320.49
    >usb.cdc 5.0.0
    >IO!BHIDDriver 7.0.2f4
    >!AHIDKeyboard 209
    @kext.triggers 1.0
    |IOAVB!F 800.17
    >DspFuncLib 283.15
    @kext.OSvKernDSPLib 529
    >!ASSE 1.0
    >!ABacklightExpert 1.1.0
    >!ASMBus!C 1.0.18d1
    >X86PlatformPlugin 1.0.0
    @nvidia.driver.NVDAGK100Hal 14.0.0
    @nvidia.driver.NVDAResman 14.0.0
    >!ASMBusPCI 1.0.14d1
    @!AGPUWrangler 4.5.21
    |IOSlowAdaptiveClocking!F 1.0.0
    >!AHDA!C 283.15
    |IOHDA!F 283.15
    >!AGraphicsControl 4.5.21
    |IONDRVSupport 569.3
    |IOAccelerator!F2 438.2.8
    @!AGraphicsDeviceControl 4.5.21
    |IOGraphics!F 569.3
    >IOPlatformPlugin!F 6.0.0d8
    @plugin.IOgPTPPlugin 800.14
    |Broadcom!BHost!CUSBTransport 7.0.2f4
    |IO!BHost!CUSBTransport 7.0.2f4
    |IO!BHost!CTransport 7.0.2f4
    |IO!B!F 7.0.2f4
    |IO!BPacketLogger 7.0.2f4
    >!UMultitouch 264
    >usb.IOUSBHostHIDDevice 1.2
    >usb.ethernet.asix 5.0.0
    >usb.!UHostCompositeDevice 1.2
    >usb.networking 5.0.0
    >usb.!UHub 1.2
    |IOAudio!F 300.2
    @vecLib.kext 1.2.0
    |IOSerial!F 11
    @filesystems.hfs.encodings.kext 1
    |IOSurface 269.6
    >!AThunderboltDPInAdapter 6.2.4
    >!AThunderboltDPAdapter!F 6.2.4
    >!AThunderboltPCIDownAdapter 2.5.2
    >!AThunderboltNHI 5.8.1
    |IOThunderbolt!F 7.4.7
    |IOAHCIBlock!S 316.40.3
    |IO80211!F 1200.12.2b1
    |IOSkywalk!F 1
    >corecapture 1.0.4
    |IOEthernetAVB!C 1.1.0
    >mDNSOffloadUserClient 1.0.1b8
    |IOAHCI!F 290.0.1
    >usb.!UEHCIPCI 1.2
    >usb.!UEHCI 1.2
    >usb.!UXHCIPCI 1.2
    >usb.!UXHCI 1.2
    >usb.!UHostPacketFilter 1.0
    |IOUSB!F 900.4.2
    >!AEFINVRAM 2.1
    >!AEFIRuntime 2.1
    |IOSMBus!F 1.1
    |IOHID!F 2.0.0
    $quarantine 4
    $sandbox 300.0
    @kext.!AMatch 1.0.0d1
    >DiskImages 493.0.0
    >!AFDEKeyStore 28.30
    >!AEffaceable!S 1.0
    >!AKeyStore 2
    >!UTDM 489.60.3
    |IOSCSIBlockCommandsDevice 422.0.2
    >!ACredentialManager 1.0
    >KernelRelayHost 1
    >!ASEPManager 1.0.1
    >IOSlaveProcessor 1
    |IOUSBMass!SDriver 157.40.7
    |IOSCSIArchitectureModel!F 422.0.2
    |IO!S!F 2.1
    |IOUSBHost!F 1.2
    >!UHostMergeProperties 1.2
    >usb.!UCommon 1.0
    >!ABusPower!C 1.0
    |CoreAnalytics!F 1
    >!AMobileFileIntegrity 1.0.5
    @kext.CoreTrust 1
    |IOTimeSync!F 800.14
    |IONetworking!F 3.4
    |IOReport!F 47
    >!AACPIPlatform 6.1
    >!ASMC 3.1.9
    >watchdog 1
    |IOPCI!F 2.9
    |IOACPI!F 1.4
    @kec.pthread 1
    @kec.Libm 1
    @kec.corecrypto 1.0

  2. #2
    Macbook Pro keeps crashing
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    8,351
    Your Mac's Specs
    27" 2019 iMac
    Rep Power
    24
    What version of macOS are you running?

    Right off the bat, I see you have Malwarebytes and Avast Antivirus. While I'm of the opinion that it's ok to have a piece of malware screening software available as a second opinion to run once in a while (you are covered by macOS' XProtect, though adware is known to slip through), you don't need one to run live scans constantly and having 2 is absurd. Get rid of Avast... I don't know of any high opinions of it. Malwarebytes used to be held in high regard but it's starting to fall out of favor. Consider ditching it in favor of DetectX if you must have something. DetectX captured adware for a couple members here this week and is proving to be exceptionally good.

    If this doesn't fix it, next step is to try uninstalling Paragon's NTFS driver. They are normally pretty reliable, but we need to eliminate it as a culprit here. Do you know if it is up to date?

    How to Uninstall Avast on Mac and Do It Properly? | UninstallAppsOnMac
    Last edited by Lifeisabeach; 01-11-2020 at 11:50 PM.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | Find Any File | Apple Hardware Test | How to test your hard drive | DetectX: Malware monitoring and removal | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  3. #3
    I"m running Catalina. I will uninstall Malawarebytes and Avast Antivirus and see how I go. Thanks

  4. #4
    Macbook Pro keeps crashing
    Slydude's Avatar
    Member Since
    Nov 16, 2009
    Location
    North Louisiana, USA
    Posts
    15,053
    Your Mac's Specs
    2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone XS, 2015 iMac 16 GB 10.15.5 beta
    Rep Power
    26
    Do you have a reason to read NTFS dusks (typically formatted by Windows) on your Mac? If not, remove the Paragon driver? It's usually a solid program, I have it on my system, but there's no reason to have it installed if you don't need it.
    “Hard work beats talent when talent fails to work hard.”
    Kevin Durant

  5. #5
    I have removed Paragon. I will see how it performs tomorrow. If it continues to crash, will post an updated report. Cheers

  6. #6
    Macbook Pro keeps crashing
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    41,870
    Your Mac's Specs
    2011 17" MBP 2.2ghz, 16gig ram, OS 10.11.6
    Rep Power
    44
    Thread moved to better area (notebooks).

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  7. #7
    Macbook Pro keeps crashing
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    8,351
    Your Mac's Specs
    27" 2019 iMac
    Rep Power
    24
    Quote Originally Posted by Qball View Post
    I have removed Paragon. I will see how it performs tomorrow. If it continues to crash, will post an updated report. Cheers
    If you still have problems, let us know more about the specs of your system (model/year, amount of RAM, etc). What type of internal drive, its capacity and how full it is, etc. Also try EtreCheck, a troubleshooting app that may help give some insight here.
    EtreCheck

    Do you have any insight as to when this started? Anything new installed? Anything new plugged into it?
    Last edited by Lifeisabeach; 01-12-2020 at 09:22 AM.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | Find Any File | Apple Hardware Test | How to test your hard drive | DetectX: Malware monitoring and removal | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  8. #8
    I have removed programs as suggested but problem persists. Here is the latest report:
    panic(cpu 2 caller 0xffffff80236284e7): "com_apple_driver_MaxTranserSizeOverrideDriver::se tPowerState(0xffffff80380bb560 : 0xffffff7fa38f218a, 1 -> 0) timed out after 100596 ms"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.61.1/iokit/Kernel/IOServicePM.cpp:5302
    Backtrace (CPU 2), Frame : Return Address
    0xffffff915fe2bb40 : 0xffffff8022f3bb1b
    0xffffff915fe2bb90 : 0xffffff80230733e5
    0xffffff915fe2bbd0 : 0xffffff8023064e5e
    0xffffff915fe2bc20 : 0xffffff8022ee2a40
    0xffffff915fe2bc40 : 0xffffff8022f3b207
    0xffffff915fe2bd40 : 0xffffff8022f3b5eb
    0xffffff915fe2bd90 : 0xffffff80236d24f9
    0xffffff915fe2be00 : 0xffffff80236284e7
    0xffffff915fe2be50 : 0xffffff80236280a9
    0xffffff915fe2be60 : 0xffffff802363f45e
    0xffffff915fe2bea0 : 0xffffff8023626e58
    0xffffff915fe2bec0 : 0xffffff8022f7d765
    0xffffff915fe2bf40 : 0xffffff8022f7d291
    0xffffff915fe2bfa0 : 0xffffff8022ee213e

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    19C57

    Kernel version:
    Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
    Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
    Kernel slide: 0x0000000022c00000
    Kernel text base: 0xffffff8022e00000
    __HIB text base: 0xffffff8022d00000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System shutdown begun: NO
    Panic diags file available: YES (0x0)

    System uptime in nanoseconds: 11873756188392
    last loaded kext at 39892016021: >IO!BHIDDriver 7.0.2f4 (addr 0xffffff7fa6359000, size 106496)
    loaded kexts:
    com.avast.PacketForwarder 2.1
    com.avast.FileShield 4.0.0
    com.malwarebytes.mbam.rtprotection 4.0.30
    com.paragon-software.filesystems.ntfs 288.2.14
    @fileutil 20.036.15
    @filesystems.autofs 3.0
    >AudioAUUC 1.70
    >AGPM 111.4.1
    >!APlatformEnabler 2.7.0d0
    >X86PlatformShim 1.0.0
    >!AMikeyHIDDriver 131
    >!AGraphicsDevicePolicy 4.5.21
    >!AHDAHardwareConfigDriver 283.15
    @AGDCPluginDisplayMetrics 4.5.21
    >!AHDA 283.15
    >!AUpstreamUserClient 3.6.8
    >!AHV 1
    |IOUserEthernet 1.0.1
    >ACPI_SMC_PlatformPlugin 1.0.0
    >!A!IHD4000Graphics 14.0.3
    >AGDCBacklightControl 4.5.21
    >!ASMCLMU 212
    >!ABacklight 180.1
    |IO!BSerialManager 7.0.2f4
    @GeForce 14.0.0
    >!AMCCSControl 1.13
    >!AMikeyDriver 283.15
    >pmtelemetry 1
    >!AFIVRDriver 4.1.0
    @Dont_Steal_Mac_OS_X 7.0.0
    >eficheck 1
    >!AThunderboltIP 3.1.3
    >!ALPC 3.1
    >!AMuxControl 4.5.21
    @nvidia.NVDAStartup 14.0.0
    >!A!IFramebufferCapri 14.0.3
    >!A!ISlowAdaptiveClocking 4.0.0
    >!ASMCPDRC 1.0.0

  9. #9
    Macbook Pro keeps crashing
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    8,351
    Your Mac's Specs
    27" 2019 iMac
    Rep Power
    24
    Your log still shows Avast, Malwarebytes, and Paragon are loading.

    EDIT: Here are links to how to properly uninstall them:
    How to uninstall Avast from Mac | Technobezz
    How to Uninstall Malwarebytes on Mac
    How To Uninstall Microsoft NTFS For Mac By Paragon Software › Knowledge Base
    Last edited by Lifeisabeach; 01-12-2020 at 10:19 PM.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | Find Any File | Apple Hardware Test | How to test your hard drive | DetectX: Malware monitoring and removal | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  10. #10
    It's a Macbook Pro (Retina) mid 2012
    Below is system report:Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro10,1
    Processor Name: Quad-Core Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Hyper-Threading Technology: Enabled
    Memory: 8 GB
    Boot ROM Version: 258.0.0.0.0
    SMC Version (system): 2.3f36
    Serial Number (system): C02JQ99EDKQ2
    Hardware UUID: E4612AA1-9FA4-5A54-B5EE-56DF767495A8

    Qball:

    Free: 197.74 GB (197,744,209,920 bytes)
    Capacity: 499.42 GB (499,418,030,080 bytes)
    Mount Point: /
    File System: APFS
    Writable: No
    Ignore Ownership: No
    BSD Name: disk1s5
    Volume UUID: 6DDF1239-0B00-4F47-B275-9963DFC90BF1
    Physical Drive:
    Device Name: APPLE SSD SM512E
    Media Name: AppleAPFSMedia
    Medium Type: SSD
    Protocol: SATA
    Internal: Yes
    Partition Map Type: Unknown
    S.M.A.R.T. Status: Verified

    Here is the report generated by EtreCheck:
    EtreCheck version: 5.4.8 (5091)
    Report generated: 2020-01-13 13:15:38
    Download EtreCheck from EtreCheck
    Runtime: 2:50
    Performance: Excellent
    Sandbox: Enabled
    Full drive access: Disabled

    Problem: Computer is restarting

    Major Issues:
    Anything that appears on this list needs immediate attention.
    Battery failure - Your battery is reporting that it needs to be serviced.
    System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.
    Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.
    More than one antivirus app - This machine has multiple antivirus apps installed.

    Minor Issues:
    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
    Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware.
    High battery cycle count - Your battery may be losing capacity.
    Clean up - There are orphan files that could be removed.
    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
    System modifications - There are a large number of system modifications running in the background.
    32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
    Limited drive access - More information may be available with Full Drive Access.

    Hardware Information:
    MacBook Pro (Retina, 15-inch, Mid 2012)
    MacBook Pro Model: MacBookPro10,1
    1 2.6 GHz Quad-Core Intel Core i7 (i7-3720QM) CPU: 4-core
    8 RAM - Not upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600
    BANK 1/DIMM0 - 4 GB DDR3 1600
    Battery: Health = Service Battery - Cycle count = 760

    Video Information:
    Intel HD Graphics 4000 - VRAM: 1536 MB
    NVIDIA GeForce GT 650M - VRAM: 1 GB
    Color LCD (built-in) 2880 x 1800

    Drives:
    disk0 - APPLE SSD SM512E 500.28 GB (Solid State - TRIM: Yes)
    Internal SATA 6 Gigabit Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 499.42 GB
    disk1 [APFS Virtual drive] 499.42 GB (Shared by 5 volumes)
    disk1s1 - Q***** Data (APFS) [APFS Virtual drive] (Shared - 288.73 GB used)
    disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
    disk1s3 - Recovery (APFS) [Recovery] (Shared)
    disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
    disk1s5 - Q***l (APFS) (Shared - 11.02 GB used)

    Mounted Volumes:
    disk1s1 - Q***** Data [APFS Virtual drive]
    499.42 GB (Shared - 288.73 GB used, 200.62 GB available, 197.82 GB free)
    APFS
    Mount point: /System/Volumes/Data

    disk1s4 - VM [APFS VM]
    499.42 GB (Shared - 1.07 GB used, 197.82 GB free)
    APFS
    Mount point: /private/var/vm

    disk1s5 - Q***l
    499.42 GB (Shared - 11.02 GB used, 200.62 GB available, 197.82 GB free)
    APFS
    Mount point: /
    Read-only: Yes

    Network:
    Interface en5: AX88x72A
    Interface en6: HUAWEI_MOBILE
    Interface en7: iPad
    Interface en0: Wi-Fi
    802.11 a/b/g/n
    Interface en4: iPhone
    Interface en1: Bluetooth PAN
    Interface bridge0: Thunderbolt Bridge

    System Software:
    macOS Catalina 10.15.2 (19C57)
    Time since boot: Less than an hour

    Configuration Files:
    /etc/hosts - Count: 1

    Configuration Profiles:
    This computer has configuration profiles installed.

    Notifications:
    Notifications not available without Full Drive Access.

    Security:
    System Status
    Gatekeeper: Enabled
    System Integrity Protection: Disabled

    Antivirus software: CleanMyMac, Avast, and Malwarebytes

    Unsigned Files:
    Launchd: /Library/LaunchDaemons/net.novamotum.VMRServer.plist
    Executable: /usr/local/bin/VMRServer
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
    Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.avast.userinit.plist
    Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist
    Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.avast.update.plist
    Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist
    Executable: /Library/Application Support/Citrix Receiver/ctxusbd
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.paragon-software.facebook.agent.plist
    Executable: /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent
    Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
    Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist
    Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist
    Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400
    Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.myheritage.familytreebuilder.checkupdates.plis t
    Executable: com.myheritage.familytreebuilder.checkupdates
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.avast.init.plist
    Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist
    Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400
    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
    Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
    Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
    Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
    Details: Exact match found in the whitelist - probably OK

    32-bit Applications:
    5 32-bit apps

    Kernel Extensions:
    /Applications/Avast.app
    AvastFileShield.kext (4.0.0 - SDK 10.12)
    AvastPacketForwarder.kext (2.1 - SDK 10.12)

    /Applications/UniConverter.app
    SystemAudioRecorder.kext (1.1.0 - SDK 10.6)

    /Library/Application Support/Citrix Receiver
    CitrixGUSB.kext (12.9.1 - SDK 10.9)

    /Library/Application Support/Malwarebytes/MBAM/Kext
    MB_MBAM_Protection.kext (4.0 - SDK 10.11)

    /Library/Extensions
    ufsd_NTFS.kext (14.2.288 - SDK 10.5)

    System Launch Agents:
    [Not Loaded] 18 Apple tasks
    [Loaded] 168 Apple tasks
    [Running] 125 Apple tasks

    System Launch Daemons:
    [Not Loaded] 36 Apple tasks
    [Loaded] 182 Apple tasks
    [Running] 118 Apple tasks

    Launch Agents:
    [Loaded] 6H4HRTU5E3.com.avast.passwords.Agent.plist (AVAST Software a.s. - installed 2018-12-19)
    [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2019-12-14)
    [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2020-01-02)
    [Loaded] com.citrix.AuthManager_Mac.plist (? b095ca60 - installed 2018-04-28)
    [Running] com.citrix.ReceiverHelper.plist (? 369731a0 - installed 2018-04-28)
    [Running] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2018-04-28)
    [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18)
    [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-01-10)
    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-12-16)
    [Other] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 - installed 2016-08-29)
    [Loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 - installed 2016-08-29)
    [Running] com.wdc.WD-Drive-Agent.plist (Western Digital Corporation Branded Products Group - installed 2017-07-02)

    Launch Daemons:
    [Loaded] 6H4HRTU5E3.com.avast.passwords.AgentXPC.plist (AVAST Software a.s. - installed 2018-12-19)
    [Not Loaded] PT.updd.plist (? 0 - installed 2019-10-20)
    [Running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2018-04-01)
    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-11-23)
    [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2019-12-14)
    [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2019-12-14)
    [Loaded] com.avast.init.plist (? fe750b9b - installed 2020-01-02)
    [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2020-01-02)
    [Loaded] com.avast.update.plist (? f4a2548f - installed 2020-01-02)
    [Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2018-04-28)
    [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2018-01-06)
    [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-02-02)
    [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-11-30)
    [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18)
    [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plis t (Microsoft Corporation - installed 2020-01-10)
    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-01-10)
    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-12-16)
    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-11-11)
    [Other] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 - installed 2016-08-29)
    [Loaded] com.paragon.NTFS.launch.plist (Apple - installed 2019-12-05)
    [Other] com.spotflux.Spotflux.tun.plist (Apple - installed 2019-12-05)
    [Other] net.novamotum.VMRServer.plist (? b7d22cf3 - installed 2015-10-15)

    User Launch Agents:
    [Loaded] com.DigiDNA.iMazing2Mac.Mini.plist (DigiDNA SARL - installed 2019-12-11)
    [Loaded] com.google.keystone.agent.plist (? 0 - installed 2019-12-04)
    [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2019-12-04)
    [Other] com.iskysoft.iTransferHelper.plist (DAWEI GUO - installed 2019-12-11)
    [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2019-02-02)
    [Loaded] com.myheritage.familytreebuilder.checkupdates.plis t (? 0 - installed 2017-04-25)

    User Login Items:
    [Loaded] LaunchAtLoginHelper (App Store - installed 2020-01-10)
    Modern Login Item
    /Applications/CleanMyDrive 2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app

    [Not Loaded] Folx Schedule Helper (ELTIMA LLC - installed 2019-03-16)
    Modern Login Item
    /Applications/Folx.app/Contents/Library/LoginItems/FolxScheduleHelper.app

    [Not Loaded] Keeper Password Manager Login Helper (App Store - installed 2020-01-09)
    Modern Login Item
    /Applications/Keeper Password Manager.app/Contents/Library/LoginItems/Keeper Password Manager Login Helper.app

    [Not Loaded] LoginHelper (App Store - installed 2018-12-22)
    Modern Login Item
    /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app

    [Loaded] MemoryCleanHelper (App Store - installed 2018-09-22)
    Modern Login Item
    /Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app

    [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-01-10)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

    [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-01-10)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

    [Not Loaded] SpeedTestHelper (App Store - installed 2020-01-10)
    Modern Login Item
    /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app

    [Not Loaded] StarStartupHelper (App Store - installed 2019-07-07)
    Modern Login Item
    /Applications/Star VPN.app/Contents/Library/LoginItems/StarStartupHelper.app

    [Not Loaded] Trello Login Helper (App Store - installed 2020-01-04)
    Modern Login Item
    /Applications/Trello.app/Contents/Library/LoginItems/Trello Login Helper.app

    [Running] VirusBarrier Scanner_Helper (App Store - installed 2019-11-10)
    Modern Login Item
    /Applications/VirusBarrier Scanner.app/Contents/Library/LoginItems/VirusBarrier Scanner_Helper.app

    [Not Loaded] WhatsApp Login Helper (App Store - installed 2019-12-14)
    Modern Login Item
    /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

    [Not Loaded] PhotoStreamAgent (App Store - installed 2019-02-23)
    Modern Login Item
    /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

    [Not Loaded] LaunchAtLoginHelperFree (App Store - installed 2018-11-04)
    Modern Login Item
    /Applications/myTuner Radio.app/Contents/Library/LoginItems/LaunchAtLoginHelperFree.app

    Internet Plug-ins:
    AdobePDFViewerNPAPI: 11.0.10 (? - installed 2019-11-26)
    CitrixICAClientPlugIn: 12.9.1 (? - installed 2019-02-02)
    PepperFlashPlayer: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-11)
    AdobePDFViewer: 11.0.10 (? - installed 2019-11-26)

    Safari Extensions:
    Bear Safari Extension - App Store (installed 2020-01-04)
    Folx - ELTIMA LLC (installed 2019-03-16)
    KeeperFill - App Store (installed 2020-01-09)

    3rd Party Preference Panes:
    Flash Player (installed 2019-11-23)

    Time Machine:
    Time Machine information not available without Full Drive Access.
    6 local snapshots
    Oldest local snapshot: 2020-01-12 18:30:44
    Last local snapshot: 2020-01-13 12:49:53

    Performance:
    System Load: 2.02 (1 min ago) 1.77 (5 min ago) 1.15 (15 min ago)
    Nominal I/O speed: 10.94 MB/s
    File system: 27.87 seconds
    Write speed: 288 MB/s
    Read speed: 466 MB/s

    CPU Usage Snapshot:
    Type Overall
    System 3 %
    User 3 %
    Idle 93 %

    Top Processes Snapshot by CPU:
    Process (count) CPU (Source - Location)
    Other processes 34.19 % (?)
    EtreCheck 7.32 % (App Store)
    App Store 5.82 % (Apple)
    Airmail 2.52 % (App Store)
    accountsd 1.63 % (Apple)

    Top Processes Snapshot by Memory:
    Process (count) RAM usage (Source - Location)
    EtreCheck 533 MB (App Store)
    App Store 165 MB (Apple)
    Airmail 127 MB (App Store)
    Mail 114 MB (Apple)
    Google Chrome 104 MB (Google, Inc.)

    Top Processes Snapshot by Network Use:
    Process (count) Input / Output (Source - Location)
    Other processes 17 MB / 214 KB (?)
    rapportd 3 KB / 902 B (Apple)
    SystemUIServer 0 B / 64 B (Apple)
    routined 0 B / 0 B (Apple)
    homed 0 B / 0 B (Apple)

    Virtual Memory Information:
    Physical RAM: 8 GB

    Free RAM: 258 MB
    Used RAM: 5.49 GB
    Cached files: 2.26 GB

    Available RAM: 2.51 GB
    Swap Used: 0 B

    Software Installs (past 30 days):
    Install Date Name (Version)
    2019-12-14 AvastHUB
    2019-12-15 Microsoft Word
    2019-12-16 Apowersoft Video Converter Studio
    2019-12-16 Microsoft Office
    2020-01-02 熊掌记 (1.7.7)
    2020-01-02 Trello (2.11.3)
    2020-01-08 XProtectPlistConfigData (2111)
    2020-01-08 MRTConfigData (1.52)
    2020-01-09 Spark (2.5.2)
    2020-01-09 Keeper Password Manager (14.10.0)
    2020-01-10 CleanMyDrive 2 (2.1.18)
    2020-01-10 Speedtest (1.9)
    2020-01-13 EtreCheck (5.4.8)

    Clean up:
    /Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist
    /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-software.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify.agent
    Executable not found
    /Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist
    /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-software.NTFS.fsnotify.daemon
    Executable not found


    Diagnostics Information (past 7-30 days):
    Directory /Library/Logs/DiagnosticReports is not accessible.
    Enable Full Drive Access to see more information.

    End of report

    I'm not sure when this started but at least two months. In past few months I have added iSkysoft Video Converter Ultimate, Any Video Converter, Uniconverter, EaseUS Mobi Mover and Duet. Happy to remove any or all if you think it would help. Also added Microsoft package (word, Excel etc).
    Cheers

  11. #11
    I have uninstalled Avast and Malaware as you suggested but cannot find a Paragon app t open. A search of my computer finds some Paragon Folders, including Software and FacebookAgent, but they are inactive - when I click to open they cannot find a program to open. Any suggestions? Cheers

  12. #12
    Macbook Pro keeps crashing
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    8,351
    Your Mac's Specs
    27" 2019 iMac
    Rep Power
    24
    Battery failure - Your battery is reporting that it needs to be serviced.


    You may need a new battery. CoconutBattery may be helpful to give more info, but this is something you most likely need to look into.
    coconutBattery 3.8.2 - by coconut-flavour.com

    System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.
    Why is this disabled? Some software require it to bypass Apple's restrictions, but this should be avoided.

    Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.
    I'm not sure what this means. This is worrisome.

    More than one antivirus app - This machine has multiple antivirus apps installed.


    In addition to Avast and Malwarebytes, you also have Virus Barrier. So you have 3 pieces of anti-malware software installed and running. That's crazy pants. Uninstall them all... maybe keep just Malwarebytes to run once in a while, or ditch that and get DetectX instead and run that once in a while. In fact, I definitely recommend trying DetectX. It's proving very good at rooting out adware. You don't need anything else.

    I can't tell what version of Paragon's NTFS you have installed, but you at least need to make sure you have the latest version for Catalina compatibility.

    2020-01-02 熊掌记 (1.7.7)
    This shows as a piece of installed software. I have no idea what this is.

    You also have 2 memory cleaning apps loading: Memory Clean 2.app and Memory Clean.app. You don't need two of these running. You don't even need one. They are placebos and don't do anything truly useful.

    These are everything that need immediate attention. Some other members may have things to add. CleanMyMac is a controversial app that many here frown on. I'm of the opinion that it does a lot of useful things in a convenient package, but I don't like the vague "cleans junk" feature that it claims to do and otherwise it's overpriced for it all. I don't know how reliable its malware removal feature is (which makes this 4 pieces of anti malware software you have here), but I wouldn't vouch for it.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | Find Any File | Apple Hardware Test | How to test your hard drive | DetectX: Malware monitoring and removal | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  13. #13
    Macbook Pro keeps crashing
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    8,351
    Your Mac's Specs
    27" 2019 iMac
    Rep Power
    24
    Quote Originally Posted by Qball View Post
    I have uninstalled Avast and Malaware as you suggested but cannot find a Paragon app t open. A search of my computer finds some Paragon Folders, including Software and FacebookAgent, but they are inactive - when I click to open they cannot find a program to open. Any suggestions? Cheers
    Download Find Any File (see my signature). Then boot into Safe Mode. Use FAF and search your Mac for the string Paragon and delete anything it matches. Reboot when done.
    Use safe mode to isolate issues with your Mac - Apple Support

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | Find Any File | Apple Hardware Test | How to test your hard drive | DetectX: Malware monitoring and removal | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  14. #14
    Thanks. I will take your advice on all of this and let you know how I go. In respect of the battery, I only use my computer when it is plugged in so does it matter that the battery may not be optimal? Cheers

  15. #15
    Thanks. I will take your advice on all of this and let you know how I go. In respect of the battery, I only use my computer when it is plugged in so does it matter that the battery may not be optimal? Cheers

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