Good evening,
I need advice. I purchased a crowd funded item and paid for the item as and when required.
The item was posted (snail mail) but the time span has by now exceeded 80 odd days. Two problems have been identified:
I received mail from the seller and a tracking number for a well known international snail mail service provider. Problem 1 is that date indicated as sent by the seller and first date accepted by snail mail service provider differs with about 5 days. Problem 2 is that the postal workers in the country I live are on strike.
I have requested that the seller sent another similar item by well known courier and that I would pay for the costs involved with the courier.
The seller's viewpoint is that once the item has left him, he's not responsible at all and that the buyer should accept the risk.
What should I do?
Please advise.
I need advice. I purchased a crowd funded item and paid for the item as and when required.
The item was posted (snail mail) but the time span has by now exceeded 80 odd days. Two problems have been identified:
I received mail from the seller and a tracking number for a well known international snail mail service provider. Problem 1 is that date indicated as sent by the seller and first date accepted by snail mail service provider differs with about 5 days. Problem 2 is that the postal workers in the country I live are on strike.
I have requested that the seller sent another similar item by well known courier and that I would pay for the costs involved with the courier.
The seller's viewpoint is that once the item has left him, he's not responsible at all and that the buyer should accept the risk.
What should I do?
Please advise.