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  1. #1
    Faces Not Scanning in Photos
    I just updated my operating system to Catalina 10.15.04, and all of my photo tags are gone. The message I get is 0 Photos scanned and there is no progress. Any ideas?


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  2. #2
    Faces Not Scanning in Photos
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, U.S.A.
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    7,666
    Your Mac's Specs
    L2014 Mac mini macOS 15, iPhone 11 iOS 13, 1st Gen 12.9" iPad Pro iPadOS 13
    Rep Power
    15
    Give it time, leave the app open, but in the background minim9zed or in its own “Space”. It just needs time.


    Sent from my iPad using Mac-Forums
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  3. #3
    Faces Not Scanning in Photos
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
    Location
    Winchester, VA
    Posts
    7,866
    Your Mac's Specs
    MBP 15" Mid 2015, iPhone 11 Pro, an iMac, plus ATVs, AWatch, MacMini
    Rep Power
    29
    A lot of time! My system took just over a month to do facial recognition of about 10,000 images and about a dozen people. But eventually it did finish. As Bob says, leave it running, in the background.
    Jake

  4. #4
    Quote Originally Posted by ferrarr View Post
    Give it time, leave the app open, but in the background minim9zed or in its own “Space”. It just needs time.


    Sent from my iPad using Mac-Forums
    Thanks!


    Sent from my iPhone using Mac-Forums

  5. #5
    Quote Originally Posted by MacInWin View Post
    A lot of time! My system took just over a month to do facial recognition of about 10,000 images and about a dozen people. But eventually it did finish. As Bob says, leave it running, in the background.
    Talked to Apple and they showed me where to look for progress, and that it might take a week. Just happened at a really bad time for me, and without it rebuilt there is no real way to search for the pictures that I need.


    Sent from my iPhone using Mac-Forums

  6. #6
    Faces Not Scanning in Photos
    MacInWin's Avatar
    Member Since
    Jan 01, 2009
    Location
    Winchester, VA
    Posts
    7,866
    Your Mac's Specs
    MBP 15" Mid 2015, iPhone 11 Pro, an iMac, plus ATVs, AWatch, MacMini
    Rep Power
    29
    Heh! That's what Apple told me, too--a week. Took 4. Hope it works better for you!
    Jake

  7. #7
    Quote Originally Posted by MacInWin View Post
    Heh! That's what Apple told me, too--a week. Took 4. Hope it works better for you!
    The good thing is for some reason the person that I needed to find pictures of scanned early in the process (it was a favorite so Apple may have prioritized the recovery), some other people are still working. I doubt a week from what I have read here.


    Sent from my iPhone using Mac-Forums

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