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  1. #1
    Question Keyboard not working, left click behaves like right click
    Hey, i have a problem. My macbook air was completely alright when i was using it in the evening. I shut it down, went to bed and then i woke up in the morning, turned on my laptop and all of the sudden, the keyboard didnt work. Also, when i left clicked the trackpad, it behaved like when i do right click(the window with i.e. "copy, save as.." popped up). BUT EVERYTHING else was/is working like a charm. It feels like the laptop is completely okay, just the keyboard and trackpad are not working. This happend like a month ago. I took it to my local Apple Service Provider, and they diagnosed it as water damage(altough there is no possibility i spilled water on it/somebody spilled water on it). They sent me some pictures. The only part showing some damage is a little place, right where the mag safe connector connects to the laptop. Its maybe an inch by inch big. Aparently, they want me to pay 1000(1300dollars) so they can fix it. They want to change the whole motherboard, in order to fix this one little piece of it. I would not say a word if the computer was dead or had some other main damage, but i think its ridiculous to pay 1000(i can buy brand new macbook air for this price) just to pay for the keyboard/trackpad repair. Also, i tried to connect my magic mouse to it and it does the same thing. When i do left click, it actually does right click.
    PLEASE help me, or tell me if its really neccessary to remove and change the WHOLE motherboard or if its reasonable to pay that price for this repair.(I live in Czech Republic, where those repair guys would tell me anything to get money. So i dont really believe them, its a water damage because i didnt spill any water on it) And if you have any suggestions what else could be the problem, i would be glad if you shared them with me.
    These are the pictures of the broken/damaged piece:
    http://i39.tinypic.com/ms0z2s.jpg
    http://i44.tinypic.com/2zxnnnd.jpg

    THANK YOU FOR YOUR HELP

  2. #2
    Keyboard not working, left click behaves like right click
    chscag's Avatar
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    It does look like corrosion has formed on the receptor part to the MagSafe connector. It may not have been from a spill but from humidity. Although it's going to be difficult to convince the Apple repair provider otherwise.

    I'm not sure what recourse you have there in the Czech Republic, but changing out an entire logic board is probably what the Apple service repair would do here in the States also. You may wind up having to live with the problem.

    Sorry I can't be of more help.

  3. #3
    Quote Originally Posted by chscag View Post
    It does look like corrosion has formed on the receptor part to the MagSafe connector. It may not have been from a spill but from humidity. Although it's going to be difficult to convince the Apple repair provider otherwise.

    I'm not sure what recourse you have there in the Czech Republic, but changing out an entire logic board is probably what the Apple service repair would do here in the States also. You may wind up having to live with the problem.

    Sorry I can't be of more help.

    Thank you for your reply. Yeah, i doubt im going to convince them that its not from spill but from humidity or whatever else. But why arent keyboard and trackpad working when there is a corrosion on the receptor part to the magsafe connector?
    Idk if its just me but isnt 1000EUR repair kinda overpriced? I mean, seriously, i can buy a brand new MBA for this price. I dont know what should i do, everybody is encouraging to sell this laptop for parts and buy a new one. But honestly, i dont want to, why would i sell it if its still functional? I can even do some stuff on it, unless i dont have to use keyboard. Thats why i refuse to pay that much, i would not say a THING if my MBA was dead. Like dead dead. Not keyboard-not-working-dead. Understand what im trying to say? That would be reasonable price for what would be needed to fix.
    Also i forgot to mention, trackpad works just fine right after i turn the laptop on. It takes like 2-3minutes for it to stop working properly. Any ideas why?

  4. #4
    Keyboard not working, left click behaves like right click
    MacDude121's Avatar
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    Quote Originally Posted by rom.rej View Post
    Thank you for your reply. Yeah, i doubt im going to convince them that its not from spill but from humidity or whatever else. But why arent keyboard and trackpad working when there is a corrosion on the receptor part to the magsafe connector?
    Idk if its just me but isnt 1000EUR repair kinda overpriced? I mean, seriously, i can buy a brand new MBA for this price. I dont know what should i do, everybody is encouraging to sell this laptop for parts and buy a new one. But honestly, i dont want to, why would i sell it if its still functional? I can even do some stuff on it, unless i dont have to use keyboard. Thats why i refuse to pay that much, i would not say a THING if my MBA was dead. Like dead dead. Not keyboard-not-working-dead. Understand what im trying to say? That would be reasonable price for what would be needed to fix.
    Also i forgot to mention, trackpad works just fine right after i turn the laptop on. It takes like 2-3minutes for it to stop working properly. Any ideas why?
    Selling it for parts and buying a new one does sound like the best option to me personally. It's not actually still functional if the keyboard doesn't work and the trackpad is not working correctly. And also as you said before, you can buy a brand new MBA for the price of the repair.
    -Evan

  5. #5
    I have the same exact problem
    My Macbook suddenly decided to act in the same way as described by the OP (probably because of humidity or a spill), except that it seems to work normally when connect it to an external keyboard. I am currently using it as a clamshell pseudo imac with an external keyboard, mouse and monitor. Do you guys think it is necessary for me to rush to the apple store asap? I don't mind the status quo and I am scared that the apple store might make things worse for me; but do you think that I might have further problems?.

    Thanks
    S

  6. #6
    My wife's (recent) MacBook Air just developed these symptoms overnight. No water damage. She's been onto Apple Support about it & I think they thought they had it sorted, but today it's doing the same thing again. To me this seems clearly a software issue, not hardware... No solution yet ...

  7. #7
    It turns out that the CTRL key was physically stuck down. Butterfly keyboards are a bit fragile. So I gently wiggled the key until it rose & the laptop is fine now. Which is good news, although I wish the keyboards weren't so fragile (and obviously I was wrong about saying earlier I thought this was software-related)

  8. #8
    Keyboard not working, left click behaves like right click
    chscag's Avatar
    Member Since
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    You need to be aware that Apple has a recall and free repair for all keyboards that have that particular mechanism for the keys. They will replace the keyboard for free. You need to look into that incase the keyboard fails again with stuck keys or otherwise.

    Refer to the following Apple Service Bulletin:

    Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support

  9. #9
    That's a very very good point - thanks for pointing that out. The CTRL key seems basically stuffed so it's worth us getting the keyboard sorted

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