- Joined
- Sep 10, 2007
- Messages
- 71
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- Points
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- Location
- Temecula
So as I said in another one of my posts, I am getting a new mac. I went to purchase one today. I had some questions for the kid that was helping me and my mom out. I usually don't get angry but this kid straight set me off. He knew little more than I did about the computers and tried to bluff pretty much every question I threw at him. All he had to do was politely ask if he could find someone with a bit more knowledge, "I'm new blah blah." My mom is the kind of person to ask for someone else to help us so she did. Basically, we got tweedle dee and tweedle dum. These kids had either hardly any knowledge about the hardware in the store or they're just very bad/rude salespersons. Needless to say, it threw me off. So, off to the next Apple store closest to us. I ran into the same situation. Not to the same caliber but it was pretty bad. I had questions this time about the 15" and the 17" and the practicality of portability blah blah. They basically were trying to sell me the 17 inch and I didn't get an ounce of sincerity out of them. I went for the 15". Turns out they were sold out. You think they would know if the store was sold out of a certain computer. I'm a patient individual, so I decided to not get the 17" and came home to order it online. My purpose of going into the store and ordering it was because I wanted hands on with the computers and advice from a representative. Oh well, good game. I'm sure not all employees/Apple stores have this sort of customer service, that would be silly to think so. Ok, sorry to rant for so long.
Focus: Has anyone else experience horrible customer service at an Apple store? Lets hear your stories?
Focus: Has anyone else experience horrible customer service at an Apple store? Lets hear your stories?