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patrickboulder
01-07-2017, 11:16 AM
Hi,

A few days ago, I tried to open "Messages" on my computer but kept getting this error msg: “An internal Messages error occurred.”
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Says to restart computer, that doesn’t help.
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OS X EL CAPITAN
VERSION 10.11.4
MACBOOK PRO
LATE 2011

What should I do?

nickyr
01-08-2017, 05:47 AM
Try updating your OS to 10.11.6 (using the combo udater) and see if that helps.

https://support.apple.com/kb/DL1885?locale=en_GB

patrickboulder
01-08-2017, 12:35 PM
Hi, thanks for the link. I did update to OS to 10.11.6. But "Message" still doesn't work.
Do you have any other ideas?
Thank you,
Lynn

ferrarr
01-08-2017, 01:22 PM
I would sign out of Messages and then sign back in.

patrickboulder
01-08-2017, 01:33 PM
Hi Bob,

When I click on Messages, I get the error msg. and can't do anything else. How can I sign out if I can't open it at all? Is there a way to sign out?

Slydude
01-08-2017, 01:51 PM
Open your user folder and look inside the Preferences folder and look for a series of Messages preferences. Move those preferences somewhere else temporarily. Now try to launch Messages and see what happens. If things work then you can delete the preferences files that you moved.

You may need to unhide your library. These directions (http://www.macworld.com/article/2057221/how-to-view-the-library-folder-in-mavericks.html) should get it done for you.

patrickboulder
01-08-2017, 02:30 PM
Is this correct place to be?

Users>Admin>Library>Preferences

All that I found in preferences were these two folder:

com.apple.imessage.bag.plist
com.apple.messaging.expire.plist

should I delete these two files?


In the Library folder was also Messages with a folder of Archives, Attachments and files that say:

chat.db
chat.db-shm
chat.db-wai

Slydude
01-08-2017, 02:41 PM
If Admin is the name of your user account then I think you are in the right place. Rather than delete the files I would move them out of that folder temporarily and move it somewhere like the Desktop then launch Messages. That way you can put those files back if it does not solve the problem.

patrickboulder
01-08-2017, 03:36 PM
It worked. yay!! Thank you!!
Should I delete those two files and the Message folder. Or just the two files:

com.apple.imessage.bag.plist
com.apple.messaging.expire.plist

I'm hoping to keep some of the old messages or is it best to get rid of all of them?

Slydude
01-08-2017, 05:04 PM
If you want to keep the messages I'd probably leave the folder intact. As for the preference files. Leave the old ones around a bit and if everything is OK then it's probably safe to delete them.