iTunes--"Error Occurred While Converting..."

After a lapse of time since I last transferred CD music from CD to iTunes on my iMac, every CD I try comes up with the message "Error occurred while converting the file ' ' Required disk cannot be found." Help.

TomBohan said:

After a lapse of time since I last transferred CD music from CD to iTunes on my iMac, every CD I try comes up with the message "Error occurred while converting the file ' ' Required disk cannot be found." Help.

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Hello TomB.... - welcome to the forum! Sorry, but poor choice of forum (Switcher Hangout) - regardless, you really need to provide more information: 1) What computer are you using (laptop or desktop; model/year); 2) What OS X is installed; 3) Assume you are using iTunes; if so, what version; 4) Is your CD player built-in or attached, e.g. via USB; 5) Does the CD/DVD unit play discs; and 6) Have you tried to rip the CDs mentioned on another optical disc player? Might just help to get us started w/ some suggestions. Dave

Yes, sorry. It had been years since I was on.

I am using El Capitan OS on my 2013 iMac. I am using iTunes 12.4.1.6. The CD/DVD player I had never had problems with before. USB connection.
It is an external one I bought at the time I bought the iMac (2+ years ago). It does play discs. I have not tried another disc player during the current problem (all my others are very old). --Tom

TomBohan said:

Yes, sorry. It had been years since I was on.

I am using El Capitan OS on my 2013 iMac. I am using iTunes 12.4.1.6. The CD/DVD player I had never had problems with before. USB connection.
It is an external one I bought at the time I bought the iMac (2+ years ago). It does play discs. I have not tried another disc player during the current problem (all my others are very old). --Tom

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Hi again Tom.... - thanks for the information above - I bought my Apple computers (iMac & MBPro) in early 2013 and by then Apple had discontinued including an optical drive in their machines; so, I bought the Apple SuperDrive - please provided the brand/model of optical drive you are using.

Of course, trying the drive on another computer and/or another drive on your iMac might narrow the problem down, but not always possible. From your description, could the drive 'rip' your music previously? If so, any changes in your computer setup, e.g. network storage, moving your iTunes library, etc.? If not already done, you might want to go into 'iTunes Preferences' and check the two tabs shown below - in General, the blue box provides information on your import settings and also whether the web is being check for the CD's metadata (sometimes disabling that and retrying a rip might be helpful?). In Advanced, check the status of your iTunes library - if the app does not know where to store the music, then problems can occur.

Let me stop there to allow you to check & respond; in the meantime, if you have a can of compressed air, a few gentle spurts into the insertion area might be worth a try but probably will not help? Good luck and let us know. Dave
.

Maybe try this:

To fix: go to:
iTunes>Preferences>Advanced

and specify your destination folder for your music.

PS: Were or are you using an external volume that may not be connected or mounted??



- Patrick
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pm-r said:

Maybe try this:

To fix: go to:
iTunes>Preferences>Advanced

and specify your destination folder for your music.

PS: Were or are you using an external volume that may not be connected or mounted??

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Now Patrick - did you even look at my previous post? All of those questions have been asked - hmmm! Dave

P.S. nothing wrong w/ redundant questions -

RadDave said:

Now Patrick - did you even look at my previous post? All of those questions have been asked - hmmm! Dave

P.S. nothing wrong w/ redundant questions -

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Yup, I did, but I posted the info in case it was not noticed and almost hidden in between the screen shots you posted.

Anyway, let's hope the OP got a solution…




- Patrick
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pm-r said:

Yup, I did, but I posted the info in case it was not noticed and almost hidden in between the screen shots you posted.

Anyway, let's hope the OP got a solution…

- Patrick
======

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Hi Patrick - no problem at all - at my age, 'redundancy' is always welcomed! Dave

To fix: go to:

iTunes>Preferences>Advanced

and specify your destination folder for your music.