View Full Version : Account preferences in Outlook for Mac 2011 crashing

04-07-2017, 12:14 PM
Every time I try to open Account Preferences in Outlook for Mac 2011 Outlook crashes. I have restarted in Safe mode and still no joy. I really need to get into my preferences. Does anyone have fix or work around? Using Sierra 10.12.4 although this has been going on for months with other versions.

04-07-2017, 02:21 PM
Have you tried to repair the Outlook data base? And if that doesn't work, you may be forced to uninstall Office (https://support.office.com/en-us/article/Troubleshoot-Office-2011-for-Mac-issues-by-completely-uninstalling-before-you-reinstall-ba8d8d13-0015-4eea-b60b-7719c2cedd17?ui=en-US&rs=en-US&ad=US) and reinstall. If you go that route, make sure you follow Microsoft's instructions. Office 2011 has files and folders scattered everywhere on your Mac.

Also when you post about a problem, be sure to include the specs on your Mac and which version of OS X you're running. And any steps you've already taken to resolve the problem.