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View Full Version : dead spot in new mac pro 15#



Boofhead
03-15-2017, 02:20 PM
I have a mac pro 2016 bought in january 2017. there is a deadspot in the pad about 3/4inch up from the left bottom corner. The pointer doesn't move or react. Can anyone help? I don't want to send it back I need it day-to-day. Thank you.

ferrarr
03-15-2017, 02:23 PM
First suggestion is SMC reset, https://support.apple.com/en-us/HT201295.

chscag
03-15-2017, 03:13 PM
Welcome to our forums.

Assuming you're referring to a MacBook Pro not a Mac Pro which is a very different machine. If there is a dead spot in the glass trackpad, my advice is return the machine while you can and exchange it for a new one. You have 2 weeks to do that so do not wait past that time frame.

Boofhead
03-16-2017, 02:57 PM
Really appreciate people taking time to help. I went to the Apple store, the genius bar said it happens now and then. Seeing them in a week will let you know. If it were any of my older machines I would have said there was grit under the pad but I doubt it is that. I have tried the Apple mouse, BTW, I found it slow to respond. Greedy for knowledge I know but can anyone suggest a best answer for that. Appreciated.

chscag
03-16-2017, 03:07 PM
Thanks for posting back. I just can't believe that a new glass trackpad (MacBook Pro 2016 models) has a dead spot. It appears that since the genius bar stated that it happens now and then, I'm assuming they are admitting to the defect? Make sure you backup all your data prior to taking it in to be serviced or replaced. Use both Time Machine and cloning software to an external hard drive. Use either Carbon Copy Cloner or SuperDuper. And keep us updated on the problem.

Boofhead
03-16-2017, 03:12 PM
In fairness to Apple they didn't say it was a problem with this model, the guy getting rid of a queue of people made a quick appointment date, it was a casual remark that it can happen with a pad. Maybe I somehow have grit under it but to me the pad looks closer to the casing on the trouble spot left bottom side.

chscag
03-16-2017, 03:26 PM
I doubt seriously that there is grit under the pad, but I guess it could happen in the manufacturing process. I would guess that it's defect in the pad itself but who knows? Anyway, for your sake I hope they just swap out your MBP for a new one rather than make you wait while they replace the entire pad assembly with the keyboard and top case. If you already don't know, the 2016 machines have one of the lowest repair accessibility ratings of any Mac that Apple has thus far built. In other words, everything is either glued together or surface mounted to the logic board. You might want to consider buying Apple Care for that machine if you have not already done so.