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oggboy
12-12-2016, 04:29 PM
I have a client, with an issue with her Safari browser. When she navigates to a site, safari redirects her to a website that totally locks her browser and displays a pop up message with a phone number that she suppose to call. To clear this, I simply force close SAFARI, then when I reopen safari, I quickly navigate away from the redirected page. This stops that lock from happening. Then I go to her browsing history and delete the site.

I thought this was a one time thing, then after a few weeks of not hearing from her, the same hack happens again. According to her, it happens when she navigates to her bank website. It happened again, but this time she said it happened when she was going to another website.

So now, I'm certain that something is going on with her Safari browser or macbook. Any ideas?

Raz0rEdge
12-12-2016, 04:46 PM
Clearing the browser history isn't enough. Have them download Malwarebytes (https://www.malwarebytes.com/mac/) and run it to clear out whatever is causing this. Additionally, they should install the Ghostery extension on Safari to avoid these kinds of issues in the future..

oggboy
12-12-2016, 05:16 PM
thanks. I'll give it a try

MacInWin
12-12-2016, 05:30 PM
+1 for Ghostery.

harryb2448
12-12-2016, 06:19 PM
Amazing these Windows guys working on 'client's Mac' and anticipate free help. I wonder if they charge the client?

pm-r
12-12-2016, 11:26 PM
Amazing these Windows guys working on 'client's Mac' and anticipate free help. I wonder if they charge the client?


I was wondering the same thing when I read the OP's post and what their actual qualifications are…


I have a client, with an issue with her Safari browser