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  1. #1
    Unhappy New from factory MacBook Air, mid-2013!?
    Just custom ordered from apples site but got a mid-2013 model. Best guess is some component (the one used to date the machine) is that old but the rest is new. Worst fear is its some refurbished computer.

  2. #2
    New from factory MacBook Air, mid-2013!?
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    41,459
    Your Mac's Specs
    2011 17" MBP 2.2ghz, 16gig ram, OS 10.11.6
    Rep Power
    43
    Thanks for letting us know. What would you like us to do about it?? Do you have a question?

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  3. #3
    I am curious if anyone has heard of this issue and if its something I should worry about as I paid for a 2014 and got 2013. I am totally happy with the machine just a matter of principle. I did not ask for refurbished, just bought one straight from the apple store online

  4. #4
    New from factory MacBook Air, mid-2013!?
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
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    41,459
    Your Mac's Specs
    2011 17" MBP 2.2ghz, 16gig ram, OS 10.11.6
    Rep Power
    43
    Quote Originally Posted by Basilium View Post
    I am curious if anyone has heard of this issue and if its something I should worry about as I paid for a 2014 and got 2013. I am totally happy with the machine just a matter of principle. I did not ask for refurbished, just bought one straight from the apple store online
    Thanks for the additional info.

    - What makes you think that you got a 2013 MBA rather than a 2014 MBA?
    - What are the exact specs of your MBA?
    - What was the purchase price of your MBA (not including tax). If you added some upgrades…let us know that too. Just so we can check if you paid the correct price.

    * Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  5. #5
    New from factory MacBook Air, mid-2013!?
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,333
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
    Rep Power
    53
    Quote Originally Posted by Basilium View Post
    I am curious if anyone has heard of this issue and if its something I should worry about as I paid for a 2014 and got 2013. I am totally happy with the machine just a matter of principle. I did not ask for refurbished, just bought one straight from the apple store online
    There's no way Apple would have sent you a 2013 model MacBook Air since they are no longer selling them from their on line store. They're definitely still selling them from their refurbished site if that's where you purchased it from.

    And like Nick asked.... why do you think you have a 2013 model? When you click on the Apple menu (upper top left of your screen) and select "About This Mac", what does it say?

  6. #6
    I paid exactly $1224
    Attached Images Attached Images

  7. #7
    New from factory MacBook Air, mid-2013!?
    lclev's Avatar
    Member Since
    Jul 24, 2013
    Location
    Ohio (USA)
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    4,108
    Your Mac's Specs
    2017 13" MBPro, 2010 MacPro, iPhone Xs Max
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    I would be calling them. If it is new and your pictures indicate that, you definitely did not get a new model.

    Lisa

  8. #8
    New from factory MacBook Air, mid-2013!?
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,333
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
    Rep Power
    53
    Somethings is not right. The picture above that you included is not the same that's showing on the Apple web site on line store for the 11 inch MacBook Air and Standard Configurations.
    Also, the price you paid is not the same for the configuration you ordered. Are you sure you ordered your MBA from the US Apple Store on line web site store?

  9. #9
    Yes I got it from the US store and thats plus tax but I already talked to apple support both sales and tech both to no avail.

  10. #10
    New from factory MacBook Air, mid-2013!?
    pm-r's Avatar
    Member Since
    Oct 16, 2010
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    Not to worry, you got a 2014 model Mac!!

    According to the serial number in the screen shot, (and not the best thing to include at a world forum BTW). it was: Built between Dec. 1, 2014 and Dec. 7, 20014 in Shanghai, China.

    Talk about fresh!!!

    Feel better now??

  11. #11
    New from factory MacBook Air, mid-2013!?
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,572
    Your Mac's Specs
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    Rep Power
    38
    And...

    There is absolutely no difference in the hardware between the "mid 2013" and the "early 2014" 11" MBA with the 1.7 Ghz i7 chip - they are exactly the same machine - except, the "early 2014" model is $100 cheaper than when Apple was calling it the "mid 2013" model.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  12. #12
    New from factory MacBook Air, mid-2013!?
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,333
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
    Rep Power
    53
    Something is still not right. The serial number shows when it was built, but the firmware says it's a 2013 model and the screen shot he included does not match the "Standard Configurations" display at the Apple site.

    It's up to the OP of course, but I would be taking it to the closest Apple Store to try to find out what's going on. If he special ordered it, I'm not sure the 14 day return policy applies?

  13. #13
    Awesome guys, thank you so much! Just got same answers from tech support at apple. You guys rock!

  14. #14
    New from factory MacBook Air, mid-2013!?
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    41,459
    Your Mac's Specs
    2011 17" MBP 2.2ghz, 16gig ram, OS 10.11.6
    Rep Power
    43
    Just to add 2 more cents:

    - Just checked the US Apple Store…and for a 11" MacBook Air with 128gig of storage (with the 1.7ghz cpu and 8gig ram upgrades)…you paid the correct price for a new unit.

    - Like "bobtomay" mentioned. The 2013 and 2014 MacBook Air's are basically the same.

    - I checked the serial number on two different sites…and I got an invalid serial number response from both sites.

    - As far as I know. The "About This Mac" info should really say "2014"…not "2013".

    I'm not exactly sure what the Apple Support folks told you. But if it were me…I would want the "About This Mac" info to say "2014"!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  15. #15
    New from factory MacBook Air, mid-2013!?
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    59,333
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
    Rep Power
    53
    I'm not exactly sure what the Apple Support folks told you. But if it were me…I would want the "About This Mac" info to say "2014"!
    I agree with Nick. Like I said above, I'd be paying a visit to my nearest Apple Store and get it settled.

    I liken what happened to you.... to buying a new 2014 automobile but the dealer delivers a 2013 model instead. He then tells you, "there haven't been any changes over last year's model". Imagine how that would go over with someone!

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