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  1. #1
    finder stops working
    i am a new mac owner. in nov 2019 i purchased a 21.5-inch iMac with Retina 4K display. it has 16gb factory installed ram and 1tb hdd. the hdd has about 200gb remaining. the used portion is mostly data- music, videos and photos.

    often times finder stoops working. i do a relaunch but it never opens again. i have to reboot the computer in order to get finder to work. in fact as i am typing this it is happening. i cannot get finder to open.

    any reason why this is happening and any suggestions as to a fix?
    Last edited by geb724; 01-08-2020 at 04:57 PM.

  2. #2
    finder stops working
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
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    What version of macOS are you running? How frequently does this happen? Boot into Safe mode and see if it happens there.
    --
    Regards
    ...Ashwin


  3. #3
    Quote Originally Posted by Raz0rEdge View Post
    What version of macOS are you running? How frequently does this happen? Boot into Safe mode and see if it happens there.
    catalina 10.15.2. been happening a number of times throughout the day. i'll try safe mode soon.

  4. #4
    finder stops working
    IWT's Avatar
    Member Since
    Jan 23, 2009
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    Born in Scotland, Worked in Scotland then England, Now live in Wales
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    Your Mac's Specs
    iMac 5K Retina 27", August 2019, 3.6GHz Intel Core i9, Memory 32GB, 2TB SSD, macOS Mojave 10.14.6
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    The advice you have been given is spot on, particularly regarding Safe Mode.

    My minor suggestion is that you can Force Quit, then relaunch, Finder.

    To do this: click on the Apple icon (top menu bar, far left). Choose Force Quit. Click on Finder. Click on Relaunch. You can do that in normal mode and Safe Mode.

    Ian
    Ian

  5. #5
    finder stops working
    ferrarr's Avatar
    Member Since
    May 21, 2012
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    Pawtucket, RI, US
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    7,187
    Your Mac's Specs
    L2014 Mac mini macOS 15, iPhone 8+ iOS 13, 12.9" iPad Pro 1 iPadOS 13,  Pencil 1
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    Seeing as you have about 20% free space on your internal drive, that may be where the issue is? Can you move stuff onto other drives?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  6. #6
    finder stops working
    chscag's Avatar
    Member Since
    Jan 23, 2008
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    Keller, Texas
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    59,545
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 7+, iPhone 8, Numerous iPods, Catalina
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    55
    I agree with Bob. Your drive is about 75% full and unless you chose the fusion drive option, your current 1 TB hard drive is a 5200 RPM drive which is a bit slower than a 7200 RPM model.

    As Bob advised, off load all those videos, photos, and music to an external drive.

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