I have over 300 feedback score, all positive. Recently I sold something where in the auction it said "I will accept PayPal only. I will ship to PayPal confirmed addresses in the US only." The winning bidder sent payment with an unconfirmed address, so I denied the payment and explained to them that they needed a confirmed address. I keep getting e-mails from them trying to convince me to ship it to their unconfirmed address. They are unwilling to re-send payment with confirmed address or go through eBay to mutually agree to not complete the transaction so I can get my eBay fees back and re-list. Am I being unreasonable?
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I have never had a problem with eBay...until now..is it me?
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No, you did right. I see auctions like that all the time that clearly state Pay Pal Only and Verified Address only. You are totally in the right!
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While you're technically correct in what you're doing, I can somewhat sympathize with the buyer. When I was living on campus, I couldn't verify my campus address for obvious reasons. I bought some stuff on eBay and clearly didn't have a verified address, even though I had an account in good standing with plenty of positive feedback. So I emailed the seller informing him of my situation, and he went ahead with the sale.
Now I'm not sure what the circumstances are in your case, but if it is in any way similar to the situation I laid out on top, then I'm thinking you'll want to send the guy what he won. But if he's just insisting without giving any reason, then clearly you're in the right and I would suggest following DB's advice.
Now I'm not sure what the circumstances are in your case, but if it is in any way similar to the situation I laid out on top, then I'm thinking you'll want to send the guy what he won. But if he's just insisting without giving any reason, then clearly you're in the right and I would suggest following DB's advice.
Why can't you?
I agree with what you are saying because in some circumstances I will ship to unconfirmed even though the auction said I wouldn't. The one thing about this specific auction that made me very much opposed was that the name on the account didn't match the name on the address, so the situation is a little different.
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I forget the reasons why, but I know that I tried and couldn't do it (this was about three years ago, so I'm not sure if things have changed since then)
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And that would be fine, so long as he asked those questions BEFORE bidding or entering the auction. In this case, they buyer did not. A buyer's situation is irrelevant here. The auction stated the terms clearly and directly. If the buyer would like to see if a condition or exception can be made, then it is the buyer's responsibility to ask those things before he enters the contract.
If a seller wanted to make a judgment call like that, then fine so long as it is agreed upon BEFORE a bid is place. Waiting until the auction is over is not the proper course of action to take. It is irresponsible of a buyer to act in that manner.
There are plenty of sellers who don't require a confirmed address, so if one seller refuses there are other auctions a buyer can bid on.
eBay auctions are legal contracts, believe it or not. Getting wrapped up in a contract where you obviously and knowingly cannot fulfill your required role is a ridiculous thing for any person to do.
Also, an alternate address (e.g. a dorm address) can be confirmed. There is a procedure in place for such an issue, so there is really no excuse for a person to not have a confirmed address on PayPal.
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In order to verify your address you have to have a credit card with that address on it, right? At least that's how I think I had to confirm mine. Some people link their paypal accounts with their checking account and dont use credit cards and I dont think you could use your checking account to verify address, or at least you used to not be able to. Plus, if someone is away at school, staying at a temporary working location, etc then it might be too much trouble to confirm that address since you really wouldnt want your bills and/or credit cards coming there, but might want to get your merchandise there. I'm not totally convinced about the confirmed address part being of use. Once I get my money in a confirmed funds, where they want it shipped to is really not my concern as long as I keep the buyers instructions and get a delivery receipt which is what I always do.
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Yeah see all that red tape junk. I still say send me confirmed funds via paypal and I'll ship it to Timbuktu with a delivery receipt as long as you tell me to and I have that on the shipping instructions on the payment received form from Ebay. Who really cares about a confirmed address.
Also, my partner and I both use our same ebay account and obviously our names are different and its a pain to have to go into the user profile thing and constantly change our names back and forth depending on who is bidding on what, so often our names do not match the source of funds or the ship to person. Even trickier to have to explain if the seller asks about it that we are gay and thats why its two different male names with different last names - depending on whose credit card we used or who got the money order at the time. We do have a confirmed address, but thats simply because we are credit card users. Had I had to go through all that red tape I'm not sure I would have bothered. I'm just saying its sometimes tricky.
But yes you are technically correct about your listing being specific and him not following it.
Also, my partner and I both use our same ebay account and obviously our names are different and its a pain to have to go into the user profile thing and constantly change our names back and forth depending on who is bidding on what, so often our names do not match the source of funds or the ship to person. Even trickier to have to explain if the seller asks about it that we are gay and thats why its two different male names with different last names - depending on whose credit card we used or who got the money order at the time. We do have a confirmed address, but thats simply because we are credit card users. Had I had to go through all that red tape I'm not sure I would have bothered. I'm just saying its sometimes tricky.
But yes you are technically correct about your listing being specific and him not following it.
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i couldnt verify my school address because it was a PO box so i always had it shipped to my mom's house
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