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  1. #1
    Help Identify the issue with MacBook Pro (13-inch, Mid 2012) - Grey Screen Question Mark even after
    I have changed the SSD.
    Reset the NVRAM and SMC with no success, it will hang and get stuck on grey screen. Can you please identify the issue here?

    Code:
    Anonymous UUID:       031B686C-5BBD-1979-1AE8-2A7BFDDA4E54
    
    Mon Oct 21 08:51:03 2019
    
    *** Panic Report ***
    panic(cpu 0 caller 0xffffff8003d88c2d): Kernel trap at 0xffffff7f852ab514, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff80edd89024, CR3: 0x0000000007964000, CR4: 0x00000000001626e0
    RAX: 0x0000000000040024, RBX: 0xffffff8016764b40, RCX: 0xffffff801925d80c, RDX: 0x0000000000000001
    RSP: 0xffffff8104f93d30, RBP: 0xffffff8104f93d30, RSI: 0x0000000000040024, RDI: 0xffffff8017b68800
    R8:  0xffffff801925d800, R9:  0xffffff80edd49000, R10: 0x00000000142a9021, R11: 0xffffff8019213800
    R12: 0xffffff7f852d6a40, R13: 0xffffff801925d800, R14: 0xffffff8019b50700, R15: 0x0000000010009000
    RFL: 0x0000000000010287, RIP: 0xffffff7f852ab514, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0xffffff80edd89024, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0, VF: 10
    
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8104f937e0 : 0xffffff8003c6e166 
    0xffffff8104f93830 : 0xffffff8003d96714 
    0xffffff8104f93870 : 0xffffff8003d88a00 
    0xffffff8104f938f0 : 0xffffff8003c20180 
    0xffffff8104f93910 : 0xffffff8003c6dbdc 
    0xffffff8104f93a40 : 0xffffff8003c6d99c 
    0xffffff8104f93aa0 : 0xffffff8003d88c2d 
    0xffffff8104f93c20 : 0xffffff8003c20180 
    0xffffff8104f93c40 : 0xffffff7f852ab514 
    0xffffff8104f93d30 : 0xffffff7f852755ac 
    0xffffff8104f93d90 : 0xffffff7f851ff504 
    0xffffff8104f93db0 : 0xffffff7f851ff411 
    0xffffff8104f93dd0 : 0xffffff7f8529c5d0 
    0xffffff8104f93e30 : 0xffffff7f851c3d04 
    0xffffff8104f93e60 : 0xffffff8004270862 
    0xffffff8104f93ea0 : 0xffffff800429856e 
    0xffffff8104f93ee0 : 0xffffff800426f900 
    0xffffff8104f93f60 : 0xffffff80042796d7 
    0xffffff8104f93fa0 : 0xffffff8003c1f4f7 
          Kernel Extensions in backtrace:
             com.apple.iokit.IOAcceleratorFamily2(378.18.1)[BAA0383C-9650-3934-B04A-69008F757A2C]@0xffffff7f851bf000->0xffffff7f85255fff
                dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[54CD88E5-9FD7-30FC-89A0-E4B2D0CE6F85]@0xffffff7f84d09000
                dependency: com.apple.iokit.IOSurface(211.12)[E998B85B-3174-3C25-B82B-C0D8BD9720E5]@0xffffff7f851a3000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[1850E7DA-E707-3027-A3AA-637C80B57219]@0xffffff7f84494000
                dependency: com.apple.iokit.IOGraphicsFamily(519.15)[D5F2A20D-CAB0-33B2-91B9-E8755DFC34CB]@0xffffff7f84d44000
             com.apple.driver.AppleIntelHD4000Graphics(10.3.2)[B9649008-E0F4-3CF1-8BFE-EC2C278E087D]@0xffffff7f85266000->0xffffff7f852d6fff
                dependency: com.apple.iokit.IOSurface(211.12)[E998B85B-3174-3C25-B82B-C0D8BD9720E5]@0xffffff7f851a3000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[1850E7DA-E707-3027-A3AA-637C80B57219]@0xffffff7f84494000
                dependency: com.apple.iokit.IOGraphicsFamily(519.15)[D5F2A20D-CAB0-33B2-91B9-E8755DFC34CB]@0xffffff7f84d44000
                dependency: com.apple.iokit.IOAcceleratorFamily2(378.18.1)[BAA0383C-9650-3934-B04A-69008F757A2C]@0xffffff7f851bf000
    
    BSD process name corresponding to current thread: kernel_task
    
    Mac OS version:
    17E199
    
    Kernel version:
    Darwin Kernel Version 17.5.0: Mon Mar  5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64
    Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3
    Kernel slide:     0x0000000003a00000
    Kernel text base: 0xffffff8003c00000
    __HIB  text base: 0xffffff8003b00000
    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
    Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."
    
    System uptime in nanoseconds: 37321504976095
    last loaded kext at 35908102652414: com.apple.driver.AppleUSBAudio	312.6 (addr 0xffffff7f87066000, size 397312)
    last unloaded kext at 36065974096289: com.apple.driver.usb.cdc	5.0.0 (addr 0xffffff7f8705f000, size 28672)
    loaded kexts:
    com.Cycling74.driver.Soundflower	2
    com.apple.filesystems.smbfs	3.2.2
    com.apple.driver.AGPM	110.23.33
    com.apple.driver.X86PlatformShim	1.0.0
    com.apple.filesystems.autofs	3.0
    com.apple.driver.AppleMikeyHIDDriver	131
    com.apple.driver.AudioAUUC	1.70
    com.apple.driver.AppleGraphicsDevicePolicy	3.18.48
    com.apple.AGDCPluginDisplayMetrics	3.18.48
    com.apple.driver.AppleUpstreamUserClient	3.6.5
    com.apple.driver.AppleHDA	281.51
    com.apple.driver.AppleHV	1
    com.apple.iokit.IOUserEthernet	1.0.1
    com.apple.iokit.IOBluetoothSerialManager	6.0.5f3
    com.apple.driver.pmtelemetry	1
    com.apple.driver.AppleBacklight	170.12.6
    com.apple.driver.AppleMikeyDriver	281.51
    com.apple.driver.AppleIntelHD4000Graphics	10.3.2
    com.apple.driver.eficheck	1
    com.apple.driver.AppleSMCLMU	211
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.SMCMotionSensor	3.0.4d1
    com.apple.driver.AppleMCCSControl	1.5.4
    com.apple.driver.AppleSMCPDRC	1.0.0
    com.apple.driver.AppleLPC	3.1
    com.apple.driver.AppleOSXWatchdog	1
    com.apple.driver.AppleIntelSlowAdaptiveClocking	4.0.0
    com.apple.driver.AppleThunderboltIP	3.1.1
    com.apple.driver.AppleIntelFramebufferCapri	10.3.2
    com.apple.driver.AppleUSBTCButtons	254
    com.apple.driver.AppleUSBTCKeyboard	254
    com.apple.driver.AppleIRController	353
    com.apple.filesystems.hfs.kext	407.50.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
    com.apple.BootCache	40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0
    com.apple.iokit.SCSITaskUserClient	404.30.2
    com.apple.filesystems.apfs	748.51.0
    com.apple.driver.AppleFWOHCI	5.5.9
    com.apple.driver.AirPort.Brcm4360	1240.19.1a3
    com.apple.driver.AppleSDXC	1.7.6
    com.apple.iokit.AppleBCM5701Ethernet	10.3.1
    com.apple.driver.AppleAHCIPort	329.50.2
    com.apple.driver.AppleSmartBatteryManager	161.0.0
    com.apple.driver.AppleRTC	2.0
    com.apple.driver.AppleACPIButtons	6.1
    com.apple.driver.AppleHPET	1.8
    com.apple.driver.AppleSMBIOS	2.1
    com.apple.driver.AppleACPIEC	6.1
    com.apple.driver.AppleAPIC	1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient	220.50.1
    com.apple.nke.applicationfirewall	183
    com.apple.security.TMSafetyNet	8
    com.apple.security.quarantine	3
    com.apple.driver.AppleIntelCPUPowerManagement	220.50.1
    com.apple.driver.AppleUSBAudio	312.6
    com.apple.kext.triggers	1.0
    com.apple.driver.DspFuncLib	281.51
    com.apple.kext.OSvKernDSPLib	526
    com.apple.iokit.IOAVBFamily	675.6
    com.apple.plugin.IOgPTPPlugin	675.12
    com.apple.driver.AppleSSE	1.0
    com.apple.iokit.IOSerialFamily	11
    com.apple.driver.AppleBacklightExpert	1.1.0
    com.apple.driver.AppleHDAController	281.51
    com.apple.iokit.IOHDAFamily	281.51
    com.apple.iokit.IOAudioFamily	206.5
    com.apple.vecLib.kext	1.2.0
    com.apple.iokit.IONDRVSupport	519.15
    com.apple.driver.AppleSMBusController	1.0.18d1
    com.apple.driver.AppleSMBusPCI	1.0.14d1
    com.apple.driver.X86PlatformPlugin	1.0.0
    com.apple.driver.IOPlatformPluginFamily	6.0.0d8
    com.apple.driver.AppleGraphicsControl	3.18.48
    com.apple.AppleGPUWrangler	3.18.48
    com.apple.iokit.IOSlowAdaptiveClockingFamily	1.0.0
    com.apple.iokit.IOFireWireIP	2.2.9
    com.apple.iokit.IOAcceleratorFamily2	378.18.1
    com.apple.iokit.IOSurface	211.12
    com.apple.AppleGraphicsDeviceControl	3.18.48
    com.apple.iokit.IOGraphicsFamily	519.15
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	6.0.5f3
    com.apple.iokit.IOBluetoothHostControllerUSBTransport	6.0.5f3
    com.apple.iokit.IOBluetoothHostControllerTransport	6.0.5f3
    com.apple.iokit.IOBluetoothFamily	6.0.5f3
    com.apple.driver.AppleUSBMultitouch	261
    com.apple.driver.usb.IOUSBHostHIDDevice	1.2
    com.apple.driver.usb.networking	5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice	1.2
    com.apple.driver.usb.AppleUSBHub	1.2
    com.apple.filesystems.hfs.encodings.kext	1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice	404.30.2
    com.apple.iokit.IOBDStorageFamily	1.8
    com.apple.iokit.IODVDStorageFamily	1.8
    com.apple.iokit.IOCDStorageFamily	1.8
    com.apple.driver.AppleThunderboltDPInAdapter	5.5.3
    com.apple.driver.AppleThunderboltDPAdapterFamily	5.5.3
    com.apple.driver.AppleThunderboltPCIDownAdapter	2.1.3
    com.apple.iokit.IOFireWireFamily	4.7.0
    com.apple.iokit.IOAHCISerialATAPI	267.50.1
    com.apple.iokit.IOAHCIBlockStorage	301.40.2
    com.apple.iokit.IO80211Family	1200.12.2
    com.apple.driver.corecapture	1.0.4
    com.apple.driver.AppleThunderboltNHI	4.7.2
    com.apple.iokit.IOThunderboltFamily	6.7.8
    com.apple.driver.usb.AppleUSBHostPacketFilter	1.0
    com.apple.iokit.IOEthernetAVBController	1.1.0
    com.apple.driver.mDNSOffloadUserClient	1.0.1b8
    com.apple.iokit.IOAHCIFamily	288
    com.apple.iokit.IOUSBFamily	900.4.1
    com.apple.driver.usb.AppleUSBEHCIPCI	1.2
    com.apple.driver.usb.AppleUSBEHCI	1.2
    com.apple.driver.usb.AppleUSBXHCIPCI	1.2
    com.apple.driver.usb.AppleUSBXHCI	1.2
    com.apple.driver.AppleEFINVRAM	2.1
    com.apple.driver.AppleUSBHostMergeProperties	1.2
    com.apple.driver.AppleEFIRuntime	2.1
    com.apple.iokit.IOHIDFamily	2.0.0
    com.apple.iokit.IOSMBusFamily	1.1
    com.apple.security.sandbox	300.0
    com.apple.kext.AppleMatch	1.0.0d1
    com.apple.driver.DiskImages	480.50.10
    com.apple.driver.AppleFDEKeyStore	28.30
    com.apple.driver.AppleEffaceableStorage	1.0
    com.apple.driver.AppleKeyStore	2
    com.apple.driver.AppleUSBTDM	439.50.6
    com.apple.driver.AppleMobileFileIntegrity	1.0.5
    com.apple.iokit.IOUSBMassStorageDriver	140.50.3
    com.apple.iokit.IOSCSIBlockCommandsDevice	404.30.2
    com.apple.iokit.IOSCSIArchitectureModelFamily	404.30.2
    com.apple.iokit.IOStorageFamily	2.1
    com.apple.driver.AppleCredentialManager	1.0
    com.apple.driver.KernelRelayHost	1
    com.apple.iokit.IOUSBHostFamily	1.2
    com.apple.driver.usb.AppleUSBCommon	1.0
    com.apple.driver.AppleBusPowerController	1.0
    com.apple.driver.AppleSEPManager	1.0.1
    com.apple.driver.IOSlaveProcessor	1
    com.apple.iokit.IOReportFamily	31
    com.apple.iokit.IOTimeSyncFamily	675.12
    com.apple.iokit.IONetworkingFamily	3.4
    com.apple.driver.AppleACPIPlatform	6.1
    com.apple.driver.AppleSMC	3.1.9
    com.apple.iokit.IOPCIFamily	2.9
    com.apple.iokit.IOACPIFamily	1.4
    com.apple.kec.pthread	1
    com.apple.kec.corecrypto	1.0
    com.apple.kec.Libm	1
    
    EOF
    Model: MacBookPro9,2, BootROM MBP91.00D9.B00, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.190.18.1a3)
    Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: HP SSD S700 120GB, 120.03 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS41N
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 3.0 Bus
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

  2. #2
    Help Identify the issue with MacBook Pro (13-inch, Mid 2012) - Grey Screen Question Mark even after
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    58,917
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Rep Power
    53
    Welcome to our forums.

    It appears the problem is with the hard drive.

    Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."

    You stated you changed out the SSD, but did you change the SATA cable that connects the drive to the logic board?

  3. #3
    No wonder, I used another ssd and it still gave the error. Can you please share the part number with me for the sata cable ?

  4. #4
    Help Identify the issue with MacBook Pro (13-inch, Mid 2012) - Grey Screen Question Mark even after
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    58,917
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Mojave
    Rep Power
    53
    I don't have the part number on hand, however, you can obtain it from: Amazon.com, iFixit: The Free Repair Manual, Apple Mac Upgrades - RAM, SSD Flash, External Drives and More

    I believe Amazon will give you the best price and the fastest shipment.

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