IPad Air

I need expert help with gmail on my IPad Air. Gail recently updated an I am having some trouble

I'm no expert but I use Gmail on iPhone and iPad. What is the problem? Are you using the native Mail app or the Gmail app?

Gmail

KevinJS said:

I'm no expert but I use Gmail on iPhone and iPad. What is the problem? Are you using the native Mail app or the Gmail app?

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Gmail software was recently updated on my iPad and left a couple of problems. I use the Gmail app.

1. When I get a longer msg it cuts off part of the msg at the end and I can't read all of it.

2. When I tap on a link to anything from the first it asks me to choose between Chrome and Safari. I don't have Chrome and don't want. Safari is my default already.

Can you help me?

Hi,

Dont know whether you sorted this out and I may be wrong, but I remember that this 'clipping' at around 20Kb was a known issue and you have to download the entire message to read it, actually it isn't clipping the message, it is just not downloading it in its entirety, there should be a button to download the full message, but its a pain having to do this.
Check out the support on the Google website, there may be something to help you there.
Regards, Al

Have you considered adding the Gmail account info to the Apple Mail program? I don't think I experience the same problems checking Gmail that way.

It's no real surprise that the Gmail app tries to plug Chrome, since that is Google's browser. I'd suggest going with Slydude's advice and adding your Gmail account to the native Mail app.

limit your emails

You need to limit your emails to 102kbs or below – cut them down if necessary. It’s important to note that Gmail only looks at the HTML file size and since your images are not technically part of the code, they don’t count towards that.

Yep, I agree, since you have the native Mail app anyway. It's very easy to add a single account. User email address and password is all that's required an you get offline access to your emails as well.


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Rod Sprague said:

Yep, I agree, since you have the native Mail app anyway. It's very easy to add a single account. User email address and password is all that's required an you get offline access to your emails as well.


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Like Rod ^^ I use the native Mail app. with no problems. I have two accounts including a Gmail one and both work just fine.

John. ��

leedslad said:

Like Rod ^^ I use the native Mail app. with no problems. I have two accounts including a Gmail one and both work just fine.

John. ��

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+1. I've the native Mail app with two gmail accounts and two other accounts, and it works fine, no huhu.

Despite what I said re using the native mail app it is just a work around after all and I can imagine you may want to keep the rather cool mail sorting features that come with the Google Mail app.
So one possible solution occurs to me. I just opened the app on my iPhone and checked out an email with over 40 lines of text and it scrolls to the bottom no problems.
So try deleting the app and reloading it. Hold your finger on the app till it wiggles, tap the X to delete then go to the App Store and download again.
It's also a good idea to shut down your iPad and restart occasionally you would be surprised at how many problems that simple action can fix.

I've used the gmail app in preference to the native Apple app for many years and have not experienced any problems with large emails. The Safari/Chrome query is easy to sort.

Open the gmail app. Go to settings (click three lines in top left corner, scroll down to settings and then select "Google Apps". Turn off "Ask me which app to use every time".

Hope this helps!

Rod Sprague said:

I just opened the app on my iPhone and checked out an email with over 40 lines of text and it scrolls to the bottom no problems.
So try deleting the app and reloading it.

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I have the same two problems as the OP. John T's suggestion fixed one. The other remains after your suggestion. I get the NY Times "Today's Headlines" every morning, and before this latest change, no problem. Since the change, the last 1/4 of the email is cut off with no way to get it back.